Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
- #27 of 34 best companies in Mobile network operator
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.2
Great
72k reviews
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You've tried the rest, now try the best
Competive pricing. Reliable coverage and free roaming. App is pretty good as well. All the family are with ID mobile
15 September 2026
Reply from iD Mobile
Hi there,
Thanks for taking the time to share your review. It's fantastic to hear that you're finding our pricing competitive and our coverage reliable, especially with the free roaming. We're also glad you're enjoying the app and that your whole family is with us!
Thanks,
Kwanele
The iD Mobile Team
Cheap but horrendous coverage 80% of my…
Cheap but horrendous coverage 80% of my calls the recipient can't hear me
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Jake,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been experiencing issues with your call quality, and we understand how frustrating it can be when the person you're speaking to can't hear you properly.
We want our customers to have a reliable experience, so we're sorry that this hasn't been the case for you. Please be assured that we're keen to help and will do everything we can to get this sorted.
We've requested some additional details from you privately. Once we receive these, we'll be able to contact you directly, investigate what's happened, and work towards resolving the issue as quickly as possible.
Thank you for your patience and understanding. We genuinely appreciate the opportunity to look into this for you and put things right.
Thanks,
Kwanele
The iD Mobile Team
I have had no issues
22 September 2026
Reply from iD Mobile
Hi Bernard,
We are so happy to hear that you have had a positive experience with us. We truly appreciate your feedback!
Thanks,
Kwanele
The iD Mobile Team
Great value low cost plans with EU…
Great value low cost plans with EU roaming included. Recommend.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Peter,
Thanks for taking the time to share your review. We're really happy to hear that you're finding our plans to be great value and appreciate the included EU roaming.
Thanks,
Kwanele
The iD Mobile Team
Very good for the most part
The network is ok , get a few blackspots but I wish you did data packages at a reasonable cost for the USA like 3 do .
The cost of my SIM only is very good value for money
22 September 2026
Highly recommend
I would recommend choosing ID mobile, they offer fair monthly prices for top phone models. It was a super fast process purchasing online, received my phone the next day and the contract is for 2 years. Billing is easy and an app that is simple to use.
18 December 2025
Unprompted review
Terrible don’t use
22 September 2026
Reply from iD Mobile
Hi Jason,
We're sorry to hear that you've had a poor experience with our service.
We have tried to call you but were unable to get hold of you. We have sent you an email regarding your concerns, and we kindly ask that you reply at your convenience so that we can look into the matter further and work towards a resolution.
We appreciate your time and look forward to hearing from you.
Thank you,
Zandile
The iD Mobile Team
I d mobile is amazing in general good…
I d mobile is amazing in general good value for money good service but need more Selection on upgrades
15 September 2026
Great network coverage
Great network coverage, extremely competitive cost. Easy to check when payment due and easy to understand
Very very happy with id Mobile
22 September 2026
Unprompted review
I'm not receiving a 'service'
I'm not receiving a 'service'. I just pay my monthly fee. Should I have been offered a new phone by now?
15 September 2026
Reply from iD Mobile
Hi Nick,
Thank you again for taking the time to speak with us today. It was great chatting with you and going through your feedback in more detail.
As discussed, we've made a note of your upgrade eligibility and this will be passed to our sales team to be in touch with some options for you. We've also added a small credit to your account as a goodwill gesture.
Thank you for your patience, and please don't hesitate to reach out via our live chat if you need anything further: https://www.idmobile.co.uk/live-chat.
Thanks,
Marquerita
The iD Mobile Team
Never had any problem,and the contract…
Never had any problem,and the contract I have is affordable.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Mick,
Thanks for the kind feedback. We're pleased to know you're happy with your affordable contract and that you haven't experienced any problems.
Thanks,
Kwanele
The iD Mobile Team
Great network coverage
Great network coverage. Great speeds. Great perks.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Rait,
We're so happy to hear that you're enjoying excellent network coverage, fast speeds, and all the great perks we offer. Thank you for sharing your positive experience!
Thanks,
Kwanele
The iD Mobile Team
Since I joined this company
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a good customer.
22 September 2026
Value for money.
25 August 2026
Efficient and quick customer service
The operator listened carefully to my issue and promptly responded to help resolve it.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi there,
We're so glad to hear that our team member was attentive to your concerns and provided a quick resolution. Your positive feedback is much appreciated.
Thanks,
Kwanele
The iD Mobile Team
ID mobile fine until try to contact…
ID mobile fine until try to contact them phone returned and no confirmation of receipt and told wait. Close to DD date. So only answer is cancel DD. Pathetic they have closed call centre had only contact via chat. And clearly agents talking to dozen or so people as convo takes 10 times longer than should.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Ian,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced getting confirmation of your returned phone and contacting us for an update, particularly with your Direct Debit date approaching.
We tried to give you a call to discuss your concerns further; however, the call reached voicemail. As a result, we've sent you an email instead.
We'd welcome the opportunity to look into the return and account status for you and provide further assistance. Please reply to the email we've sent when convenient, and we'll be happy to investigate your concerns further.
Regards,
Gemma M
The iD Mobile Social Media Team
Complete rubbish I didn't get a text or…
Complete rubbish I didn't get a text or call saying my contact was up for renewal the company is a complete waste of time stay well clear
23 September 2025
Unprompted review
Reply from iD Mobile
Hi Luke,
Thank you for your review. we’re very sorry to hear that you’re experiencing issues with your upgrade dates. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Thanks,
Hosai
The iD Mobile Team
Never had any problems with ID
Never had any problems with ID. Been with them for years
18 September 2026
Got good deal on new phone
Got good deal on new phone. Coverage is good and never had any problems. Bills are explained well.
30 December 2025
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