London Camera Exchange Reviews 9,950

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items, even used ones, arrive exactly as described or even better. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged. The staff are also commended for their helpfulness, knowledge, and professional approach, contributing to a positive overall service experience. However, some customers also noted minor issues. A few people mentioned that while products were mostly as described, there were occasional small discrepancies like minor marks or a non-functional dial. Additionally, some reviewers experienced delays with delivery, attributing them to the courier rather than the company itself.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the excellent condition of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledgeable and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with products being in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a used Canon 16-35 f2.8l. Very well packed, as when it arrived the box was significantly damaged but the lens was fine. The price was extremely competative and delivery was the next day. The... See more

Rated 5 out of 5 stars

I’m always cautious about buying a used item, but the lens from LCE Manchester was exactly as described and with all original packaging. It would be nice if LCE offered a 12 month warranty like the tw... See more

Rated 5 out of 5 stars

The staff inside of the store were amazing. Helped me choose out whether to upgrade my lens or my camera body and explained why I should explain my lens first. They kept the product to the side for me... See more

Rated 5 out of 5 stars

Good fast response to questions, honest clear answers, have been using LCE for years now and find them to be great value as well as great products The lens I bought matches the condition advertis... See more


Company details

  1. #3 of 36 best companies in Camera shop
  2. #3 of 14 best companies in Binoculars shop
  3. #6 of 40 best companies in Photography shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info


4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Replied to 95% of negative reviews

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Rated 5 out of 5 stars

My go to from now on!

I've dealt with LCE three times recently. Once to buy a used lens and twice to trade in. On every occasion the service has been top drawer. Great communication from friendly and efficient people. The lens I bought could have been brand new, it was in mint condition and when I traded in my own lenses, I was offered a very fair price. I simply cannot fault them and I will happily use them every time. Highly recommended!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several things from…

I have bought several things from londonCamera Exchange and always find their Service to be very very good. All the staff seem to know what they’re doing and the delivery time is absolutely brilliant and always first class packaging.

7 April 2026
Unprompted review
Rated 3 out of 5 stars

Actual ordering of equipment fast and…

Actual ordering of equipment fast and efficient as always however seems to have some delays with actual delivery and not getting much info as to what is happening, appreciate this is probably more to do with delivery company and Easter break than LCE.

4 April 2026
Rated 5 out of 5 stars

Shall i buy used? …

This was my first time using the camera exchange, i purchased a used lens from the website which im always wary of. The lens was in perfect condition as described and dispatched next day. Came well packaged and very pleased with service and process.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

LCE is my favourite camera company

I’ve used London Camera Exchange a few times, and each time the staff is super helpful and patient. The responses are always quick and informative. I will always come back to use LCE, and I look forward to using them for my next purchase.

26 March 2026
Rated 5 out of 5 stars

Purchase of prepared Nikon FX 70-200mm f2.8 lens

I recently purchased a preowned Nikon FX 70-200 f2.8E FL ED lens from LCE in Gloucester to replace an older version that had developed a fault with autofocus. The replacement lens was shipped down from the LCE Newcastle branch overnight and when tested out on my D810 was in excellent condition and sold to me at a very fair price. I did also consider the possibility of upgrading to a used Z8 & Z 70-200 f2.8 lens and the service and guidance provided by store manager, Derek, plus Chris was great. I’m sticking with my trusted D810 and F lens collection for now but I’m sure I’ll be popping back to see the LCE Gloucester team in the future to reconsider my upgrade options. Thank you!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Expert knowledge, extremely helpful

Lauren was extremely helpful when choosing the right camera for our needs. We tried two different models and are delighted with our choice. The part exchange deal on our old camera was exceptional leaving us with little extra to pay.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price , cept in contact through shipping, and i did like the idea very much of the delivery pin , that way it couldn't get lost

2 April 2026
Rated 5 out of 5 stars

Second time I've used LCE

Second time I've used LCE, once to sell a lens and this time to buy a camera. Both times the service has been perfect, cannot find fault at all. I will use them again without hesitation, for buying and selling.

2 April 2026
Rated 5 out of 5 stars

Excellent service

The camera I purchased was excellent and was ‘as new’ as described. The delivery was very prompt as well. I am very happy with the item and the service I received from LCE. Well done and thank you.

23 March 2026

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