Placed an order, which I have chased by email twice and had zero response. Company is a con they shouldn’t dupe people into thinking they are buying in UK, by using a uk contact email when they are in... See more
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See what reviewers are saying
DO NOT ORDER FROM THIS SITE! Terrible customer service - takes days to reply, and still doesn't answer your questions or request. Company is fronting as being in London but comes from China - false ad... See more
Purchased the Russian ring necklace as a 50th surprise present, arrived 1 day earlier than stated ( which was great). I decided to order the medium size sterling silver with black bold writing, as... See more
Company replied
LONDON UK BUT SENT FROM CHINA ! SHOUD RECEIVE WITHIN 7 DAYS ARRIVED AFTERCA MONTH...WHEN CONTACTED CYSTOMER SERVICE THEY SAID IS BECAUSE CHRISTMAS ...SHOULD ARRIVE MID NIVEMBER. EXTREMELY TINY RINGS N... See more
Company details
Information provided by various external sources
INEFFABLESS was founded in 2010, since then we have delivered the best shopping experience for jewelry lovers all over the world. INEFFABLESS’s direct to consumer model allows us to create the most beautiful necklaces, rings, bracelets and other accessories, and offer them to our customers at ultra-competitive prices – all backed by our class leading guarantee and customer service. Products are sent from our factory in Thailand, Hong Kong, or China. Life is about the moments that matter, those exchanges — big and small — between the people we love and the family, friends and colleagues who we count on to remind us who we are. At INEFFABLESS, we help you capture those moments and keep them close to your heart. Through our wide collection of high-end necklaces, rings and bracelets, we offer hundreds of ways for you to commemorate the moments of your life that matter and to keep them forever close to your heart.
Contact info
London, United Kingdom
- cs@ineffabless.co.uk
- www.ineffabless.co.uk
2.3
Poor
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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ENGRAVED NAMES BARELY VISIBLE & APPALLING CUSTOMER SERVICE!
Really disappointed with the ‘4 Russian ring’ necklace I received.. you can barely see the engraved names so I’ll be getting it re-engraved at my local jewellers. When I emailed to let Ineffabless know, the reply from ‘Tina’ was ‘take a photo and we will review it’ .. I said don’t bother, appalling customer service and appalling product, I’d rather spend more money elsewhere than deal with these people again and waste any more time or energy! Also this company is in CHINA NOT UK so delivery takes ages and if you have to return, it’s to CHINA!!
3 December 2019
Reply from INEFFABLESS JEWELRY
Hi Christy, if the product is defective, we will remake it for free for each customer, so we need photos to confirm, please understand. If you still have problems, please feel free to contact us. Thank you.
Will fix the problem ONLY if I delete my review first!
This is my second review on this company. After receiving my bracelet (that is so small it looks like a babies bracelet) that has writing so small you can’t read it the customer service contacted me and said they will fix the problem but ONLY if I delete my review first. I stated that if they would fix the problem I would be happy to write a review that stated they fixed the problem. After numerous e-mails back and forth the only thing they will say is they are making their product better than it is now and they will be happy to help me after I delete my review saying you can’t read the personalization on a personalized bracelet. I don’t think I’ve ever dealt with customer service like this before! I would never order from a company that says their product is fine, even though you can’t read it, and won’t help you at all!
27 November 2019
Unprompted review
Excellent Service and Amazing Products
26 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Aqib. Thank you, we are very happy to hear from you, we will do better.
21st Birthday bracelet with personalisation
I purchased a bracelet for my daughters 21st birthday and had a personal engaging put on the inside, it was a beautiful bracelet so nicely done and also packaged really well, thank you!
26 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Kathleen. Thank you, we are very happy to hear from you, we will do better.
Great service
Great service , beautiful necklace in a fabulous box . Thank you so much my sister loved her gift 💝
26 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Joanne. Thank you, we are very happy to hear from you, we will do better.
Reply from INEFFABLESS JEWELRY
Hi Kellie. Thank you, we are very happy to hear from you, we will do better.
One of my necklaces broke and I emailed…
One of my necklaces broke and I emailed the company about it straight away. Not only were their replies quick and efficient but they also dealt with the problem perfectly. Their service and cooperation are amazing!
25 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Elizeh. Thank you, we are very happy to hear from you, we will do better.
Great service
Great service, beautiful products and a very easy process. Would definitely recommend!
25 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Sally. Thank you, we are very happy to hear from you, we will do better.
Wife loved it
24 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Gary. Thank you, we are very happy to hear from you, we will do better.
Beautiful product
Beautiful product! Brought for my friend and she loves it! So we now have matching necklaces with our names on! Would recommend!
24 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Katie. Thank you, we are very happy to hear from you, we will do better.
If I could give it 0 stars I would!
If I could give it 0 stars I would!
Very very rude customer service. I ordered a necklace as a christmas present for my mum and paid for the gift box/bag also. When it arrived (finally) I noticed the gift bag had been bent and therefore there was a very noticeable mark along with some sort of glue like stain? The personalized hoops and the necklace chain were separate and I had to assemble it myself. The clasp was also broken upon arrival. The customer service lady 'Tina' stated that 'Customized products have quality problems.' so they state themselves that their products have quality problems! Steer clear!
20 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Amy, if you have any questions, please contact our customer service, they will help you. Thank you.
Received my necklace as it’s stunning
Received my necklace as it’s stunning, order and delivery time fab too! Highly recommend.
19 November 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Natalie. Thank you, we are very happy to hear from you, we will do better.
Reply from INEFFABLESS JEWELRY
Thank you, we are very happy to hear from you, we will do better.
Order with Confidence
I'm really happy with necklace from ineffabless. I made the order prior to reading Trustpilot reviews, and I will admit some of these reviews had me feeling very worried.
Needlessly so, as when I received my order it was exactly as I'd hoped. I have a three name russian rings necklace, in the smallest size, and it's perfect for me. I can't see the hoop joins, the writing size is inkeeping with the size of the hoops and my skin hasn't turned green.
I've placed another order for a gift, as I really did find the variety and pricing to be very competitive.
31 October 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Thank you, we are very happy to hear from you, we will do better.
The necklace was beautiful
The necklace was beautiful, but the name was small so I have ti give it 4 stars due to size.
30 October 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Anquinetta, thank you, we are very happy to hear from you, we will do better.
Absolutely disappointed with the…
Absolutely disappointed with the service. The product didn’t turn out the way it should have been and when I complained I was not given an apology and was told that I can return the product if I was unsatisfied with it but I would have to return it at my own cost and only would get a 50% refund. Totally disappointed ☹️
21 October 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Hina, if you do not like the product and request for return, please refer to the website's 90-day return policy. We have clear regulations. If you have any questions, please contact our customer service, they will help you.
Reply from INEFFABLESS JEWELRY
Hi Sophie, thank you, we are very happy to hear from you, we will do better.
Bought 5 engraved necklaces as a gift…
Bought 5 engraved necklaces as a gift for christening. It arrived very quickly and looks so amazing that we ordered another 5 for us and rest of the family :)) Very very pleased with everything down to packaging,engraving and look of the product! Thank you
18 October 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Olivia, thank you, we are very happy to hear from you, we will do better.
Special and stylish
My necklace arrived andbit is lovely. Very pretty and the engraving is perfect. Packaging is first rate too, a really special item.
17 October 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Anne, thank you, we are very happy to hear from you, we will do better.
Bought a name necklace as a present
Bought a name necklace as a present. Was really happy with it! Very good quality and looks so pretty on. Will be buying from here again.
17 October 2019
Unprompted review
Reply from INEFFABLESS JEWELRY
Hi Angela, thank you, we are very happy to hear from you, we will do better.
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