Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... See more
Company replied
Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
The best it the fact that I can go to the store IN PERSON rather than pointlessly fighting with websites. Asking a person at a store solves the questions in situ, and much faster than getting los... See more
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Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
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The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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Company details
- #49 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #22 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
886 reviews
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I ordered the Dvd it arrived in store…
I ordered the Dvd it arrived in store early i got it early. Staff were helpful friendly.
22 February 2026
Reply from hmv (UK) - Oxford Street
Hi Simon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous event by JO Cooper.Relaxed…
Fabulous event by JO Cooper.Relaxed atmosphere,well organised
14 February 2026
Reply from hmv (UK) - Oxford Street
Hi Andrea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
JP Cooper Live & Signing
Helpful, friendly and polite security staff.
Record collection and wristband collection efficient
JP Cooper was amazing interacting with the audience and took the time to meet each person individually.
14 February 2026
Reply from hmv (UK) - Oxford Street
Hi Philip
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff
The staff could not have been more helpful. They were polite, friendly and went out of their way to help as much as they could, they were excellent.
26 January 2026
Reply from hmv (UK) - Oxford Street
Hi Leanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Nicholas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were really helpful
The staff were really helpful. They knew a lot about the products they were selling.
23 November 2025
Reply from hmv (UK) - Oxford Street
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
No friction
No friction.
Ordered, no problem.
Click and collect, no problem.
Nice people
3 February 2026
Reply from hmv (UK) - Oxford Street
Hi Max
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Zakk Wylde fab event 5 stars
Zakk Wylde fab event
keep on organizing events like this :)
28 January 2026
Reply from hmv (UK) - Oxford Street
Hi fabrizio
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A photo with the artist at the event would be really nice
Although I enjoyed the event with Zack wydle it would’ve been really nice to have a photo taken with him, so that is really disappointing that should’ve been a little more time and everyone should’ve been allowed to get a quick picture with him as with all artists with it in the shop events
2 February 2026
Reply from hmv (UK) - Oxford Street
Hi Raval
Thank you for taking the time to leave us a review. We are sorry to hear you were unable to have a photograph with the artist, apologies for any disappointment caused. Please be advised, that any photography with the artists are at event is completely dependant on the Artist themselves and their management team, and subject to time restraints.
Regards
The staff are so professional
The staff are so professional. Polite and helpful. They know their merchandise and approach to customers. Excellent.
19 January 2026
Reply from hmv (UK) - Oxford Street
Hi Gokol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The great thing about my experience at…
The great thing about my experience at HMV was the staff members perfect customer service friendly, helpful, approachable and knowledgeable
13 January 2026
Reply from hmv (UK) - Oxford Street
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In Store staff need better product knowledge
I bought an album in-store as a Christmas present. Unfortunately, the staff sold me the wrong version, I wanted coloured vinyl and they didn't seem to know the difference.
It was not easy for me to return it because I live some distance from a hmv store and the trains were out between Christmas and New year and then I took ill so could not return it to a store. It took some toing and froing with customer service but they eventually let me return the item by post and I was refunded.
24 January 2026
Reply from hmv (UK) - Oxford Street
Hi Clare
Thanks for leaving us a review. We're sorry to hear about the inconvenience caused and the confusion in-store regarding the vinyl version. That said, we’re pleased we were able to arrange for the return by post and that your refund has now been processed.
Thank you for your feedback — it’s appreciated.
Very helpful staff
27 January 2026
Reply from hmv (UK) - Oxford Street
Hi Clayton,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
One of my most favourite shops.
One of my most favourite shops.
It is a shame there aren’t more of them on the high street anymore
21 January 2026
Reply from hmv (UK) - Oxford Street
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful and kind
Staff were very helpful and kind. Made process of ordering really easy. Good communication, fast delivery 🙂
21 January 2026
Reply from hmv (UK) - Oxford Street
Hi Missy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click & Collect with HMV
love the Click & Vollect service from HMV. That way in addition to browsing in store you have the option to have your picks ready and waiting for you. Love the 3 for £66 offer
special thanks to Angelina who helped a lot with my search for vinyls
21 January 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Mr happy
DVD I ordered arrived in store to collect in 2 days. While in store I purchased a vinyl album I wanted with the help from the young lady assistant.
19 January 2026
Reply from hmv (UK) - Oxford Street
Hi Jem,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person who served me was pleasant
The person who served me was pleasant. You didn’t have the dvd in stock but got it promptly and it was easy to pick it up.
17 January 2026
Reply from hmv (UK) - Oxford Street
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent customer service and…
Excellent customer service and efficiency as well as the same from the shop
18 January 2026
Reply from hmv (UK) - Oxford Street
Hi Dorothy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awesome shopping experience
The team at the store sourced the album I was looking for and had it shipped to my home at no extra cost - great service and at a great price!
16 January 2026
Reply from hmv (UK) - Oxford Street
Hi Christos,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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