I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate t... See more
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Company details
- #30 of 40 best companies in Photography shop
- #14 of 14 best companies in Binoculars shop
- #26 of 37 best companies in Camera shop
- #13 of 14 best companies in Photo lab
- #23 of 38 best companies in Photo printing service
- #8 of 8 best companies in Telescope Shop
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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Excellent Customer Service
Having ordered a new camera I had to contact Customer Services to find out when I would be receiving the item. My email was responded to on the same day I sent it and Raphael who dealt with my enquiry told me I had ordered the colour choice which actually wasn't in stock and offered to change it to another colour which was in stock. My bad, I thought I had ordered a colour choice which was in stock, colour wasn't important to me and so Raphael changed the order for me. This was all dealt with very swiftly and I later got an email to say my order was expected with the delivery company. This is Customer Service at it's best. Thank you Jessops, and a special shout out to Raphael!
10 March 2026
Unprompted review
Reply from Jessops
Dear Gillian,
Thanks so much for your feedback - we really appreciate your support and kind words. We'll be sure to pass on your comments to Raphael!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Mr Byrne,
Thanks so much for sharing your feedback. We're so pleased you found our service easy and efficient.
We hope you enjoy your new binoculars!
Kind regards,
The Jessops Customer Service Team
Positive experience, stocked a fairly rare lens at a good price
Stocked a difficult to find lens. Priced reasonably (basically RRP), but had a discount voucher advertised on the site. A little slow to get the item dispatched.
Customer services not very responsive via email, but live chat was good.
5 March 2026
Unprompted review
Reply from Jessops
Dear Thomas,
Thank you for your feedback. We're so pleased to hear you enjoyed your overall experience with Jessops!
Regarding, communication via email, our team aim to respond to customers within 24-48 hours however I am afraid that does not include weekends as our Head Office team work Monday-Friday. We can see you emailed at 10pm on a Friday and spoke to our chat team on the following Monday at 12pm which we hope you can appreciate, only gave the team a few hours on Monday morning to respond.
We're glad we were able to assist you promptly on live chat and we look forward to welcoming you back in the future.
Kind regards,
The Jessops Customer Service Team
I ordered an A7V camera with 20mm lens…
I ordered an A7V camera with 20mm lens - both were in stock. The body arrived on the monday after having ordered the fridat which was excellent.
The lens was not in the box but the delivery note suggested it should have been. I then called the customer service department and they told me the lens would be a further seven to ten days.
I then emailed the customer service manager. 12 hours later I still have no communication. no idea when the lens will arrive. I am having to chase on their website chat with still zero idea when the lens will turn up.
Unbelievably bad. So disappointed when the in store service was exceptional. Which I experienced the week before when I purchased my first A7V camera and lens, so impressed with the camera, I wanted another and wanted to use Jessops.
What a shame I will never shop online with them again and makes me resentful to purchase instore.
9 March 2026
Unprompted review
Reply from Jessops
Dear Stuart,
Thank you for your feedback.
We're pleased to hear the camera body arrived promptly and you have previously had positive experiences with our in-store teams. We sincerely apologise for any frustration caused by the delivery of your lens.
To clarify, the next-day delivery option is only available for selected products, such as the camera you ordered. The lens was only available for our standard delivery service, which was stated on our website at the time of purchase. The invoice note included in the camera delivery, shows the lens as part of the order but not part of that shipment. We can see delivery of the lens has been confirmed for by Saturday.
In terms of communication, we always aim to respond to customer queries as quickly as possible however we also believe it is fair, reasonable and good service for our team to get back to our customers within 24 hours, which we can see our Customer Service Manager did. That said, we understand that waiting for an update is frustrating and we do apologise for any uncertainty this may have caused.
We hope you enjoy your camera and lens once it arrives shortly!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Paul,
Thank you for your feedback. We're so pleased you found 5* service with Jessops and we hope you're enjoying your new Sony ZV-1!
Kind regards,
The Jessops Customer Service Team
Poor communication and flash offers that don't have expiry dates listed
This is my first time ever dealing with Jessops. I knew from the name it was a big brand when it comes to cameras. I also knew it was founded by Peter Jones from Dragons Den. What I didn't know is how my expectations for this company were immediately shattered by poor communication from the York Store and online. I was all set to visit the York store today, but five days ago emailed the store to enquire about the cameras condition. I still have not received any reply. However, during that time I decided to go for a canon camera on their website which last night was advertised on a big discount, along with a further discount of 5 percent off. I was at the basket with the price, all set to purchase. I then decided to wait till the morning. Hold and behold, the 5 percent discount vanished. I then asked whether they would honour this via their chat. Someone said they would get back to me and they didnt. I then contacted back again, and guess what. They remove the entire offers. None of these offers were clearly advertised to let me know when they expire. They seem to make them up on flash sales whenever they see fit, and not give customers clear visibility on when they expire. I even emailed the CEO Peter Jones and never got any follow up from is management. My entire experience is a complete let down and ive never been so disappointed because I knew Jessops as a name is big, and never expected a service this poor and inconsistent. They said they cannot honour both discounts. Also just to add, they also refused to provide me a shutter count last week, which is very poor customer service. They eventually did when my dad asked, but from my experience, the service has been abysmal from start to finish and now ill shop elsewhere.
9 March 2026
Unprompted review
Reply from Jessops
Dear Gareth,
Thank you for your feedback, we really value you sharing your comments as we are always looking for opportunities to improve our customer's journey. We sincerely apologise for any inconvenience or frustration caused. We pride ourselves on providing a high level of service and we appreciate you were let down on this occasion.
We can see our management team have reached out to apologise for the situation and to see what we could do to rectify the situation as we firmly believe that although mistakes can happen in a company, a mark of an excellent company is how they respond to find a resolution and we do hope you feel that we have tried to do so.
We hope to welcome you back in the future to continue to show you the standards that Jessops usually provide for our customers!
Kind regards,
The Jessops Customer Service Team
Excellent from start to finish
Excellent from start to finish. Didn't downgrade offer and gave a very good offer. Payment was fast and flawless.
7 March 2026
Unprompted review
Reply from Jessops
Dear Sandra,
Thank you for your feedback.
We're delighted you enjoyed your Jessops customer experience and we look forward to welcoming you back in the future!
Kind regards,
The Jessops Customer Service Team
i use jessops to develop my disposable…
i use jessops to develop my disposable camera. i get both colour prints and digital copies of all my photos and it's all done within a couple of days.
17 October 2025
Reply from Jessops
Dear Eliana,
Thanks for your feedback.
We're delighted you enjoyed a 5* customer experience with our Jessops Leeds team and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Excellent service
Excellent service from our local Shrewsbury branch. We went in to order a Sony camera and is happened to be Sony week where they were doing a deal on the camera we wanted. Max was extremely helpful and we would highly recommend Shrewsbury Jessops.
27 February 2026
Reply from Jessops
Dear Mr Boyes,
Thanks so much for your feedback, we really appreciate your support and kind words! We'll be sure to pass this onto Max and our Jessops Shrewsbury team who will be thrilled to hear they were so helpful.
Kind regards,
The Jessops Customer Service Team
Eva explained all the features of the camera
Eva explained all the features of the Fuji camera I was buying. She was well versed in all aspects of the camera and is a very good photographer herself, as evidenced by her website. Once she had shown me the camera, I went away for a couple of hours and thought about it and then went back and bought it.
3 March 2026
Reply from Jessops
Dear Jon,
Thank you for your feedback.
It is brilliant to hear of your 5* experience at our London Oxford Street team - Eva will really appreciate your kind words!
We hope you're enjoying your new Fuji X100VI!
Kind regards,
The Jessops Customer Service Team
The Staff at Jessops are amzing Young Jack is a wee star 🌟
The Staff at Jessops are amzing , experts, very friendly, and helpful. Young Jack at the Sauchihall st Jessops branch is fantastic 👌. He has always helped me out and gave me the best advice and directed towards the correct equipment at the best price .
Cheers Jack
25 February 2026
Reply from Jessops
Dear Albert,
Thanks so much for your feedback. We will be sure to pass on your lovely comments to our Jack and our Jessops Glasgow team!
Kind regards,
The Jessops Customer Service Team
Good price and very fast delivery
Far better price than a rival, glad I shopped around. I didn't choose express delivery as I was buying for a birthday about 2 weeks away - nonetheless, my order arrived on the Monday after ordering on the Saturday night. Item was well packed and secure, I was kept updated about delivery and I was really pleased with my purchase.
2 March 2026
Reply from Jessops
Dear Carole,
Thank you for your feedback - we really appreciate you sharing your wonderful experience. We're so pleased to hear you enjoyed such a speedy service.
Kind regards,
The Jessops Customer Service Team
You need to get a carrier who delivers…
You need to get a carrier who delivers on time. This one came on the day (allegedly), I got a message saying sorry I missed you. I took a day off work and never left the house. In mitigation the delivery next day was on time, but necessitated another day off work.
25 February 2026
Reply from Jessops
Dear David,
Thank you for your feedback and we sincerely apologise for any inconvenience caused.
We are always looking for opportunities to improve our customer's experience. We're continuously reviewing our performance, and feedback like yours helps us address these issues directly with the carrier to prevent it happening again.
We're glad to see you successfully received your order the following day and we hope you're enjoying your new binoculars!
Kind regards,
The Jessops Customer Service Team
Jessops Kingston brilliant shop
Jessops Kingston brilliant shop . .Staff always helpful and knowledgeable . .Only popped in to say hello and came out with a second hand lens . . . .
27 February 2026
Reply from Jessops
Dear Alan,
Thanks so much for your feedback, our Jessops Kingston team really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Excellent customer service with really…
Excellent customer service with really fast response time and genuine desire to help. Absolutely first-class!
Really competitive price, free memory card included (worth an extra £100) and shipped immediately for free via DPD. Wouldn't consider buying a camera from anyone else.
25 February 2026
Unprompted review
Reply from Jessops
Dear Devon,
Thanks so much for sharing your experience. We're so pleased you enjoyed a 5* customer journey with us!
We look forward to helping you out in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear John,
Thank you for your feedback and support, we really appreciate it. We hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
I received outstanding service from…
I received outstanding service from jack at the Sauchiehall Street branch in Glasgow today. Thank you so much for all your help Maureen
24 February 2026
Unprompted review
Reply from Jessops
Dear Maureen,
Thank you for your feedback. Jack and our Jessops Glasgow team will really appreciate your kind words, thank you for sharing!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Mr Tuckett,
Thanks so much for your feedback and support, we really value you sharing your comments!
Kind regards,
The Jessops Customer Service Team
The sales lady
The sales lady, she is absolutely amazing and wonderful and knowledgeable me and My Son we loved her
15 February 2026
Reply from Jessops
Dear Akba,
Thanks so much for sharing your experience. We're so pleased you enjoyed our 5* service with our Jessops London Oxford Street team and we hope you're enjoying your new Sony set up!
Kind regards,
The Jessops Customer Service Team
Pete is the man!
Pete is the man! Went here for passport photos. He got it right first time. Very happy and I normally hate my passport photos. Great price too! Fully recommend.
23 February 2026
Unprompted review
Reply from Jessops
Dear Ryan,
Thanks so much for sharing your feedback and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
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