JUST EAT Ireland Reviews 

2,112
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported that food orders never arrived or were incorrectly marked as delivered. People also struggled to get money back and encountered unhelpful or rude customer support when trying to resolve these frustrating problems. However, some reviewers were happy with the prompt deliveries, excellent service, and wide selection of restaurants available on the platform. Some customers also noted that placing orders is very easy, app navigation is quick, and past experiences have been smooth. A few consumers mentioned that issues were resolved quickly when they contacted support channels.

What people talk about most

Delivery service

Clients share negative opinions on delivery_service, noting frequent issues where orders are marked as... See more

Order

Reviewers highlight negative aspects of placing an order through the platform, frequently citing missing... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and an... See more

Service

Users describe negative interactions with service, highlighting widespread frustration and disappointment... See more

Refund

Customers consistently note negative experiences with refund policies, reporting that obtaining money back... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Ordered off Apache Pizza Athlone, through the Just Eat App a few times each time I ordered they have left something out of the order eg chips, sauce, no salad or sauce on kebab, no sauce with hoagie... See more


Company details

  1. Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(2,112)

255 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Food ordered and paid for drove close…

Food ordered and paid for drove close to my house and marked as delivered rang the restaurant and they confirmered that just eat drivers rob food orders by driving near the house but never actually delivering the food. Chat bot was extremely rude aswell.

19 January 2026
Unprompted review
Rated 2 out of 5 stars

Too expensive with your service charge…

Too expensive with your service charge and also add more money onto each item that’s on the menus of the take aways it’s scandalous more than a euro in some cases, food always late never on time, food cold, waste of time complaining as nothing rarely done about it

15 January 2026
Rated 1 out of 5 stars

Delivery Driver Stealing Order

I ordered food, and after I paid, I realised that the eircode had jumped and was incorrect. I was unable to change it on the app, and I couldn't contact Just Eat to help me. I called the restaurant and they were able to inform the delivery driver of the new location. I then received a call from the driver, who told us he wouldn't deliver it to the new address unless we paid him an additional €15 in cash. This did not seem legitimate so I refused. I persuaded him to take it to the new address, which I shouldn't have had to do. When he arrived, he wouldn't speak to us until we showed him the code on my phone. When we repeated refused to pay the extra money, he slammed the door, revved, and sped off with our meal, stealing it. This is completely unacceptable because I had already paid on the app, and I didn't believe that the extra cash was genuine. I have filed a complaint and I hope that the issue gets sorted.

11 January 2026
Unprompted review
Rated 1 out of 5 stars

JustEat Chat Terrible

Hi, I ordered a food and after 1 hour I got that confirmation that i was delivered. I didn't get my order i tried to go on just eat chat to try solve it and the staff just said that unfortunately they can't do anything because the delivery delivered it already and it was my fault. It's unbelievable how I can be treated like that after be waiting more than 1 hour and my family was hungry waiting for the pizza and see that the just eat didn't do anything to help. Very disappointing

5 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE JUST EAT

Ordered an indian and waited and hour and a half for it to arrive only to receive a text to say my order had been cancelled. Rang just eat where there was zero satisfaction. I was offered a €5 voucher for the inconvenience. This was a €70 order!!!! But the maximum they could offer was €5. An absolute shambles of a "company"

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst delivery service…

I am in the hospitality industry myself and never really review when something bad happens as I know mistakes are made. I am writing this as tonight was the second time our order never made it to our house but they took our money. Twice before we also had items missing. Refunds were given but someone needs to be held accountable. We just came back from a 3 week holiday and we make use of JustEats for convenience which it is the opposite! We now have money deducted from our account for many days and still have to find food somewhere on a Banking holiday? Really bad

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I would be lost without Just Eat

I would be lost without Just Eat. Tired after a long day, open the app, find a restaurant near me, order and either collect or get it delivered. If there is ever a problem they get it sorted asap

1 January 2026
Rated 1 out of 5 stars

Very rude.My food didn’t arrive and the…

Very rude.My food didn’t arrive and the app was showing it was delivered.I called customer service and a rude man answered.He gave us our credit back but said we wasted his time at the end of the call, he was very dismissive horrible customer service!!!

1 January 2026
Unprompted review
Rated 1 out of 5 stars

No food and money taken from the account

Had an order with an restaurant in Dublin, paid €55 and after 2 hours the driver just came to the door, asking my wife abusive to give him the code and he didn’t even had the food! This is ridiculous!! I’ve chat with just eat about this and they decided to solve this problem by refunding the money in 5-7 days. After spending all the money from the card, no food and still hungry. And they closed the chat couldn’t even get back to chat with them to try to sort it differently…so be careful when you choose your delivery service, as a business or someone that just want to eat something you might get in a situation where you are left with no food and no money…i would give 0 stars for that of would be possible!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I find Just Eat.ie very good

I find Just Eat.ie very good. On one occasion my meal was not delivered and Just Eat refunded me that time and delivered correctly when I ordered from another restaurant that evening. I appreciated that as I had no other way of going out for food that particular time. Generally deliveries have been prompt. I would probably like a few more restaurant choices in my area but I like the 2 or 3 I usually choose.

29 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look