I bought a used Canon 16-35 f2.8l. Very well packed, as when it arrived the box was significantly damaged but the lens was fine. The price was extremely competative and delivery was the next day. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m always cautious about buying a used item, but the lens from LCE Manchester was exactly as described and with all original packaging. It would be nice if LCE offered a 12 month warranty like the tw... See more
The staff inside of the store were amazing. Helped me choose out whether to upgrade my lens or my camera body and explained why I should explain my lens first. They kept the product to the side for me... See more
Good fast response to questions, honest clear answers, have been using LCE for years now and find them to be great value as well as great products The lens I bought matches the condition advertis... See more
Company details
- #3 of 36 best companies in Camera shop
- #3 of 14 best companies in Binoculars shop
- #6 of 40 best companies in Photography shop
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
United Kingdom
- sales@lcegroup.co.uk
- www.lcegroup.co.uk
4.9
Excellent
10K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very pleased with the service…
I was very pleased with the service apart from the lack of urgency in getting my lens to me. My trade in items were appraised by lunchtime, but I had to ring to have the link sent to me so I could complete the purchase, thereby missing that day's dispatch time. With the weekend in between that meant I had to wait till Tuesday, otherwise it would have been 5 stars.
30 March 2026
Good Price for binoculars
Good Price for binoculars. Easy to use website and ordering. Despatched promptly.
23 March 2026
Exceptional service with a smile
I have always used LCE Colchester - and today was no exception to the service I thought I’d get while I was there
Received all information I needed to confidently buy a new camera -
The staff are brilliant 🤩
Will never go anywhere else - even though I don’t even live in Colchester now
4 April 2026
Unprompted review
This time, not 100%
I have bought from LCE on several occasions, but was slightly disappointed on this occasion. Purchased online, over the weekend, with 24 hours delivery. It arrived on the Wednesday. I sent a note on the Tuesday @15:18 (during working hours) and got a reply on the Wednesday, believe it was the Hereford Branch that fulfilled the order, to say it missed the local connection…what ever that is.
30 March 2026
really fast delivery and high quality…
really fast delivery and high quality camera for a reasonable price thank you
30 March 2026
The camera was nearly as described with…
The camera was nearly as described with the small scuffs but the main dial wheel does not work. And delivery was not the best as kept getting delayed by the courier and got it 2 days later than stated
3 April 2026
Reply from London Camera Exchange
Dear Mr Higgins
Thank you for taking the time to leave a review. We understand that the team from our Worcester store is assisting you with the technical issue with your camera.
We apologise for the delay in receiving the camera; we have investigated this and there was an issue with the courier.
We’re sorry for the inconvenience caused and want to reassure you that we are working to resolve this as quickly as possible.
Kind Regards
Your LCE Team
First Class
Because staff are very friendly and helpful and give great advice when asked
30 March 2026
Really good company to deal with.
19 January 2026
Have delt with London camera exchange…
Have delt with London camera exchange before and their service is excellent,next day delivery on my purchases and was given a good exchange price on a trade in which was in the Taunton shop but the Winchester shop also excellent service and communication.
30 March 2026
Purchased a Nikon Z 6 111
the price was ok and the product was in stock . it arrived very quickly and very well packed .
27 March 2026
Very responsive and helpful at all…
Very responsive and helpful at all times - great shop (as with all LCE branches) and engaged, expert and enthusiastic staff. Rapid and personal email/phone contact making the issues with the courier easier to deal with. Excellent lens, too!
28 March 2026
Purchased a used Hahnel speedlight and…
Purchased a used Hahnel speedlight and trigger.
Described as very good, the items did not disappoint, and after getting familiar with the settings, it performed as expected. All functions on and off camera operating satisfactorly.
Delivery by DPD arrived next day.
31 March 2026
Unprompted review
Inadvertently left my card reader in…
Inadvertently left my card reader in Europe and Adrian at the Reading branch assisted in allowing me to use the in store reader to upload to my computer. Adrian and all the staff were welcoming, helpful and gave advice. Perfect salesmen!
16 March 2026
Unprompted review
LCE were and have always been very…
LCE were and have always been very competitive on price, accurate description and very fast on delivery. Great customer service and in my opinion set the standards.
I have used them many times and would highly recommend them.
27 March 2026
Excellent service!
Had what I wanted in stock and it was delivered next day. Excellent service thanks!
27 March 2026
The quality was very good
The quality was very good. Service was very good. Delivery was fast, i got it next day. I am very much satisfied with my purchase. Will be buying again soon.
26 March 2026
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