Very impressed with London Camera Exchange in Gloucester. Served by Derek (a self confessed camera geek) he was so incredibly knowledgable and patient as I am just starting out. He explained things... See more
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I was helped today by Izzy, Simon and Derek and they were all wonderful! I had some very specific requests from my manager of camera and equipment I needed to get and they did everything they could to... See more
The used camera had an intermittent fault and had to be returned, which was an easy process. The staff at the Gloucester branch could not have been more helpful and understanding in dealing with this... See more
I went in to the Gloucester Ice and was warmly asked what was I interested in. Their assistant sorted my two camera problems and clearly explained some of the features I'd missed! When I mentioned m... See more
Company details
- #2 of 40 best companies in Camera shop
- #2 of 13 best companies in Binoculars shop
- #4 of 41 best companies in Photography shop
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
12 Southgate Street, GL1 2DH, Gloucester, Gloucestershire, United Kingdom
- 01452304513
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Positive experience
Positive experience. The camera was as described and works as intended, decent delivery speed and well packaged.
Quick, efficient and straightforward from start to finish
I went to order a camera strap directly from Peak Design. After ten days of radio silence on a delivery date, I was told it was actually out of stock and it may be months for it to be delivered. I cancelled that order and placed one for the same camera strap sold by London Camera Exchange. I had delivery tracking information very quickly after and the parcel was delivered the next day; quick, efficient and straightforward service from start to finish. Would definitely use them again for any future camera related purchases.
Positive experiences with London Camera Exchange
I have had two very positive experiences with LCE recently. The first involved purchasing a Canon mirrorless camera and the second a Leica camera. My first port of call for both was the Gloucester branch. They put my name on the waiting list for the Canon, and it duly came in some weeks later.
When I contacted them a month later about the Leica they advised I contacted the Bristol branch as there were none in stock in Gloucester. That went well too, and the Leica specialist who assisted with the purchase was very helpful.
So, I have had two very successful experiences with Gloucester LCE who even put me in touch with the Bristol branch for the Leica rather than persuading me to wait while it was transferred to them.
My thanks to both branches.
Item arrived quickly and in pristine…
Item arrived quickly and in pristine condition. Online process was easy and efficient.
Great experience
Item in stock, solid communication, reasonable delivery cost and arrived when promised. Will certainly use again.
Communication was great
The whole process was smooth with the item arriving the day it was promised!
I often go to LCE for my camera gear
I often go to LCE for my camera gear, its efficient, and fast. You get what you pay for, but these people know what they are doing and do it with a smile. :)
good overall company
My buying experience was good, the products were reasonable prices and the delivery quick, BUT I didn't like the email you a link option. I found this slow for one particular item which unfortunately the link was that late I bought elsewhere..
Equipment exchange
I visited the Gloucester branch yesterday where I was greeted by Nigel &Chris to trade in my photographic equipment I found them both very helpful considering my camera and binocular requirements had a very good deal they were not pushy at all which I like I took my time was not rushed and came away 1 happy chap would not hesitate to recommend visiting if you have equipment you want to trade in 10/10
A1 for complete service.
They were very knowledgeable about the products they were selling and nothing was a problem even to set up a scope and tripod for me to try out.
(Chris) listened to any questions I asked and answered them all.
I ordered my new scope over the phone and once again (Chris) made the whole transaction very easy Thankyou.
Nigel at Gloucester LCE was good to…
Nigel at Gloucester LCE was good to deal with An understanding gentleman who made life easy for me Very quick responses Thank you
Competitively priced and super fast…
Competitively priced and super fast delivery, well, would have been if DHL had to tried harder to find the address first time.
Simple and easy for an older person…
Simple and easy for an older person like me and a good old fashioned reliable shop you can trust
Perfect camera company
I’ve made 2 purchases from LCE within the last week, my 1st experience using this company and all I can say is, they’re outstanding! I’ve never dealt with a company with such fab customer services and an eagerness to help the customer.
My 1st order was from the Gloucester shop, which was confirmed, shipped and received very quickly, unfortunately at no fault to LCE the lens arrived with some damage, upon contacting the shop, Joe? Immediately rectified this by sourcing an identical lens from another location and getting it to me within 2 days at no cost. Was such a refreshing experience, Give Joe a raise!
Second purchase was from the Nottingham shop, ordered, shipped and received the following day with no issue, smooth and easy transaction.
Will 100% be buying from LCE again when the need arises.
Good quality service
Item was exactly as described and was dispatched promptly. Good service
great service and good price with…
great service and good price with products in stock.
Always providing great service
Always providing great service, great products at great prices shipped quickly, perfect.
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