Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Review summary
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Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
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Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5k reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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I’ve bought a few things from John Pye
I’ve bought a few things from John Pye. They used to be good, they’d tell you if their items were new, used, ex display, returns etc and provide accurate photos and descriptions. The last 3 items I’ve bought (the last 2 were on the same day) were a complete scam! I bought a food mixer (rrp £750) for £360 - gaping hole in the front - hidden deliberately by packing paper. They deliberately concealed it. And the last two things, a tineco floor cleaner that doesn’t charge or self clean as the connection to the base is dodgy and needs propping up (and then can’t self clean) and a cordless hoover - supplied with a motor fault, no battery and no charger - £250 for both. When I complained on accordance with their terms and conditions they said “you could have come and viewed it - the bit where we say you can return faulty goods is only for the auctions where we don’t offer that” (which is none, they offer it with ALL listings I’ve ever seen. A good and transparent company is now a complete scam company. Avoid them like the plague, it’s no longer worth the risk when they are going out of their way to trick previously loyal customers into parting with more of their money than they would have. They should be shut down.
26 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Helen,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
My experience today with Julian was a…
My experience today with Julian was a fantastic one.
Julian was patient enough to ensure i received the best service ever, sounds very calm making sure i feel free ,really helpful and kind in the sence that Julian did every best to ensure my request is sorted at that point .
I remain grateful 🙏
Felista
25 June 2026
Unprompted review
Reply from John Pye Auctions
Good Evening Felista,
Thank you for leaving a 5-Star review.
Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Morning Ray,
Thank you for retracting your review.
Kind Regards,
JP Customer Service Team
I won samsung galaxy a 26 for 170£…
I won samsung galaxy a 26 for 170£ entherprise edition some time ago
, was problem to set it up,but just find out from my network provider it is blacklisted !Received, but useless as it is blacklisted. Such a vaste of money. How is it even possible to sell someone such a rubbish?
4 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
Just a taste of the things I've got…
Just a taste of the things I've got from this site:
Layz spa with all the seals busted
Hot water dispenser that only works 1/4 of the time
Hedge trimmers which work great
2 blenders that work great
Pair of speakers with the back removed and components missing, missing power lead
Coffee Machine that was missing the pod holder, but now works great
Pair of headphones for ridiculously cheap that are great
Power washer for very cheap, but with a broken front casing(very minor damage) easy replace
As you can see it's a mixed bag. Try to buy stuff that looks to be in good shape boxes, seems like a lot of this stuff is just floating around warehouses for months picking up damage
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon John,
Thanks for taking the time to leave us a review.
We appreciate all feedback and take on board customers comments and opinions.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Great customer service from the team at…
Great customer service from the team at John Pye. Felicity at Chesterfield was particularly helpful and efficient. Many thanks for your support.
24 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Marie,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Response was prompt and resolved…
Response was prompt and resolved without any unnecessary time wasted. Would like to say thanks to Logan
24 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Richard,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Great customer service
I had an issue with a recent bid. Incorrect photo posted against the lot. I didn’t get the clock I bid for. Human error. It is a shame I didn’t get the item I wanted and had to return the package at their cost but these things happen. Ryan G sorted it out promptly and efficiently.
I think a lot of complaints are from people who don’t fully understand the process. Winning bid prices don’t bear much relation to the final price, due to delivery and auction costs. Items may be faulty or damaged. That is the risk you take. I have mostly been lucky. The terms and conditions do make everything clear if you can be bothered to read them.
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
New boxed and sealed, doesn’t mean a thing, be careful
People should remember that even if an item is listed in a Premium auction this does not guarantee it will work when you get it. Paid £156 for a new, boxed and sealed phone.
Phone is completely dead, tried everything, John Pye didn’t want to know, totally waste of money.
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Diane,
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
I had a problem with a order and they…
I had a problem with a order and they sorted it with no problems at all and was dealt with very swiftly by Ryan G,very good and swift service
22 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dean,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
I had some difficulty on my end…
I had some difficulty on my end arranging a courier for pickup but Persephone was very helpful and I got my lot delivered without issue in the end. Great service 👍
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Selling absolute junk
Selling absolute junk. Buyer beware . Dont buy anything without actually going to view. Brokend damaged useless junk with zero protection for the customer.
19 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Brendan,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I've been buying lots of lot past few…
I've been buying lots of lots past few months way over 100
And there was a misplaced item and the team found the item and sent out same day for me
And refunded the one they could not
I used to use auction about 10 years ago
The quality of the stuff Is alot better from this time and has improved massively
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Russell,
Thank you for leaving a 5-Star review.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
Thank you so much for taking the time to share your impressions and we hope to see you again soon.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I needed help re my order and all I can…
I needed help re my order and all I can say is that Bob got straight to work and solved my problem.
He was very courteous, helpful and solved my problem in record time.
We need more people like Bob in the world, a total asset to his company.
Huge thank you Bob.
15 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Gillian,
Thank you for leaving a 5-Star review.
Bob would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
A very prompt and friendly company
I’ve just made my second purchase from John Pye and it won’t be the last.
The first time I purchased I had problems and mistakingly opted for delivery. A quick phone call and they corrected it all for me and refunded the delivery charge straight away- sent me emails to update without my chasing. Yesterday I failed to make it before closing time, today I got in touch by email and they responded and sorted it all out very quickly. So far, all of the staff from admin to the chaps bringing my items out have been friendly and nothing but helpful. Ryan in admin was especially helpful to me on both occasions. Many thanks!
18 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Helen,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Refund
Shoes were a different size as to what was shown on the auction photo of the box. Mavis arranged for them to be collected and a full refund given.
Thank you Mavis for a 1st class customer service rarely seen nowadays
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Bill,
Thank you for leaving a 5-Star review.
Mavis would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Please do not buy from this company
Please do not buy from this company. I purchased a WorkZone cordless lawnmower price including charges & delivery £114. I assembled it only to find the grass length handle was broken in two. No other part of the mower was dented or marked, so, this could not have happened during delivery. I contacted John Pye who requested photos and this is the reply I received
Good Afternoon Deborah,
Thank you for your response. I’m sorry to hear you’re disappointed with the condition of the lot. All our items are sold as seen and are not guaranteed to be new, complete or fit for purpose. We do provide a viewing period prior to sale, the viewing period was Friday 29th May. This is so customers have the opportunity to inspect the items and check they’re happy with the condition. Unfortunately, because of this I am unable to offer a refund on this occasion, as I must abide by our terms and conditions.
Kind regards,
Mavis
Chesterfield CS team | John Pye Auctions
Pottery Ln W, S41 9BN
Tel: 0333 041 1555 (1, 2)
Mon - Fri, 9am - 5pm
johnpyeauctions.co.uk
I bid on this item online, I live in the Midlands how on earth am I supposed to view when the depot is in Chesterfield, how can they sell items that are not fit for purpose without putting it in the item description?
Complete and utter cowboys. Go any where but here.
17 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Deborah,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Afternoon Leon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Don't waste your money !!
Don't waste your money !!! RECEIVED 2 ITEMS, BOTH NOT USEABLE
Slow cooker arrived smashed so had to bin it! Very poor packaging
Air fryer had an electical fault...had to bin it !
17 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Sarah,
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
A clock I had bought arrived broken
A clock I had bought arrived broken. Luckily I spoke to May who organised its return with no difficulty. Very pleasant lady to deal with.
Just waiting for my refund.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Lynda,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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