I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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Reviews shaping this summary
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night... See more
Company replied
Every time dealing with Royal Kennel Club is a great experience. The team, Michael on this occasion, are friendly, informative and always put your mind at rest. They always go above and beyond and eve... See more
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Company details
- #1 of 30 best companies in Pet Insurance Company
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Royal Kennel Club Pet Insurance
Hello ian blake
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
A really positive experience
I spoke to a lovely lady today, she was kind helpful, very well informed and supportive. She was extremely patient with me as I have a speech difficulty which was tough that day. This posed no problem to Sharon.She sorted my issues out swiftly and kindly. Many thanks.
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Nicola,
Thank you so much for taking the time to share such a lovely 5-star review ⭐️
It's wonderful to hear how well Sharon supported you. Making sure every customer feels comfortable, listened to and able to communicate at their own pace is incredibly important to us, so we're especially pleased that Sharon gave you the time and patience you needed while also getting everything sorted.
Your description of Sharon as kind, knowledgeable and supportive is fantastic feedback, and we'll make sure your lovely words are shared with her. I'm sure they'll mean a great deal.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Sarah,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate your comments, particularly around value for money. We know price is an important consideration when choosing pet insurance, so it's great to hear that you feel the cover and service you receive make the cost worthwhile.
We're also pleased that you've found our team so friendly, and we'll make sure your feedback is shared with them.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Visited the vets
Visited the vets, received an estimate of the work needed. I rang the insurer with details and was helped through the process. Rang my vet with the details, forms sent, received notification next day the claim was accepted. Could not he better
9 June 2026
Reply from Royal Kennel Club Pet Insurance
Hi David,
Thank you so much for your fantastic 5-star review ⭐️
It's great to hear how smoothly everything came together, from your initial call with us and being guided through the process, to the forms being sent and receiving confirmation the very next day that your claim had been accepted.
When your pet needs veterinary treatment, the last thing you need is added worry around the insurance, so we're pleased we could make this part of the experience as straightforward as possible.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Very polite and helpful
8 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Tony,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to know you found our team polite and helpful. We always want speaking with us to be a friendly and positive experience, so your feedback is very much appreciated.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Polite and helpful sorted out my query…
Polite and helpful sorted out my query only issue was hanging on phone 15 mins listening to the same thing over and over do we wish to know when it first started and what was insured the only thing missing was the horses name.
6 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Diana,
Thank you for taking the time to share your feedback.
It's great to hear that once you spoke with our team, your query was handled politely and helpfully and everything was sorted for you.
We're sorry, however, that you had to wait around 15 minutes to get through and found the information played while you were waiting repetitive. We completely understand how frustrating that can become when you're already waiting to speak with someone, and we appreciate you highlighting it.
We're currently experiencing a particularly busy period on our phone lines and are working hard to reduce our waiting times. We'll also take your comments about the hold messaging on board.
Thank you for choosing Royal Kennel Club Pet Insurance and for your patience.
Best wishes,
Liam
Customer Service Teams
Great Customer Service
It was nice to actually speak to a human. Jenny listened, understood what we were after and did everything that she could to assist us. We believe many companies are losing out on good customer service by turning everything to machines. Kennel Club please continue to have human contact. It’s so important.
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Darryl,
Thank you so much for your fantastic 5-star review ⭐️
We completely understand what you mean. Sometimes there's simply no substitute for being able to have a conversation with someone who listens, understands what you need and can work with you to find the right way forward.
It's wonderful to hear that Jenny provided exactly that experience and did everything she could to help. The personal, human side of customer service is something we really value, so your comments are particularly appreciated.
We'll make sure your lovely feedback is shared with Jenny, she'll be really pleased to read it.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing what matters to you.
Best wishes,
Liam
Customer Service Teams
Michelle our call handler was…
Michelle our call handler was excellent, great at her job, very compassionate and I left the conversation with all the information I needed. The call wasn't rushed and made a very stressful time manageable.
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mick,
Thank you so much for your wonderful 5-star review ⭐️
Your comments about Michelle are lovely to read. We know that contacting us can sometimes come at an already stressful or worrying time, so having someone who listens, doesn't rush the conversation and makes sure you have all the information you need can make a real difference.
It's fantastic to hear that Michelle's compassion and support helped make the situation feel more manageable for you. We'll make sure your kind words are shared with her, they'll mean a great deal.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to recognise Michelle's service.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
Short, sweet and very much appreciated! We're really pleased you received such fab service from our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to let us know.
Best wishes,
Liam
Customer Service Teams
Insurance question
The person I spoke to was extremely helpful and knowledgeable very satisfied with the information I received
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Grace,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that our colleague was able to answer your insurance questions with the knowledge and helpful guidance you needed. Most importantly, we're pleased you came away from the conversation feeling satisfied and well informed.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Straightforward and quick/easy to setup online.
Straightforward and quick/easy to setup online. Good timely communications/confirmation. At ease knowing Blossom is covered for life with a well established insurer.
6 June 2026
Reply from Royal Kennel Club Pet Insurance
Hi Richard,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that getting Blossom's cover set up online was quick and straightforward, and that the communications along the way kept you informed and reassured.
Most importantly, we're pleased that having lifetime cover in place has given you peace of mind knowing Blossom is protected. We hope her policy provides that reassurance for many happy years to come.
Thank you for choosing Royal Kennel Club Pet Insurance to look after Blossom.
Best wishes,
Liam
Customer Service Teams
It was great to speak to an actual…
It was great to speak to an actual person from customer service this morning. Shane answered my questions about a claim clearly and fully. 1st time I have had to call and would not hesitate if needed to contact them again
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Sheena,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that your first time contacting us was such a positive experience. Being able to speak to someone directly can be particularly reassuring when you have questions about a claim, and we're pleased Shane took the time to answer everything clearly and fully.
Knowing that you'd feel comfortable contacting us again whenever you need help is a fantastic compliment. We'll make sure your lovely feedback is shared with Shane.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Great customer service
Great customer service. Highly polite and courteous.
So helpful and sympathetic
So helpful and sympathetic. Fully explained everything. Excellent customer service
20 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Vanessa,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you felt supported and that everything was explained clearly. We know that sometimes the circumstances behind a call can be difficult, so providing not only the information you need but also genuine understanding and compassion is incredibly important to us.
Thank you for recognising the service you received and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased that the polite and courteous service you received made such a positive impression. Providing a friendly and respectful experience whenever you contact us is incredibly important to our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for your lovely feedback.
Best wishes,
Liam
Customer Service Teams
Excellent service.
Shane was excellent. He answered all our questions, very reassuring. Went the extra mile, and rung us back when he said he would. Brilliant!
6 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your brilliant 5-star review ⭐️
What fantastic feedback for Shane. It's great to hear that he answered all of your questions, provided the reassurance you needed and went that extra mile to help.
We're particularly pleased that Shane followed through on his promise to call you back. Doing what we say we'll do is such an important part of providing a service our customers can rely on.
We'll make sure Shane sees your lovely comments, he'll be really pleased to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Fabulous service
My conversation with Michelle was comprehensive, professional, informative and comforting. Thank you so much Michelle
5 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi David,
Thank you so much for your wonderful 5-star review ⭐️
What lovely feedback for Michelle. It's great to hear that she was able to provide such a comprehensive and informative service while also making the conversation feel reassuring and comfortable. That combination of knowledge, professionalism and genuine care is exactly the experience we want our customers to have.
We'll make sure your kind words are shared with Michelle, she'll be really pleased to know how much you appreciated her support.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave us a review.
We completely understand that it's still early days and you haven't had the opportunity to experience everything your policy has to offer yet.
We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us. Hopefully, as you get to know Royal Kennel Club Pet Insurance a little better, we'll have the opportunity to turn those 3 stars into 5! ⭐️
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent service
Excellent service - efficient, personal and professional. Highly recommend.
Perhaps a little more expensive than some others but excellent range of policies that do cover genuine claims quickly and with compassion
5 June 2026
Reply from Royal Kennel Club Pet Insurance
Hi Kirstie,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate such thoughtful feedback. It's fantastic to hear that you've found our service efficient, personal and professional, and that the range of cover available has given you confidence in choosing Royal Kennel Club Pet Insurance.
We also appreciate your comments around price. We know that value isn't simply about the premium, so it means a great deal to hear that the breadth of cover, alongside your experience of our claims service and the compassion shown by our team, has made Royal Kennel Club Pet Insurance the right choice for you.
Thank you for recommending Royal Kennel Club Pet Insurance and for placing your trust in us.
Best wishes,
Liam
Customer Service Teams
Quick and helpful support
I called to update my dog's insurance policy and spoke with Shane. He was very helpful, understood exactly what I needed, and sorted everything out straight away. Excellent customer service and a great experience. Thank you!
4 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Jacqueline,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane quickly understood what you needed and was able to get everything updated for you straight away. Making changes to your policy should feel simple and hassle-free, so we're pleased that was exactly the experience you had.
We'll make sure your lovely feedback reaches Shane, he'll really appreciate knowing that his service made such a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
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