Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
- #27 of 34 best companies in Mobile network operator
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.2
Great
72k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I changed from the three network
I changed from the three network as the contract was getting too dear,so far I have no complaints and I'm very happy with the service,thanks.
29 May 2026
Ameer - Online Care Team
Ameer - who is part of the online customer care team was very helpful and understanding. He turned a situation where I was frustrated into one where I was beyond satisfied both calmly and efficiently - Thankyou for your superb service 🙂
21 September 2026
Unprompted review
iD mobile is a great place to start if…
iD mobile is a great place to start if you want to buy a phone on contract over 2 yrs. However, there are more competitive sim only deals available when the contract ends. I would have switched to a sim only deal with iD mobile but the app failed to allow the switch.
18 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not a good system 2026 and you have a…
Not a good system 2026 and you have a bot answering or should I say annoying customers who to be fair only contact you if they have an issue, and then you hit them with an even bigger issue of trying to talk to a bot wtf? This is the reason I've cancelled my contract, I'm going to go with a company that has humans actually speaking to you instead of wasting nearly 2 hours this morning typing on a mobile phone for answers
Jon Simpson
And I guarantee id mobile will respond with we'd like to reach out to you ect etc ect... I'll give them my details and there will be no follow up. Absolute joke.
Now id mobile have reported me to trustpilot saying I'm using some else information... HELLO... The telephone number I e been asked to remove is my telephone number... However I have agreed to remove it , I have also replied to an original email from id mobile giving them more information so they could contact me l.....and guess what...... Yes you guessed correctly...they never contacted me... instead they've wasted time contacting trustpilot...
27 September 2026
Unprompted review
Reply from iD Mobile
Hi Jon,
Thank you for your review.
We’re genuinely sorry for the frustration and inconvenience caused, and we completely understand how disappointing it must have been to spend so much time trying to get the help you needed.
We appreciate your patience and understanding while we work to get this resolved for you. We recently tried to give you a call but unfortunately weren’t able to get through. We’ve also sent you an email and are currently waiting for your response so that we can assist you further with your query.
Please rest assured that we want to make sure your concerns are properly addressed and your issue is sorted. We hope to hear from you soon so we can provide the assistance you need.
Thanks,
Kwanele
The iD Mobile Team
What a rubbish company.
What a rubbish company.. new sim only worked for a couple of days then couldn’t make calls although was paying for unlimited everything. Tried for 3 hours to sort on chat with customer service. Every time I did what they told me to do to rectify the problem, my phone would restart and chat would disconnect. Then the customer service operator said she would help me with cancelling my contract and cut phone off with ten minutes notice. My advice go to a proper mobile phone company
20 September 2026
Unprompted review
Reply from iD Mobile
Hi Sue,
Thank you for your review, we’re very sorry to hear that you’re experiencing issues with your sim. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Thanks,
Menasia
The iD Mobile Team
Terrible customer services
From day 1, pretty much 0 coverage across northern England , even when roaming in Spain never got any coverage - iPhone would say I had a strong cellular connection , but a Speedtest would indicate I was not actually online at all. Customer services extremely unhelpful and only offered a 50% ££ discount to cancel rather than rectify or refund.
Never had this problem with other providers
20 September 2026
Unprompted review
Reply from iD Mobile
Hi Johnny,
Thank you for your review.
We’re very sorry to hear about the coverage issues you’ve faced both in Northern England and while roaming in Spain. We understand how frustrating it must be to see a connection on your device but still be unable to access services when you need them.
This is certainly not the experience we want for our customers, and we apologise for the inconvenience and disappointment caused. We appreciate you bringing these concerns to our attention.
We’ve requested further details from you privately. Once we receive this information, we’ll be able to contact you directly, investigate what has happened, and work towards resolving the issue as quickly as possible. We are committed to ensuring your concerns are fully reviewed and that the appropriate support is provided.
Thank you for your patience and understanding, and for giving us the opportunity to put things right. We look forward to hearing from you soon
Thanks,
Kwanele
The iD Mobile Team
Reply from iD Mobile
Hi Simon,
Thank you for taking the time to share your feedback. Please accept our apologies for the inconvenience caused by the slow mobile data you have been experiencing.
I tried to call you today to help, but the line went silent after I introduced myself, so I've sent you an email instead.
In the meantime, there are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.
Please check your inbox and reply to it, or contact us directly, and we'll be glad to look into this further.
Thank you for giving us the opportunity to make this right.
Thanks,
Marquerita
The iD Mobile Team
Terrible reception
Terrible reception. Connection drops every day, sometimes 3 times a day and internet is often slow.
Its cheap, but you get what you pay for, or in this case: even less.
20 September 2026
Unprompted review
Reply from iD Mobile
Hi David,
I am so sorry to hear that you've been experiencing issues with your service.
We have tried to call you to discuss this further however, we could not get hold of you. As a result, we’re following up with you via email. Please at your convenience so we can continue assisting you and work towards resolving the coverage issue.
In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage
You may also find it helpful to try the following steps:
Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
Thank you,
Zandile
The iD Mobile Team
Customer service is really good
Customer service is really good. My issue got resolved perfectly. Its always been efficient as I have used their live chat multiple times and I have always resolved my problem.
20 September 2026
Unprompted review
Reply from iD Mobile
Hi Ayaan,
Thank you for your wonderful feedback! We're so happy to hear that our customer service team was able to resolve your issue perfectly and that you've consistently had efficient experiences with our live chat.
Thanks,
Kwanele
The iD Mobile Team
Needed help with a new sim and…
Needed help with a new sim and transferring from old network. Sorted within a few minutes top customer service
20 September 2026
Unprompted review
Reply from iD Mobile
Hi Danie,
We're delighted to hear we could assist you quickly with your new SIM and network transfer. Your positive feedback is greatly appreciated!
Thanks,
Kwanele
The iD Mobile Team
Reply from iD Mobile
Hi Rosemary,
We are so happy to hear that you've had such an excellent experience with us for an entire year! We truly appreciate your positive feedback.
Thanks,
Kwanele
The iD Mobile Team
Best network in UK.
Best network in UK.
I have tried them all and I cam say ID mobile is the best network in every respect- coverage value for money roaming, data rollover - ticks all boxes
19 September 2026
Unprompted review
Increased the cost of my plan without…
Increased the cost of my plan without telling me then made it almost impossible for me to log in to check/cancel my contract. Signal is awful - as soon as I’m able to log in I’m going to cancel and join with another provider
18 September 2026
Reply from iD Mobile
Hi Jude,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced with your account, the increase in your bill, and the signal in your area.
We tried to contact you to discuss your concerns further, however, the call reached voicemail, so we've sent you an email instead. We'd welcome the opportunity to assist, as we'll need to review your account to better understand the reason for the increase and advise you on the appropriate next steps.
Regarding your signal, you can check the expected coverage and network status in your area using our Coverage Checker here: https://www.idmobile.co.uk/help-and-support/coverage
In the meantime, we'd recommend restarting your phone, switching airplane mode on and off, and, if you're experiencing the issue indoors, checking whether the signal improves in a different area.
Please reply to our email when convenient, and we'll be happy to look into your billing and service concerns further.
Regards,
Gemma M
The iD Mobile Social Media Team
unacceptable customer service.
Opened a contract. Sent me a simm card with the wrong phone number attached. Impossible to contact customer service. Or the app. As I couldnt register the number. Bot is a compete waste. Had to ring complaints 4 times to get any sense. Cancelled the contract, Having never used the card. But sent me a bill for doing so. They told me to reapply. When I did they said, I had failed their credit checks, When I have a perfect credit rating. And to apply. elsewhere. Which I gladly did. Totally unacceptable way of doing business. Left me fuming.
19 September 2026
Unprompted review
Reply from iD Mobile
Hi there,
Thank you for taking the time to share your experience.
We're truly sorry to hear about the difficulties you faced, from receiving a SIM with the incorrect number assigned to the challenges you experienced when trying to get support. We completely understand how frustrating this must have been, especially after making multiple attempts to get the issue resolved.
We'd also like to apologise for any confusion regarding the cancellation, billing, and subsequent application outcome. This is certainly not the experience we aim to provide our customers, and we appreciate how disappointing the situation has been for you.
We want to reassure you that we'd like the opportunity to look into this further and ensure your concerns are fully addressed. We've requested some additional details from you privately. Once we receive these, we'll be able to contact you directly, investigate what happened, and work towards resolving the matter as quickly as possible.
Thank you for your patience and understanding. We appreciate the opportunity to put things right and look forward to hearing from you soon.
Thanks,
Kwanele
The iD Mobile Team
Good service
11 September 2026
Tell me what the issues are
Tell me what the issues are, it's time to know.no service,what is going on.its time to stop paying yo see how you like it .
16 September 2026
Reply from iD Mobile
Hi Nilesh,
We're very sorry to hear that you're currently experiencing a "No Service" issue, and we sincerely apologise for the frustration and inconvenience this has caused. We understand how concerning it is when you're paying for a service that you can't currently use.
We did try to contact you to discuss the issue in more detail but unfortunately, we reached voicemail.
In the meantime, we'd recommend trying the following troubleshooting steps:
- Restart your handset and allow a few minutes for it to reconnect to the network.
- Turn Airplane Mode on for around 30 seconds, then switch it off.
- Set your handset to 4G/LTE only, as this can provide a more stable connection than 5G in some locations.
- Make sure your handset software is fully up to date.
- If you're using a physical SIM, switch your handset off, remove and reinsert the SIM, then restart the device.
- If possible, test your SIM in another compatible, unlocked handset to help determine whether the issue is related to the SIM or handset.
- Try your service in another nearby location to see whether the issue is specific to one area.
We've also sent you an email so that we can continue assisting you and investigate the "No Service" issue in more detail. Please reply to the email when you're able to, and we'll be happy to look into this further.
We're sorry again for the disruption you've experienced and appreciate your patience while we work to investigate this for you.
Kind regards,
Owethu
The iD Mobile Team
Teach customer service
EDIT....Really need to teach customer service....First off i get blocked from my own account after a week because an agent requested for my account to be reset as i couldn't sign in on the website and not 1 agent (after 4 different agents) could tell me how much of a simple fix it was/is. "You can't sign in using the account that had that number (i had the same number berfore with them) and will have to use a different email"??? "You can re-register using the same email address but use a different password"???(didnt work, still same email linked to account)All i needed to do was remove that number from my account and add it again and yet customer service didnt know this. Then when I query about WiFi calling because my signal IN THE HOUSE was poor and people couldn't hear my voice properly, I was told it chooses whether to use network or WiFi. Apparently this is with most networks. Even if you have an inkling of network then it will choose that over wifi, even though technically your not going to be making any productive calls meaning wifi calling is pointless UNLESS you turn on aeroplane mode and manually turn back on wifi then it works and can make flawlesscalls. We call customer service for help so they should know the simple stuff and help.
19 September 2026
Unprompted review
Reply from iD Mobile
Hi Tommy,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the call issues received.
I have tried to call you to discuss this however the line went to voicemail. I have now sent an email to the registered email address to discuss this further. Please reply to this when you have the time to do so as I would be more than happy to look into this and assist you.
Thanks,
Hosai
The iD Mobile Team
Extremely unreliable bad coverage
Dangerously unreliable network Stay away from ID Mobile
Have joined this network 3 days ago
This is a rubbish
Only one stick coverage in Tavistock
Can’t load even ID mobile app
This network is a scam
Stay away
In terms what you have replied.
I have tried all the gimmicks you advise
It’s one stick reception in central Tavistock
Even your ID mobile app doesn’t load
And I was unable to pay for my parking because parking app doesn’t load either.
The only good thing it’s monthly contract.
So I am moving to another provider
19 September 2026
Unprompted review
Reply from iD Mobile
Hi Alex,
We're very sorry to hear about your experience, and we sincerely apologise for the frustration and concern caused by the poor coverage you've experienced since joining iD Mobile. We understand how disappointing this must be, particularly when you're only a few days into your contract.
We did try to contact you to discuss your concerns in more detail, but unfortunately, we reached voicemail.
In the meantime, we'd recommend trying the following troubleshooting steps:
- Restart your handset and allow a few minutes for it to reconnect to the network.
- Turn Airplane Mode on for around 30 seconds, then switch it off.
- Set your handset to 4G/LTE only, as 4G can provide a more stable connection than 5G in some locations.
- Make sure your handset software is fully up to date.
- If you're using a physical SIM, switch your handset off, remove and reinsert the SIM, then restart the device.
- If possible, test your SIM in another compatible, unlocked handset to help establish whether the issue is related to the SIM or handset.
We've also sent you an email so that we can continue assisting you and investigate the coverage issue in more detail. Please reply to the email when you're able to, and we'll be happy to look into the service you're experiencing in Tavistock and assist you further.
We're sorry again for the inconvenience and appreciate you giving us the opportunity to investigate this properly.
Kind regards,
Owethu
The iD Mobile Team
Does what it says on the tin !
18 September 2026
Reply from iD Mobile
Hi Philip,
We're happy to hear that our product met your expectations! We appreciate your positive feedback.
Thanks,
Kwanele
The iD Mobile Team
It's cheaper and you notice it
It's cheaper and you notice it! Your connection will drop out and it is by far the worst when it comes to connectivity.
19 September 2026
Unprompted review
Reply from iD Mobile
Hi Tom,
Thank you for your review.
We’re very sorry to hear about the issues you've experienced with your connectivity, and we understand how frustrating it can be when your service does not perform as expected.
Providing a reliable service is extremely important to us, and we're sorry that this has not been your experience. We'd really like the opportunity to look into this further and help get things resolved for you.
We’ve requested some additional details from you privately. Once we receive these, we'll be able to contact you directly, investigate what has happened, and work towards a resolution as quickly as possible.
Thank you for your patience and understanding. We appreciate you bringing this to our attention and the opportunity to put things right.
Thanks,
Kwanele
The iD Mobile Team
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