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Home Telecom Reviews 

20,024
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,995 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through utility setups. Customers highlight the clear communication, friendly attitude, and smooth process provided by the team during relocations. Reviewers note that the overall service quality makes managing energy and broadband accounts easy for first-time movers. However, some people mentioned experiencing frustrating communication gaps and unhelpful customer service responses during unexpected technical problems. A few other people also felt that sudden service suspensions, poor communication, and long waiting times made resolving issues difficult.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that calls are answered quickly and... See more

Service

Reviewers highlight positive aspects of service, noting friendly and professional support when setting up... See more

User experience

Consumers find user experience to be very positive, highlighting smooth and straightforward processes with... See more

Customer communications

People report ambiguous experiences with contact. Some consumers expressed concerns when the business... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben was wonderful! He made moving and switching all of my utilities super easy and offered me the best options for my circumstances. He was easy to work with, helpful and clear. His sense of humour de... See more

Company replied

Rated 5 out of 5 stars

Jade was incredibly helpful in setting up all the utilities for my new home. I was worried it would be complicated since I’d never done it before, but she made the whole process smooth and straightfor... See more

Company replied

Rated 5 out of 5 stars

Diego was extremely patient and helpful throughout the call. He took the time to answer all my questions clearly and made sure I understood my options and what was best for my new home energy and gas... See more

Company replied

Rated 5 out of 5 stars

I had a very helpful and informative chat with Mia McGowne from the Home Telecom team who gave me good advice on different utility options which has made things a lot easier for me and stress free. Sh... See more

Company replied


Company details

  1. #23 of 64 best companies in Internet Service Provider
  2. #12 of 48 best companies in Internet provider
  3. #15 of 48 best companies in Phone and internet services
  4. #35 of 97 best companies in Telecommunications service provider

About Home Telecom

Written by the company

Sky TV Offer

Written by the company

Flexible Sky TV offers exclusively through Home Telecom
Why not take advantage over over 300 satellite TV channels with HD for as little as £25 per month. Whether you're renting or buying, our 6-12 month contracts are perfect for you! With special promotions and offers now on, we've got something for everyone. Get in touch on 01403 216131 and be prepared to be amazed.

Flexible contracts guaranteed!

From 30 day rolling to 18 months, we've got the perfect contract for you

As the only provider who specialises in flexible contracts and moving home, our packages are tailor made to you. From superfast 80mbps fibre on 30 day contracts to Sky TV starting a 6 months, we won't disappoint.

Contact info

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Superfast WiFi & Unbeatable Reliability

4.7

Excellent

TrustScore 4.5 out of 5

20k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(20,024)

4,974 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a helpful service, well recommended

Daniel was amazing in my call and sooo helpful and friendly! Made a few stresses pre move vanish in a puff of smoke :) thank you so much :)

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

hi there had a lovely call with Daniel…

hi there had a lovely call with Daniel and helped me greatly with my new move.

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

It really helped me because i don’t…

It really helped me because i don’t have to call separately for my electricity WiFi and tv at once i got it all in 1 phone call that’s a great experience
Amir was so great he explained everything perfectly he is a great salesman
Thank you

18 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I would like to thank the service …

I would like to thank the service which Duy game me , he was very patient some I wouldn't understand him but he took his time

18 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

George is an employee to have.

George was very patient and gave very clear and understandable instructions. I had no hassle whatsoever getting my router connected.

Great customer service from George.

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Very Helpful!!

Despite going a separate way, the customer service was amazing and very informing. Great attitude, very helpful and I'll be holding this company into high consideration for my next tenancy.

18 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Emea was very friendly and efficient.

12 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I received very professional and…

I received very professional and friendly advice from Ben today.

It was much appreciated

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Helpful and professional

Corey was really helpful, polite and professional. Overall, very satisfied.

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 4 out of 5 stars

Person I spoke to understood my…

Person I spoke to understood my requirements and action-ed it quickly

12 August 2026
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Communication

Communication

17 August 2026
Unprompted review
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Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

I had a very helpful and informative…

I had a very helpful and informative chat with Mia McGowne from the Home Telecom team who gave me good advice on different utility options which has made things a lot easier for me and stress free. She was polite and delivered great customer service.

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Ben was very helpful and efficient

Ben was very helpful and efficient. It’s the first time I’ve had to deal with electrics and things like that, and he was very patient in explaining the different options and what would be best, not just for this particular situation but also looking ahead to the future and considering the wider impact on the world. He made sure I understood all of my options and never made me feel overwhelmed with information. He kept the conversation lighthearted and easy to follow, while still making sure I understood exactly what was being discussed

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

One of the consultants

One of the consultants, his name is Guy really helped us sort our Utilities, council tax and was really patient with us.

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Ben offered me a great customer…

Ben offered me a great customer service. I feel satisfied with his detailed information.

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Daniel was very helpful

Daniel was very helpful

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Spoke to guy with a screening baby and…

Spoke to guy with a screaming baby and still had the time and patience to still help me get my gas and electric set up.

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Lily was very polite and patient

Lily was very polite and patient

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

David.S was very friendly and very…

David.S was very friendly and very helpful

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

Rated 5 out of 5 stars

Corey was extremely helpful and well…

Corey was extremely helpful and well mannered. 10/10 :)

17 August 2026
Unprompted review
Home Telecom logo

Reply from Home Telecom

Thank you for your review! We appreciate your feedback!
Don’t forget, if you recommend a friend to switch to Home Telecom, both you and your friend can get one month free! Visit https://www.hometelecom.co.uk/recommend-friend for full info.

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