J E James Cycles Reviews 

Great company, item arrived safe and sound.

Love my new bike.

Detailed checklist in the package with what’s been checked and passed with details of who completed the checks which is a great touch.

Highly recommend 10/10

slow order processing - 2 days, no progress, no comms.

Bought a new cassette that I was struggling to find for a reasonable price elsewhere. Arrived promptly and no issues with product, would happily use again.

Ordered a road bike, great Customer Service pre-delivery, great responses, service. Then the bike arrived not correctly set up - cassette held in place by the axle & frame not fixed and locked correctly, consequently the bike tipped and scratched on chainstay before ever getting out on the road. Lack of Customer Service, care was shocking to say the least, first tried to advise the Cassette was fitted correctly, it wasn't, disregarded the damage to the chainstay, finally suggested I take it to an LBS and get the Cassette fitted correctly at my expense....

Very poor experience. I ordered a small Orbea Vector 30 hybrid bike in black and a bunch of accessories on the 2nd March. My order was due to be dispatched between the 11th and 12th of March. On the afternoon of the 11th March I received an email from Matthew in 'Mail Order Communications', informing me that there is 'cosmetic damage' to the right hand brake lever and offering a pathetic £10 refund (2% of what I paid for it) because it is the last one they have in stock. I responded saying that wasn't good enough and my expectation was that they replace the damaged but easily available lever, or give me a 15% refund to cover the costs of me doing so myself.

Both of those things were refused on the basis that it is a 'clearance' bike (although that is not stated on their website, it is just on sale) and the damage is 'purely cosmetic', despite it being sold as a brand new and undamaged bike at the time of purchase. They did increase their 'offer' of a refund to £15, which I think shows how much value they place on customer satisfaction. Other retailers are selling the same bike for the same price or are willing to price match, I assume without the damaged lever. I have now requested to cancel my entire order and will buy elsewhere, although I'm annoyed I've already wasted over a week waiting.

Always have great service from the lads in the Barnsley store with either sales or worksop work.
Great website for in-store collection too.

Great Service!

Fast delivery. V helpful on phone and great price for Dexshell gloves 😊

Not bad service, I ordered some tyres, I got an email with tracking and the price was good

Really good price for two bike chains and fast delivery. I would recommend this site.

Great product, great price. Easy ordering and good email updates, delivery arrived when expected.

Bought a GT Avalanche from the Chesterfield store recently. Brilliant service and price with a short lead time from ordering instore to collecting my new bike.

Really good that you get a 6 week safety check too.

All the sales and workshop staff i dealt with are very knowledgeable and helpful .

Could not recommend enough , will definitely be back

Is this company some sort of hoax? I ordered a bike last week and haven't heard anything regarding my order.
I've tried called their mail order number and sit on hold for 15minutes+ each time before I give up. I've left a message with their refunds number and emailed their support. I've not heard back.

I fail to see how this company actually functions.

Not sure why I keep going back to j e James Sheffield main store. I’ve used them for years giving them over £5000 in my time. Me and ALL my friends say the same thing about them, the staff are so obnoxious and rude towards people like us, not sure if they’re jealous because of the bikes we have or what. You ask them questions about the bikes and they answer like your some thick it and should already know this. Every time I leave the store I think why were they being like that.? The staff seem like they don’t really want to be there. But I know they can’t treat every customer like this or they would go bust in a year. Gets me so mad. Its like they think we’re all drug dealers or something to afford the bikes we bring in that they will never be able to afford. Negative experience every time i go!! No more. You have lost a customer for life. Not that they’ll care!!
Don not use if you under 40 working class male. Every one else should be fine. But I wouldn’t recommend. They was rude to me for the last time.

Bought a £1200 giant fathom just under two weeks ago, few days into riding the gears start playing up which is strange on a brand new bike and then to top it off today I am riding and my chain just snaps out of nowhere!? How the F is that acceptable? I had a standard carrera vengeance(£350) that had 0 issues for at least 6 months and bear in mind this was sold and assembled by Halfords which are known to be rubbish when it comes to assembling bikes and what’s even better is I can’t refund it big NO NO to using their company

Great prices and free delivery options. Safe RM delivery so pleased they didn’t use a courier service to the Scottish Highlands. Please with well packaged item.

Fantastic purchase experience. Excellent delivery. Awesome product.

Disappointing service. Coax you in to purchase with a discount code. One of the items ordered was falsely advertised online (either that or they shipped the wrong item). I one item, which would have been eligible for the discount, but, upon return, they deducted the value of the discount code from the amount they refunded. Upon questioning this, they said it’s because the order value falls below the minimum order for the discount code. This is not fair service, as the return was a result of their error. I would avoid using J E James Cycles in the future, as a result of this poor service and attitude toward the customer. This review isn’t about the money, it’s about the overall experience and attitude
The original response I had from J E James for this, again, shows the overall attitude of CS

Went to new Barnsley store found exactly what I was looking for with excellent advice from staff - great shop and service. Purchased new electric MTB via cycle to work scheme all within a week - Love my new Trek.

Bought a e bike from Rotherham store , spoke with Adam who listened to my needs and wishes , he recommended with no pressure a selection of bikes and explained pro /cons with plenty of patience .Bike selected and full handover given on another day by Adam and other staff members .Whole expierance 1st class customer service from start to finish .