The staff member Jade A was so kind and helpful very exceptional customer service. She was attentive and super friendly. The headphones were ok but what really stood out for me was the level of servic... See more
Location
Switch locationUnits 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB Watford, GB
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See what reviewers are saying
This HMV is my local one and i usually shop for Kpop albums or at the t-shirts (occasionally the tech or gift items) and it used to be frustrating but a month or two ago they reorganised the kpop sect... See more
Company replied
Arrived to pick up a pre ordered LP. No staff at the checkout or visibly present, waited several minutes for staff to appear after I rang the bell which I nearly missed because of the clutter surround... See more
Company replied
The salesperson at the Harlequin Centre Watford was very helpful. The CDs that I wanted was in store and another she offered to order and either collect at store or have it posted to. I chose to hav... See more
Company replied
Company details
- #47 of 62 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 27 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #12 of 26 best companies in T-shirt Shop
About hmv (UK) - Watford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB, Watford, United Kingdom
4.7
Excellent
184 reviews
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Reply from hmv (UK) - Watford
Hello Tina
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service
The colleague who served me checked store stock first, knew exactly the album I was after, and then ordered it into store. Nice to see someone who knows his music, despite being an old album
5 August 2023
Reply from hmv (UK) - Watford
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremely helpfully
Extremely helpfully, and understanding with any enquiries I asked. Have a great time with everyone in the branch.
3 August 2023
Reply from hmv (UK) - Watford
Hi Connie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Top notch service
29 July 2023
Reply from hmv (UK) - Watford
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Watford
Hi Mark
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Staff!
All three of the staff I spoke to in store were friendly, helpful, knowledgeable and good humoured. Professional and human about it. As was the bloke on the phone at main branch. Stuff ordered was transported very quickly from another shop to Watford. Extremely happy HMV is back at close range! Great team.
24 July 2023
Reply from hmv (UK) - Watford
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service.
7 July 2023
Reply from hmv (UK) - Watford
Hello Phil
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Easy to order and collect
5 July 2023
Reply from hmv (UK) - Watford
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
so the lady i sore was o.k.but was not…
so the lady i sore was o.k.but was not intrested in what i was after,i was o.k. with the sevice but it was not as good as larst time i came over.
25 June 2023
Reply from hmv (UK) - Watford
Hi Bryan
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Watford
Hi Mr Plant
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Watford
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went to collect and album I’d wanted…
Went to collect and album I’d wanted for a while now. I appreciate the workers enthusiasm for my choice. Always friendly people , good vibes. Always happy to talk about pop culture and help give me suggestions when I ask on new music to check out.
11 June 2023
Reply from hmv (UK) - Watford
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Watford
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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