Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
Company replied
Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
Company replied
Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Rate Customer Services
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan.
The problem was sorted out without any issues with the help of Logan who was very responsive and helpful.
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Tony,
Thank you for taking the time to review John Pye Auctions.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Timely response and assurance that my…
Timely response and assurance that my issue was resolved. Thanks, May
16 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Wezzie,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Was in hospital unexpected.
Was in hospital unexpected.
I was 3 days late picking up a tiny box because I was in hospital.
John Pye Auctions charged me a extra 60 pounds for keeping the box.
The items were already junk.
Worst company I have dealt with
15 June 2026
Unprompted review
I have won several items from here
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra parts but when I tried to charge the batteries and use the strimmers none of them worked. If you do buy electrical stuff make sure it’s unused and wrapped because the used items are usually rubbish.
27 September 2025
Unprompted review
Reply from John Pye Auctions
Good Morning Mr Bennett,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
So many greedy grab a bargain people
Everytime I visit Trustpilot I see the bad reviews for John Pye Auctions getting worse. Greedy people go on the auction site and bid rediculous prices for items for which they have only seen a few photos. If an item is in a box and they show a photo of just the top of the item, there is a reason for that, good chance the item has physical damage they do not want you to see. Of course they are a bit dodgy, they are an auction site that operate in the greyzone. If some idiot bids £80 for something that is worth £50 to make sure they win but really hope they will get it for less, they will pay £80 you can rely on that, It is not Ebay. People crying about hidden charges. There are no hidden charges, the charges are plastered all over their website, whatever the winning bid is, you add 25% buyers premium, then add the postage, then add 20% VAT and that is what you pay. It could not be simpler, a 3 year old could work it out. I am afraid that when you have this many stupid people packed into a small country like the UK then I fear for its future.
5 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We appreciate all feedback and take on board customers comments and opinions.
At John Pye, we aim to provide the best experience we can for our customers, and we take our customers’ feedback very seriously.
Kind Regards,
JP Customer Service Team
Waste of time you bid and the price…
Waste of time you bid and the price always get pushed past the retail price with all there costs and hammer fees, i have found you bid and within 10min you are out bid, this place is a scam as im sure they bid themselves to push the prices up, use with caution ⚠️
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning James,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We are committed to ensuring a fair marketplace for all our users, which is why shill bidding is not allowed at John Pye.
Our customers bid on lots up to their maximum price until the highest bidder is success and wins the lot.
Being an auction house, we sell our goods as they appear. We advise customers to visit the auction in person to ensure you are satisfied with the condition of the lot before placing your bid.
Kind Regards,
JP Customer Service Team
Logan is the guy for any issues
Logan at the Nottingham branch was great had an issues with wrong item and he made sure it was rectified
12 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Zee,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Persephone was Brilliant
The photos do not tell the full story, bargains to be had. Had a slight issue with a description, Persephone was brilliant.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Naz,
Thank you for taking the time to review John Pye Auctions.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Disgusting ninja air fryer
I purchased an ninja air fryer from this company. There were limited photos but one in a box and of the back of the air fryer. The item arrived which is in an absolutely disgusting state. The grease has leaked out and even soaked the internal packaging. It’s vile! No photos showed the extent of the filth and upon contacting them they state there is nothing they can do. They state there are viewing times to see the items which i wasn’t aware of nor do i live in any close proximity to any sites. I would expect more accurate photos of the items in such a disgusting state! Extremely disappointing and won’t be purchasing anything again.
10 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Sophie,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Avoid
I’ve just bought an outdoor sofa. It’s arrived missing half the frame so it’s useless and I can’t get the missing parts from anywhere.
I’d avoid as you don’t like what you’re buying and whether it’s worth it by the time you’ve added extra charges and delivery. Now stuck with a useless item that turned out to be expensive.
22 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Kat,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I’ve been buying from this company for…5 years
I’ve been buying from this company for a few years now with mixed success especially regarding the electric items be very wary of them but my latest experience has left a bad taste in my mouth I bought a high end mountain bike for nearly £500 when my colleague turned up to pick it up they informed him it was missing and we would have to put a claim in for it which was done a few days later they offered a refund no apology or explanation do I accept that this may happen and took the refund which I am now struggling to get of them not really acceptable from a company this size so be very wary when dealing with them
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Joe,
Thank you for taking the time to review John Pye Auctions.
Our aim is that all customers should be treated well and get the help they need when contacting us.
It is very important to us to receive such feedback, in which we can improve our service to our customers.
Kind Regards,
JP Customer Service Team
Very happy to say that Customer service…
Very happy to say that Customer service is doing their job at highest level. I had an issue with a delivery spot that was fixed in a minutes by Persephone. I really appreciate her help.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dominik,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Dealt with logan about a return great…
Dealt with logan about a return great service many thanks logan
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
DON’T PLACE THAT BID
DON’T PLACE THAT BID! if you’re thinking of buying from John Pye - DON’T!
They sell faulty goods that are not described as faulty - Something that seems to be a legal requirement for any other auction company.
Their customer service is disgusting. Their hidden charges are extortion.
I’m amazed that this company can legally trade in this manner. So openly. They basically declare they’ve conned you into spending your money and there’s nothing you can do!
10 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Neil,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Great place to buy branded pieces & helpfull staff
Great place to buy branded pieces very cheap.Got my food processor, kitchen mixer, luxury shoes and children toys from there. Also very quick and helpful staff, I had a incorrect invoice and May and Julian really helped and informed me in all steps while solving the problem.
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Elnura,
Thank you for leaving a 5-Star review.
May & Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Purchased an item
Purchased an item, courier lost it, customer service investigated and received full refund. Thank you Felicity for your help.
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Broken item or parts missing
Bought few items from them but most come Brocken or with parts missing which they haven’t stated. Strongly not recommend this anymore
4 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Daniel,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
if you expect a refund think again,
if you expect a refund think again,
i have bought loads for john pye in the past, and most times it been alright, but my last order that was sent to me which was different for what it was listed for, i was advised to send back for a refund which i did, was told my refund will be on the 1st which was fine checked my bank on 3rd and still nothing, told them i will wait till the 4th of june and still nothing, they keep saying that they have sent a refund but, that's just their word, more then happy to send a bank statement with no incoming fund from their part, sent serval emails now with no reply back, will have to go through my bank i guess.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Elvis,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
If your really lucky you won’t get scammed
You can get lucky and grab a bargain. But be very careful, they are very deceptive, often posting inflated rrp prices in there adds, clever photography and vague listing information all to try and make you pay more and be left disappointed with no come back. They sell broken/ damaged items, fake/ tampered with items and If you don’t view the item you are screwed basically. That’s another one of there clever tricks to complete the scam. So just be really careful, you can get a bargain but eventually they’ll get you.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Jordan,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
This company is horrendous
This company is horrendous. I bought two power tools from them, upon there delivery I tested the tools and both are completely broken. No mention of faults on the listing. I will be requesting a refund as is my right under the consumer act. Please do not purchase from this shady site.
5 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.