The staff member Jade A was so kind and helpful very exceptional customer service. She was attentive and super friendly. The headphones were ok but what really stood out for me was the level of servic... See more
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Location
Switch locationUnits 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB Watford, GB
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See what reviewers are saying
This HMV is my local one and i usually shop for Kpop albums or at the t-shirts (occasionally the tech or gift items) and it used to be frustrating but a month or two ago they reorganised the kpop sect... See more
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Arrived to pick up a pre ordered LP. No staff at the checkout or visibly present, waited several minutes for staff to appear after I rang the bell which I nearly missed because of the clutter surround... See more
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The salesperson at the Harlequin Centre Watford was very helpful. The CDs that I wanted was in store and another she offered to order and either collect at store or have it posted to. I chose to hav... See more
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Company details
- #47 of 62 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Watford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB, Watford, United Kingdom
4.8
Excellent
185 reviews
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Thank you so much.
Thank you so much.
I get post open nice clear it excellent.
I unhappy why you ignore not refund me £22.99 back.
31 January 2024
Reply from hmv (UK) - Watford
Hi Wayne
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your refund, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can look into this for you
anmazing!
The package came in good conditions, although the website states that they “hope to process and dispatch orders within 24 hours” and mine was dispatched about 3-4 days after my purchase, but I must admit HMV is a really amazing shop with high quality products!
21 January 2024
Reply from hmv (UK) - Watford
Hi Customer,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Star Trek SNW Season 2 Blu Ray
Did not have Star Trek Strange New Worlds Season 2 Blu-ray in store, so the HMV staff employee ordered this for me to pickup in-store. Arrived quickly within a couple of days to pick up. Very happy with the customer service!
26 January 2024
Reply from hmv (UK) - Watford
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered in store
Ordered in store. The staff were very friendly and helpful. The wait was as expected
22 January 2024
Reply from hmv (UK) - Watford
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Watford
Hi Mr Corcoran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff at the store were extremely…
Staff at the store were extremely helpful and made the ordering process simple and pleasant. Slight damage to the record sleeve on delivery (minor and record plays as expected)
15 January 2024
Reply from hmv (UK) - Watford
Hi Steven
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Courteous, polite and prompt.ck and collect process was…
The click and collect process was straightforward and the staff in the Watford branch were courteous, polite and prompt.
22 December 2023
Reply from hmv (UK) - Watford
Hi Phillip
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were very helpful
3 January 2024
Reply from hmv (UK) - Watford
Hello Lucy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very poor service
I ordered a record on 12th Dec to give my son for Christmas. It never turned up. I phoned the store in Watford and the number was out of order. Would have ordered it online but the store promised me I'd have it before Christmas! Will order from Amazon next time.
3 January 2024
Reply from hmv (UK) - Watford
Hello,
Thank you for leaving a review. We were sorry to hear that there has been a delay with your order and that you had not received the ‘Ready to Collect’ email. I can see that you have been in correspondence with us regarding this.
Thanks for getting in touch and letting us know about this matter.
Excellent service
29 December 2023
Reply from hmv (UK) - Watford
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful
20 December 2023
Reply from hmv (UK) - Watford
Hi bsg
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The very helpful staff member who was…
The very helpful staff member who was so helpful and friendly.
17 December 2023
Reply from hmv (UK) - Watford
Hello Linda
Thanks so much for taking the time to leave us a review for hmv Watford.
We’re so pleased to learn of your experience in our store and see you again soon :-)
Always Helpful
The staff are great if what I want is not in stock they will order it for me.Very nice store
20 December 2023
Reply from hmv (UK) - Watford
Thanks for leaving us a great review for hmv Watford!
Our colleagues work hard to offer our customers the best shopping experience in our stores and we hope to see you again soon :-)
Reply from hmv (UK) - Watford
Thank you Asa and have a merry christmas!
Reply from hmv (UK) - Watford
Hi Lucy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I had friendly helpful service in store…
I had friendly helpful service in store and ordered a dvd that my wife had been searching for for ages.
It came within 4 days which I was notified by email and I collected it from store when I was able to 3 days later .
Very pleased with the fast professional service , thankyou.
16 December 2023
Reply from hmv (UK) - Watford
Hi Amanda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Watford
Hi Edward
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Told the assistant what I was after and…
Told the assistant what I was after and she ordered it in after searching the shop and found it out of stock. Had my vinyl four days later very helpful and professional.
12 December 2023
Reply from hmv (UK) - Watford
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I twas a cased of Help the Aged !
It was a good experience because the girl who served me, Jo, was extremely patient and understanding with me (I am nearly eighty) and I required 3 Vinyls for my grandson. This was a somewhat retro step for me as I collected what were known as LP's in the sixties !
7 December 2023
Reply from hmv (UK) - Watford
Hi sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Watford
Hi Katrina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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