Very impressed with London Camera Exchange in Gloucester. Served by Derek (a self confessed camera geek) he was so incredibly knowledgable and patient as I am just starting out. He explained things... See more
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See what reviewers are saying
I was helped today by Izzy, Simon and Derek and they were all wonderful! I had some very specific requests from my manager of camera and equipment I needed to get and they did everything they could to... See more
The used camera had an intermittent fault and had to be returned, which was an easy process. The staff at the Gloucester branch could not have been more helpful and understanding in dealing with this... See more
I went in to the Gloucester Ice and was warmly asked what was I interested in. Their assistant sorted my two camera problems and clearly explained some of the features I'd missed! When I mentioned m... See more
Company details
- #2 of 40 best companies in Camera shop
- #2 of 13 best companies in Binoculars shop
- #4 of 41 best companies in Photography shop
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
12 Southgate Street, GL1 2DH, Gloucester, Gloucestershire, United Kingdom
- 01452304513
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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No hassles and speedy delivery.
Excellent service Nigel and Chris in…
Excellent service Nigel and Chris in Gloucester shop thank you
Fantastic camera and great help via…
Fantastic camera and great help via email from Colchester store .
Bad attitude in store.
Very speedy delivery. However, the attitude of the sales person I encountered when returning the camera bag to the Gloucester store was appalling.
I was disappointed with the bag I had ordered. After having carefully studied the description and watched a video about the product, I thought it was what I wanted. It was however, too small for my kit. I related this to the sales person, who then tried to tell me I was wrong and that it was big enough for my needs. I insisted it wasn't, so then they quite forcefully tried to sell me another, more expensive bag. I was not happy with this but they continued. I asked if they had a different sort of bag and was sharply told they did not. I also asked for another item, which they didn't have and did not offer to get for me.
I was eventually given a refund but found the whole encounter to be unpleasant and draining. They have lost this customer.

Reply from London Camera Exchange - Gloucester
Superb attention paid to my…
Superb attention paid to my requests.went to no end to help me with my purchase
Easy to order as was able to get advice…
Easy to order as was able to get advice by phone before on line ordering.
Delivered on time.
Easy transaction next day delivery
Easy transaction next day delivery, well updated with information on where and when to expect the delivery. Great price, and very well packaged.
Excellent service
Excellent service. Quick response to item enquiry and fast delivery. Rated as used item but hard to tell difference from new as all original packaging etc.
The lens was rapidly sent out
The lens was rapidly sent out, came within a couple of days. As usual from LCE everything was as described and no disappointing issues.
Great price and service.
Great service and communication. A very good price and speedy delivery.
Good service and great advice
As always - good service and great advice to ensure I got the deal I wanted with the minimum of fuss.
Hassle free and straight forward
Hassle free and straight forward. Place order and item delivered the next day.
Staff were awesome at Glos
Staff were awesome at Glos, they went way beond to help me with my purchases.
Good price good quality
I was looking for an entry level DSLR…
I was looking for an entry level DSLR secondhand camera for my daughter which was available at your Gloucester branch. I spoke with Nigel who was very helpful, he facilitated the payment & arranged for the camera to be shipped the Reading Branch for click & collect the following day for me to collect. I got a call from Mark in Reading when the camera arrived.
The camera seemed a fair price & the service was excellent, so I would recommend LCE.
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