Just Eat 

Waited 2+ hours for my order to arrive, I would've canceled but it was almost 12am and everything had closed at this point. The delivery boy didn't even apologize for being late. Had to throw out 2 of my 3 orders out because they were old and gross. I've been trying to resolve this through customer service for 2 weeks with no luck. They just bounce you around between departments until you give up. Worst customer experience all around, N E V E R again will I order from this sh!t company. Wish I read the reviews beforehand, would've saved myself lots of time and frustration.

Always, and I mean ALWAYS, order direct. If a restaurant is listed on Just Eat then they will take telephone orders - call them, don't go through the pain of the Just Eat site and wait 2 hours. Even the restaurants themselves will tell you to order direct, it will take a third of the time for your food to be delivered. Just Eat can Just Eat Sh!t quite frankly, and that's proper swearing.

Ist time order.waited over 2 hours.even when tryed to phone just eat help line no good.NOT ACCEPTABLE.

absolutely the worst experience in a delivery service possible. the driver do not show,and the delays are never communicated. DO NOT USE THIS APP there are many others that are more effective. and to get a refund is a ridiculous headache.

Ordered from The Spice Room (amazing food) on Keele St Vaughan the other night and had to call the restaurant 3 times. The app kept changing delivery times and in my last call to the restaurant they said they were waiting on the driver for 30 minutes. This whole ordeal took 1.5 hours. In frustration I cancelled the order as I told the restaurant I dont want cold food. Then some guy from the app calls me that I could not understand and ended up hanging up on him. So many better choices than this app.

Absolute joke of a company ordered food only to find out the order never went through but they debited my bank for the order anyway after and hour and a half on the phone to them they tell me it will take 3 to 5 days to refund my money poor customer service

Worst food delivery I have ever used. Our food took over 2 hours and there was no way that we could contact anyone to cancel our order. By the time our food arrived it was cold and our lunch hour was well over- this was from a restaurant about a 10 minute walk away. The time reported on their app changed constantly from 10 minutes to 45 minutes to 30 minutes.

I was very frustrated that we are charged for a gratuity for the driver while we pay for our food. I would not have tipped a driver that took 2 hours to delivery my food- in fact I would have cancelled- had that been an option.

I immediately contacted customer service through their online chat and after awhile was told I would be refunded the tip portion and 5$ which worked out to be less than 10% of our food bill. Not surprisingly over a month later i had not received a refund and recontacted them. They promised to sort it our and I never heard from them again- I made sure they had my contact numbers and order numbers but never heard a word from them now several weeks later.

Truly the worst customer service and absolutely terrible delivery service.

Food was inedible and cold, horrible customer service from Just Eats. No responsibility from Just Eats with regards to the poor quality of food that was provided from their vendor. Minimal refund from restaurant and Just Eats, will not be ordering from either ever again.

It's been over a year that me and my boyfriend have been trying to use this app. UberEats and Foodora work fine, but when we try to order from a restaurant (which is only on Just Eat), the error code 40000 keeps happening. We tried to change cards, deleting and opening new accounts and nothing helps. The customer service says it's the bank problem, but our banks say otherwise. And indeed, the problem only happens with this app, it cannot be anything related to our banks. If you look, thousands of other customers are having the same issue. Stay away from this company.

Have ordered with them several times. This last purchase was the last straw. The order took 2.5 hrs to arrive. Food was cold. Spoke with customer service and they do not offer the meal for free or even a discount on the last purchase. One time my order didn't arrive for for 3-4 hours and they give you $10 off. Absolutely horrendous customer service. They should go out of business. I could have taken a cab to and from the place I ordered and it would have been cheaper and arrived faster.

HORRIBLE!!! DO NOT ORDER THROUGH THEM!!!

Takes u 4 hours to get your food they do NOT SEND ur ordee untill about 3 and half hours into u waiting for your food their facebook customer service is pathetic and pure garbage! If u want to wait 4+ houra for ur food gp a head but if u want to eat when ur hungry use another app!

If I could give a negative stars I would.

Their customer service does not exist. Spent 2 hours through online chat and they can't fix my problem or even address it properly. There is no email to send in a complaint.

I've been doing business with them for years and have provided them with so much money. That is all going to change after today there are better delivery services out there.

Terrible company policy, I will never use Just Eat again.
I ordered from a restaurant I really like and they made the food. I began to worry when the food didn't arrive at the estimated time, and contacted Just Eat 40 minutes after the ETA. Just Eat told me there was a problem with the delivery service and asked me if I could pick up my food. They hadn't contacted me at all to tell me there was even a problem!
I don't have a car (which is why I used a restaurant delivery service in the first place) so I wasn't able to pick up the order, which was no doubt a loss for the restaurant because they made the food. Just Eat offered perfunctory apologies for the inconvenience and a pathetic 5 dollar voucher. That's no better than the 5 dollar deals they spam users with on a regular basis. If you fail to provide the advertised service and don't want to lose a customer forever, shell out 50$ to keep them.

After 4 years of using your service i realized today you been scamming me the whole time !

We guarantee you'll pay the same price for a meal ordered on Just Eat as you would ordering the same meal for delivery directly from the restaurant itself*.

I just ordered from sushito suishi in montreal with an advertised 20% discount when you order over 50$ after ordering i went on there website only to realize all there menue IS AT REGULAR PRICE 20% LESS THAN JUST EAT WITH NO DELIVERY CHARGE . JUST EAT LIARS SCAMMERS

It seems that this company is in serious need of changes... never saw an order that takes more than an 1:30 to be delivered. Placed the order at 7:50PM, 7:55PM the restaurant confirmed the order and received an email confirming that the order would be delivered at 8:35PM. Past the time, I’ve called the restaurant asking what happened with my order and they said that the driver would take another 30 minutes to get the food from the place... talked to one of the online chat customer service clerk and they told me it was the restaurants fault, but from what I’ve talked to the restaurant lady, they’re waiting for the driver to start cooking!

Never use this company for your deliveries, 21st century, globalization and digital age and they can’t even get your food properly.

If I could give this 0 stars, I would. I tried to place an order on a Sunday, and when my card declined, I got confused and tried to reprocess the payment. Decline again. I look in my bank account: I've been charged TWICE for an order that comes up 'declined'. I have a sturdy back and forth with the customer support agent on chat where she full on admits that Just-Eat has provided me with a poor experience AND WON'T DO ANYTHING ABOUT IT. I tried to order again a couple of days later, same thing, same response. Terrible company with a terrible value system. Business is about PEOPLE. If you alienate them, what do you have left?! I won't be surprised when they're finished.

Worst experience ive ever had with a delivery service. Ended up not receiving the order, cancelling it because the restaurant had been closed for 2 hours. Thanks just eat for your great service. Just go somewhere else!!

Very Very Bad customer service. Being with them for 3 Years on National Contract. They decided to cancel the services and never returned the deposit back. Requested to return they stated as per your contract you were to return the device in 30 days but at the time of signing the contract they never mention this.

So i tried ordering from the app and yes everything works just until u go to checkout put in your payment method and then when u get throught the app freezes takes ur money from your acc and freezes it . incompetent people on the online chat telling me to call the bank on a sunday verry smart person anyways never using this fxcking app again.