IVY Travel UK Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and remarkably knowledgeable throughout the entire booking process. Travelers note that creating personalized holiday packages for popular destinations like Disneyland and Thailand is always handled smoothly, professionally, and efficiently. People highlight that securing great deals and managing all the details gives them total confidence. Some reviewers were not happy with having to postpone or adjust their travel plans due to unexpected personal schedule clashes and changing circumstances. A few consumers also mentioned encountering minor hurdles such as communication delays or unexpected differences in advertised pricing.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, patience, and helpfulness... See more

Holidays

Clients share positive opinions on holidays, noting that the booking experience is remarkably smooth and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Service

Reviewers highlight positive aspects of service, frequently praising staff members for being helpful,... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as extremely straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel agent
  2. Travel deals

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(126)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

We just booked holiday with Hazel Zoe…

We just booked holiday with Hazel Zoe to go to Paris Disneyland in 2028 for my daughter birthday. She is such a great person to deal with. She goes through with us all the details very helpful. I would definitely recommend her. We are so excited for our birthday celebration for my daughter. Thanks to Hazel 😍🥰 xxx

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Hazel was so very friendly and…

Hazel was so very friendly and professional in assisting me to explore what Thailand can offer to make it a special vacation for both myself and my husband. Her dedication and commitment was great and she catered for what we were looking for and nothing was too much trouble . which took time Hazel many thanks for your support. A happy Customer

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I am dealing with hazel through Ivy…

I am dealing with hazel through Ivy Travel, she has being so helpful and kind helping find the holiday that she could with my budget and she got there… she always checks in and is very considerate and a very jolly and easy going so I would recommend this company till the end

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Hazel was excellent at helping us get a…

Hazel was excellent at helping us get a quote for a trip for the family to Disney! Although at this time we are not able to book, we will be keeping her contact details so that when the time is right we will be able to book our family trip to Disney!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Thailand Trip - Jade

Jade has been super helpful in helping us arrange our Thailand trip and answering any questions we have in terms of the service!

Nothing was too much for him. We cannot wait!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy and helpful travel agent services

Although I didn’t book the package the service and quote were great. There was flexibility and if I wanted to change any aspect I’m sure I could as I did make some requests which were met easily. Andrea was great not pushy but inquisitive and helpful. I would use this service again

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Ivy…

I had a fantastic experience with Ivy Travel UK. I spoke with Sophie, who was incredibly helpful and made booking our Disneyland Paris Christmas holiday so easy. We paid for the holiday and received all of our travel documents the very next day, which was excellent service. Sophie was friendly, professional, and answered all of our questions throughout the booking process. I would highly recommend Ivy Travel UK and will definitely use them again in the future. Thank you, Sophie!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Jade helped us book our holiday

Jade helped us book our holiday, I said where I wanted to go and then jade planned it. Jade was so patient with us making changes and moving things so we could get the best holiday for us, she listened and even sorted our excursions out. All for a reasonable price.
The process was so easy I asked jade to help me organise a mother daughter trip to New York again she listened even got me a great deal and when I pushed for Times Square Jade explained it would be more expensive yet provided me with quotes anyway
Lesson learned we went with jades cost effective plan 🙄🤣. We haven’t had our holidays yet however jade made it so easy and uncomplicated.
We will definitely use jade again to book further trips, I have never had booking a holiday made so easy, even when I made it challenging

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Paris & Disneyland Holiday…

Fantastic Paris & Disneyland Holiday with Ivy Travel
We recently booked our July holiday to Paris and Disneyland Paris through Ivy Travel, and the entire experience was absolutely fantastic. A massive thank you to our agent, Amilia 😀, who handled all of our bookings and communication. Her support was excellent from start to finish, making the entire planning process completely seamless and stress-free.
Amaila organized top-quality 4-star and 5-star hotels for our stay, ensuring we were comfortable and well taken care of throughout the trip. On top of the great accommodations, she expertly arranged all of our tickets for the major attractions, including the Eiffel Tower and the Louvre Museum. Having everything sorted in advance saved us so much time and hassle.
Despite the premium hotels and the comprehensive itinerary, the total package was very reasonably priced. I highly recommend Ivy Travel, and specifically Amilia, to anyone looking to book a memorable and perfectly organized vacation!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Amilia was so helpful and found me a really great deal.
Will absolutely be keeping Ivytravel in mind when I next need to book!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Can’t speak highly enough of Andrea at…

Can’t speak highly enough of Andrea at Ivy Travel. She truly pulled out all the stops to ensure we’ve booked the Disney Paris experience of our dreams . Including rearranging our flights fot 8 people to maximise our theme park time. Thanks soo much Andrea , you are a star .

27 June 2026
Unprompted review

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