Terrible customer service, avoiding EU consumer laws. Bought shorts that broke after only 2 weeks. Customer care refused to even open a warranty claim, claiming it’s "normal wear". 2 weeks of use is n... See more
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See what reviewers are saying
I bought an item from them, by mistake I ordered the wrong size, the order arrived very quickly, I made a return request, it was approved, the money was refunded 30 days after receiving the product in... See more
I ordered a wallet and it is not the same color as the one in the picture and the logo has a scratch but overall looks pretty good Edit : that scratch was a sort of glue and the colour is the same.... See more
Utilizzato spesso con il click and collect per prellevare i prodotti presso il loro punto vendita di via Carnevali a Milano, dove il personale e molto disponibile e corstese. Ottima esperienza prezz... See more
Company details
Written by the company
Nati nel 1993, dall'azienda di produzione di famiglia, con il primo negozio di Milano, in via Carnevali, oggi Le SAC si propone come punto di riferimento per lo shopping di valigeria, pelletteria e accessori, per tutti gli utenti di Milano e provincia, gli utenti convenzionati in tutta Italia e gli utenti on-line in tutto il mondo! Outlet delle marche più accattivanti di oggi, ma anche produzione propria, con gli articoli di pelletteria omonimi. In ogni caso “i prezzi migliori di Milano” come dicono i nostri clienti, abbinati ad un grande assortimento di prodotti, in ogni nostro settore, e una professionalità che ormai oggi è difficile trovare.
Contact info
Via Benigno Crespi 57, 20159, Milano, Italy
- www.lesacoutlet.it
4.3
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Disappointing and frustrating.
Disappointing and frustrating.
I paid nearly £800 for Brics suitcases and was really happy with the order. But I was then contacted and told that delivery was at least 30 days and a customs tax would be applied. They didn’t know how much this would be. I was asked if I wanted to continue with the purchase and I declined. I was promised a refund within 7 days and weeks later, I’m still waiting and chasing. A refund has apparently been applied to a PayPal account, however, I do not have one and used Amex. Now I’m not even getting a response to emails and will have to escalate to Trading Standards and American Express.
11 May 2025
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
We are sorry for the inconvenience caused.
Please note that the shipping times for each country are published on our website, and unfortunately, for the UK, the delivery time is 30 working days.
Regarding customs fees, we are unable to provide an exact amount as they depend on many variables. As explained by our customer service team, if you would like more information, you can directly contact DHL to inquire.
We have already informed you several times that, as promised, the refund has been correctly processed, and we have sent you proof of this via email. If you have not yet received it, we kindly suggest that you contact your bank for further details.
We have responded to all your emails and provided all the necessary information.
We remain at your disposal for any further assistance.
Best regards LeSAC outlet
THE BEST PROTECTION from blackberries
I ordered my gloves as soon as they were back in stock and received them within 5 days. I couldn’t wait to try my new gloves out. I have what is a NEVER ENDING problem with blackberries. Sometimes they are at times the thickness of a 10cent piece. These thorn proof gloves ARE AMAZING!! I am SO GLAD I made the purchase and will no longer have scars on my hands or arms🎉
2 May 2025
Unprompted review
!! Attention !! Defect products and no refund of high return shipping costs to Italy!!
!! ATTENTION !! leSac Outlet sends defective products and finally they do not refund shipping return costs. I had to return the defect product from Germany to Milan, Italy, which cost me 16,50€. The return process was not only complicated and time consuming, in the end leSac said they will not refund the shipping costs because I was not using GLS as currier. But leSac informed me in written form before that the customer may chooe the currier, so I chose DHL. Attached is the evidence for that. LeSac people do not know their own process. LeSac is only available by email. If you send an email to clienti@le-sac it it is like talking to a wall. They do not understand the simple thing that their automated return process informs the client to choose any currier. So in the end you get a defective product, you spend time and effort to return it and you have a loss of minimum 16,50€ for the smallest parcel to return it to Italy. I would never by at leSac again and would not recommend this shop to anyone."
Again, what I received was an email saying "client shall choose any currier". Obviously leSac did a mistake, or they do not know that they share contradictory information.
So again !! ATTENTION !! when leSac makes a mistake they do not admit that, they make the client responsible and pay for it.
19 March 2025
Unprompted review
Reply from Le SAC Outlet
Dear Matt,
thank you for sharing your opinion.
We are sorry for the inconvenience with your order and that is why we promptly took action to book a return with GLS, a return that was booked and paid for by us but was not finalized as you returned the goods yourself.
We value clarity and transparency to avoid misunderstandings.
As stated within the return policy which you can find here:
https://www.lesacoutlet.de/wichtige-informationen/diritto_recesso.php
Returns made for withdrawal can be returned, at the customer's expense, within 30 days. For incorrect/defective products, an online return request must be submitted. Your request will be reviewed before the return is processed. Your return request was reviewed and customer service colleagues sent you a dedicated email with the procedure to follow and initiated a return procedure, at our expense, by dedicated courier.
We are sorry that you have mistakenly sent the return at your own expense, however expenses incurred on your own to return the shipment cannot therefore be processed.
Our customer care remains available for any other question or doubt.
Regards,
LeSAC
Misleading description
Misleading description, return cost for a very small suitcase 20 euros. Had to keep an unwanted product
21 March 2025
Unprompted review
Reply from Le SAC Outlet
Dear Thomas,
thank you for sharing your experience.
We are sorry you disagree with our return policy, we do our best to make it as clear as possible for new customers and that is why we have created the special section for foreign returns:
https://www.lesacoutlet.co.uk/returns/resi.php
At present, foreign returns by reason of withdrawal are the responsibility of the customer, who has the option of choosing which courier company to ship with.
Please refer to the link for any doubts and in case of difficulties our customer service remains at your complete disposal.
Sincerely,
LeSAC
I definitly discourage everyone from…
I definitly discourage everyone from buying articles from this outlet. I ordered a pair of Timbaland boots and the leather started to peel off after two months of wearing (occasionally, not daily). They refused giving money back trying to convince me the shoes were rubbed. They were not.
11 March 2025
Unprompted review
Reply from Le SAC Outlet
Dear customer,
We are sorry to hear about your dissatisfaction. After carefully evaluating the photos you provided, we have determined that the issue is due to wear and tear, even if accidental. Unfortunately, such damages are not covered under warranty.
We always strive to offer quality products and fair assessments of any reported issues. If you need further clarification, our customer service team is available to assist you.
Best regards,
LeSAC
I bought two school bags and was…
I bought two school bags and was satisfied with the purchase, the items are the same as prescribed, thanks
20 February 2025
Unprompted review
I placed an order on 7 Feb 2025 and my item still hasn't been shipped yet
I placed an order on 7 Feb 2025 and my item still hasn't been shipped. I tried to send an email to their client support but it only bounced back. Can someone please have a look. The order number: 1526600
Update:
Their customer service support is very responsive and provided all the details that I needed to know after I raised the issue about my item. I finally received the package albeit the delay with the shipping. Will definitely purchase again from their e-commerce store. Thank you.
17 February 2025
Unprompted review
Reply from Le SAC Outlet
Dear Adrian,
we thank you for your review.
We would like to inform you that your order has been correctly entrusted to the courier and that by tomorrow you will be able to see the tracking credentials within your LeSAC profile.
We see that you wrote us an email to which we responded to you yesterday, informing you that due to an ongoing inventory, all orders would be delayed by 5/6 business days. We took care to alert all users of this delay with banners on our site.
However, we confirm that your order has gone out and you will receive it soon, and we trust that you will enjoy the items and that your opinion will be improved.
We wish you a wonderful day.
LeSAC
Worst customer service ever
Worst customer service ever, they take the money and won’t ship the items for weeks, additionally the refuse the cancel the order and initiate refund. I will open dispute via PayPal.
23 December 2024
Unprompted review
Reply from Le SAC Outlet
Dear Customer,
we are sorry for your negative experience. However, a review written in these terms is not very constructive for us, as it does not provide any useful information to understand the specific situation. We have no way of knowing if the order you are referring to was actually placed on our website, nor any details about it.
We would like to inform you that, as widely stated via email and on our website, during the holiday season we experienced delays in processing orders due to the high volume of requests. Nevertheless, our logistics team worked diligently to recover from the delays and ship orders as quickly as possible.
Regarding the cancellation of your order, if it was not possible to proceed, this is because the order was already in an advanced processing or shipping phase. Our customer service team always strives to accommodate customer requests, but the responses they can provide depend on the information received from the relevant department.
We encourage you, in case of further issues, to contact our customer service team, who are available to provide assistance and resolve any problems.
Thank you for your feedback, which we will take into account to improve our processes.
Best regards,
LeSAC
You not gona receive your item
Do not buy from them because they wont send your item and you gona be waiting for weeks and all of there reviews are fake and do not trust them or buy anything from them evil copany
7 November 2024
Unprompted review
Reply from Le SAC Outlet
Dear customer, we are sorry to receive this review from you, especially because from the little information provided, we cannot trace your order back to be able to give you an accurate answer. therefore, we invite you to contact our customer service department at the email: clienti@le-sac.it that make the appropriate checks and give you a more accurate feedback
Best regards
Le Sac Outlet
Order was delivered well and ontime.
15 October 2024
Reply from Le SAC Outlet
Dear customer, we are sorry for the inconvenience you had with the delivery of your order. As explained by our customer service, the delay in delivery is to be attributed to the courier company that due to an overflow of goods has accumulated delays that led to deliver your order with 3 days delay compared to the timeline indicated on the website. We trust that what happened remains an isolated case and we hope that you can continue to purchase from our site again.
Best regards
Le sac Outlet
Great products and customer experience
I bought a medium size trolley and I was impressed by their service! Great price on quality branded items, easy and fast checkout process and a well-thought customer experience overall, with emails informing on the order progress and efficient delivery. I will definitely buy again from LeSac Outlet. Grazie mille!
24 September 2024
Wrong information on website, lack of accountability.
Wrong information on website.
Then not refusing to accept fault or be accoutable, although the mistake is very clear.
Got stuck with the wrong item.
4 September 2024
Reply from Le SAC Outlet
Dearest customer
We are sorry that you were not satisfied with the last purchase you made on our site.
Upon verification we see that customer service has asked you several times for photos of the item with the tape measure next to it in order to verify the dimensions you report to us are wrong, but you have always refused.
We also proposed you to open the return request so we can verify the measurements but you refused this option as well.
Having said that we are repeating the same things repeatedly, I invite you to open the return request on the site, if the measurements sent are really wrong as you indicate we will proceed with the free return and we apologize for the inconvenience, the measurements we publish on the site are those that are provided to us directly by the brand.
We remain available for any other clarification by writing to the email clienti@le-sac.it
best regards LEsacOUTLET
Good experience and great products
Everything was OK.
The product arrived on time and the service was good.
The prices are great.
8 May 2024
Merce arrivata in tempi super rapidi e…
Merce arrivata in tempi super rapidi e prezzi super competitivi
5 July 2024
Tutto Bene!
5 July 2024
This company is a scam
ineffective after-sales service, does not apply supplier guarantees and the law
17 February 2024
Unprompted review
Reply from Le SAC Outlet
Dear customer, we are sorry that after-sales assistance was not satisfactory. Unfortunately, without an order number we cannot trace your file. In any case, our customer service always tries, as far as possible, to satisfy the needs and requests of customers, obviously respecting existing policies. We are sorry that in your case, the responses received did not meet your expectations. If you wish, you can always contact our customer service at the email: clienti@le-sac.it in order to receive further explanations
Best regards
Le Sac Outlet
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