Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
Company replied
Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5k reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Very happy to say that Customer service…
Very happy to say that Customer service is doing their job at highest level. I had an issue with a delivery spot that was fixed in a minutes by Persephone. I really appreciate her help.
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Dominik,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Dealt with logan about a return great…
Dealt with logan about a return great service many thanks logan
11 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Logan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
DON’T PLACE THAT BID
DON’T PLACE THAT BID! if you’re thinking of buying from John Pye - DON’T!
They sell faulty goods that are not described as faulty - Something that seems to be a legal requirement for any other auction company.
Their customer service is disgusting. Their hidden charges are extortion.
I’m amazed that this company can legally trade in this manner. So openly. They basically declare they’ve conned you into spending your money and there’s nothing you can do!
10 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Neil,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Great place to buy branded pieces & helpfull staff
Great place to buy branded pieces very cheap.Got my food processor, kitchen mixer, luxury shoes and children toys from there. Also very quick and helpful staff, I had a incorrect invoice and May and Julian really helped and informed me in all steps while solving the problem.
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Elnura,
Thank you for leaving a 5-Star review.
May & Julian would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Purchased an item
Purchased an item, courier lost it, customer service investigated and received full refund. Thank you Felicity for your help.
9 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Felicity would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Broken item or parts missing
Bought few items from them but most come Brocken or with parts missing which they haven’t stated. Strongly not recommend this anymore
4 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Daniel,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
if you expect a refund think again,
if you expect a refund think again,
i have bought loads for john pye in the past, and most times it been alright, but my last order that was sent to me which was different for what it was listed for, i was advised to send back for a refund which i did, was told my refund will be on the 1st which was fine checked my bank on 3rd and still nothing, told them i will wait till the 4th of june and still nothing, they keep saying that they have sent a refund but, that's just their word, more then happy to send a bank statement with no incoming fund from their part, sent serval emails now with no reply back, will have to go through my bank i guess.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Elvis,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
If your really lucky you won’t get scammed
You can get lucky and grab a bargain. But be very careful, they are very deceptive, often posting inflated rrp prices in there adds, clever photography and vague listing information all to try and make you pay more and be left disappointed with no come back. They sell broken/ damaged items, fake/ tampered with items and If you don’t view the item you are screwed basically. That’s another one of there clever tricks to complete the scam. So just be really careful, you can get a bargain but eventually they’ll get you.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Jordan,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
This company is horrendous
This company is horrendous. I bought two power tools from them, upon there delivery I tested the tools and both are completely broken. No mention of faults on the listing. I will be requesting a refund as is my right under the consumer act. Please do not purchase from this shady site.
5 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
I would like to thank John Pye for…Excellent Customer Care
I would like to thank John Pye for always being helpful and transparent and on this particular occasion I would like to extend my appreciation to Ryan G from the Customer Service Team. Communication was excellent and every effort was made to prevent me paying extra charges for having to change the delivery date of my purchase. I really appreciate that and will remain a very happy user of John Pye Auctions. Never let me down in the years I have been using them.
Kind Regards,
David Nevins
5 June 2026
Unprompted review
Reply from John Pye Auctions
Good Morning David,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Scammer Alert —Buyer Beware
Scammer Alert —Buyer Beware – My Experience with John Pye Auctions ⚠️
I recently purchased a Dyson vacuum cleaner from John Pye Auctions. When it was delivered, I discovered that a crucial component required to connect and operate the machine was missing, making the item unusable.
I contacted their customer service immediately and was asked to provide photographs, which I did. After reviewing the evidence, they responded by stating that I should have been aware of the missing part when bidding and refused to offer any refund or resolution.
As the vacuum cannot be used in its current condition, I have decided to return it to them. I am unable to recycle or dispose of the item myself, so they can decide what to do with it once it is received.
Based on my experience, I would strongly advise anyone considering buying electrical items through John Pye Auctions to exercise extreme caution. Make sure you carefully inspect all photographs and descriptions before bidding, as you may have little recourse if essential parts are missing.
This is my personal experience, and others may have had different experiences, but I felt it was important to share as a warning to potential buyers
Bernadette
29 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
BE CARFUL ! VERY DISMISSIVE CUSTOMER SERVICESHad a terrible experience with an item…
Had a terrible experience with an item I bought from them that was not properly described .
I purchased a dusk chest of drawers for £230 plus delivery £59, which was a saving of just £10!! But when the item arrived the box was damaged and as I was building it I discovered a broken part and a badly damaged section that makes it unusable .
Contacted customer services and they said I should have traveled to Chesterfield from Essex to view it before I bid.
I said they should have taken a picture of the damage and describe it properly in listing, no refund or contribution, just a total waste of money.
22 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
AVOID JOHN PYE AUCTIONS AT ALL COSTS
If I could give 0 I would, bought a “lot” advertised as two items, 1 was delivered, a steam cleaner, came without a water tank so I bought a water tank, item still doesn’t work, contacted them about this and the other advertised item being missing, “well you got what was in the photo” “you should have attended the sale” “you could have tested the item if you attended the sale” no I couldn’t because a steam cleaner requires water and this had no tank! As for the other item, a shark corded vacuum cleaner it seems tho it was in the lot description and what I based my bidding on that it doesn’t exist! Will they give me a refund No, even tho on the consumer rights act the description of the lot has to be correct and in this case it wasn’t as I only received 1 item. DO NOT BUY ANY ELECTRICALS FROM JOHN PYE, YOU WONT GET A REFUND WHEN YOU GET THEM AND THEY DON’T WORK, WHICH IS 95% OF THE TIME
Edit After refusing to back down and using the only thing available to me I have received a 50% refund, The consumer act doesn’t cover auctions of second hand items, and you will find this in John Pye terms and conditions but it does cover that the items must be “as described, the lot I bid on has a description of two items and as I only received one I had a case. This is why they will never tell you the condition of an item! Even tho I received a 50% refund it was a battle to get and took threats of going to the media, and posting all over social media about them, as well as the clause for auction sales to get it. If you have any sense you’ll stay clear of anything electrical
26 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Cheryl,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
WHY,WHY,WHY.
Do i keep thinking i will get a bargain there, only about 5 of 20 item`s bought there have been any good , losing hundreds of pounds , i keep saying i will go and view , but the measley 2 hour viewing slot is rubbish and they know it. Plug on it run a mile .
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thanks for taking the time to leave us a review.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
I had made a mistake paying for postage…
I had made a mistake paying for postage when i wanted to collect, it was quite abit of money for the delivery so i was pannicking abit as it was the weekend, Ryan contacted me, contacted the auction house letting them know i was collecting the pallet, and kept me informed regarding the refund, it was perfect, 10 out of 10 from me, thank you Ryan
30 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
Ryan would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
If I could give a minus rating I would
If I could give a minus rating I would. John Pye Auctions is a compete con. They hide behind their terms and conditions which basically say that they don't take any responsibilities whatsoever.
DON'T USE THEM.
1 June 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Michael,
Thanks for taking the time to leave us a review.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
This has been a great find
This has been a great find! I've had some brilliant items, saved me a fortune following a recent house move and starting with virtually nothing. Staff are super friendly, and customer service is responsive (Sophia was lovely today).
29 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Anna,
Thank you for leaving a 5-Star review.
Sophia would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Reliable and quick support
So far I've ordered 3 things, a £150 headset for £57, a £100 dual monitor wall mount for £30 and a £900 monitor for £444.
Unfortunately the latter was damaged in transit (thanks DPD) but customer support was very quick and helpful.
A full refund is currently being processed, many thanks to Ryan G for his very quick and polite support.
10/10 would recommend this auction,
just read the description carefully as some items clearly state that they are broken.
28 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Qrow,
Thank you for leaving a 5-Star review.
Ryan G would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
DONT BUY FROM HERE ! ! Load of damaged items! Paid £230 for a £250 chest of draws
Paid £230 for a £250 chest of draws, when it arrived it was broken and useless , contacted auction and they said I should have gone to chesterfield to view the item and they couldn’t do anything, so I now have a £230 pile of chipboard !!! Spent £1000s with this auction over the years, but if anything goes wrong YOUR ON YOUR OWN!!!!
Terrible customer service policy.
23 May 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
If the auction sale has enough time remaining you can request additional photos
Kind Regards,
JP Customer Service Team
Excellent help from Persephone
28 May 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Samuel,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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