I received an unsolicited e-mail from lilypick which they found on an old genealogy site. My Eset anti-virus came up with a red warning screen as soon as I clicked the link. I did not proceed as there... See more
Lilypick
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See what reviewers are saying
Total scam, ordered the teeth whitening toothpaste... have waited over 9 weeks, no item, no response to emails. Have now taken up a resolution through paypal. Avoid at all costs unless you have mone... See more
Company replied
I ordered Teeth whitener from a Facebook ad and later read these reviews. Instantly I regretted and raised a dispute with PayPal believing it was a scam. I contacted Customer Service and received no r... See more
I've purchased "ONE GLIDE SCRATCH REMOVER" but decided to send it back and ask for a refund according to their 30 day return. I haven't received a reply yet despite multiple emails and after r... See more
People also looked at
I ordered Teeth whitener from a…
I ordered Teeth whitener from a Facebook ad and later read these reviews. Instantly I regretted and raised a dispute with PayPal believing it was a scam. I contacted Customer Service and received no response. I have today however, received the product and must say it works well. I was quite impressed... Escalation has since been cancelled, however customer service does need improving! I would be hesitant to order again just in case I have been a ‘lucky one’.
15 August 2020
Unprompted review
I saw an advert for the Intensive Stain…
I saw an advert for the Intensive Stain Removal Whitening Toothpaste & ordered it a month ago, nothing delivered a month later & no update or reply to emails. I suspect it is a fraud & intend to forward my case to the fraud department.
10 August 2020
Unprompted review
Reply from Lilypick
We looked into your order and it shows it was delivered a week ago. Please email us if there is any issues.
0 rating for this company!
If there were a 0 rating, that is what I would give this company. They are scammers and either don’t send the product or in my case, sent part. They don’t give you updates then when you email them, they send automated emails telling you to wait another 14 days after you’ve waited 2 months. I emailed them three times and received the automated email twice, then silence. My advice is do not order from this company. They are dishonest and horrible. Thankfully, I used PayPal and escalated the claim. Waiting for a refund.
Update: you will see where they have replied to my post that they had a “logistics” problem and sent a full refund. That is laughable and the did not send a full refund. PayPal had to get involved and gave me a partial refund. I still stand by my review of this terrible company.
8 August 2020
Unprompted review
Reply from Lilypick
Sorry for the inconvenience. There was a logistics issue with this order and we have applied a full refund to your account.
I have left countless emails about my…
I have left countless emails about my order, i got only one response to wait for 14 days and then if i did not get anything, then i should inform them. i have sent 4 emails, i even want a refund at this stage, since i checked my order and it showed EXPIRED, yet no delivery done.
Following the reviews ive read, i regret ordering anything from you.
I WANT A REFUND!!
8 August 2020
Unprompted review
Reply from Lilypick
Sorry for the inconvenience. There was a logistics issue with this order and we have applied a full refund to your account.
Do not buy from them
Do not buy from them. The product I ordered did not arrive and they will not give a refund. They have gone quiet and not responding to me.
6 August 2020
Unprompted review
Reply from Lilypick
We looked into your order and it shows it was delivered a week ago. Please email us if there is any issues.
PLEASE DO NOT BUY ANYTHING FROM THESE…
PLEASE DO NOT BUY ANYTHING FROM THESE SCAMMERS IN CHINA!!!! I bought electronic hip trainer that I finally received after 4 weeks and it doesn’t work!! I tried contacting them on fb& email and they blocked me. I’m pissed off at myself, because several people advised me NOT TO PATRONIZE THEM AND I DIDN’T LISTEN!!! I will be contacting the Better Business Bureaus and hopefully they can stop these scammers from targeting US citizens. Does anybody know who to contact or how to retrieve my money back!!!! I’m gonna make sure I post this on Facebook, Instagram, and the news!
5 August 2020
Unprompted review
Reply from Lilypick
Hi, we apologize for the inconvenience. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Waste money,im order windershield…
Waste money,im order windershield repair and scrach remover ,nothing work,waste my money.
4 August 2020
Unprompted review
Faulty item, totally ignoring me
I ordered the electronic hip muscle trainer. Which came but is faulty. I want to return the item for a refund but unfortunately I'm being ignored. Looking like I will have to go through Paypal. I will never order from these guys again.
4 August 2020
Unprompted review
Reply from Lilypick
Hi FB, we apologize for the inconvenience. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Damages car bodywork
Unlike many other reviewers, I did receive the car scratch remover I ordered. Tried it on a small scratch and it has damaged the paintwork, the effect is like rubbing sandpaper over the scratch. Please do not buy this rubbish.
2 August 2020
Unprompted review
Reply from Lilypick
Hi Jon, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
The people are SICK they're taking your…
The people are SICK they're taking your money and not sending products don't order
30 July 2020
Unprompted review
Reply from Lilypick
Hi Nikki, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Do not order!
Wish I had read the reviews first. Order over two months ago and nothing. Trying to use customer service but they have stopped responding. Will open a dispute with my bank instead.
22 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
0 stars
0 stars! Such scams! They use to go by hazlepick they changed their name! i never recived my order 5 minths ago and they took my money😠 i sent soooo many emails and nothing!
22 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
want to cancel
want to cancel
my order but nonresponse
my order number was sent and everything i would like a refund on order number
429645A
i've sent multiple emails and nothing
17 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
CANCEL MY ORDER
moments after buying a product from a facebook ad i regretted it. i read on the automated response from lilypick and on their website that i must email them within 24hrs if i wish to cancel or change the order.
I WANT TO CANCEL MY ORDER!
I have emailed countless times. They have taken the money but will not respond to my emails.
Do you research on this company before buying anything. not only did all the reviews of the products come back negative but their customer service is non existent.
17 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Such a SCAM. So dissatisfied
I placed an order back in Feb 2020 when they were known has Hazelpick. I’ve had l reply from them. Now l see they have changed names. Such a SCAM. Maybe the ACCC need to be involved so that we can all get our money back
16 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
If i could give 0 stars i would
If i could give 0 stars i would! Do not buy from this company! This is my 2nd review. After I received a reply to my first review i was told to email them with my order number and they will get back to me! I have sent multiple emails and these people do no reply! They gave the lamest excuse about international logistics and would have totally understood that if they would have sent an email to let me know that i was not going to get my order and gave a refund! But instead they reply to review on their company and still no reply to my numerous emails! This company is trash!
14 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
I ordered the skin tag removers in…
I ordered the skin tag removers in March 2020......we are now in July.......nothing!
I have contacted you several times......you keep giving me the run around.
You asked me for my name: Lou Ann Brown
You asked for my email: I gave you that info
I gave you the receipt number: 3312-0165-8238-4545
I gave you all of the info you asked for. I am having to do a lot of work to get what I paid for......you had no trouble taking my money.
Please send me what I have paid for. If you can’t, I will be taking it up with PayPal.
13 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
I ordered a skin brightning oil back on…
I ordered a skin brightning oil back on 17th May i recieved no e mail to confirm my order hense no order number but they took my money straight away. I ordered from hazelpick.com but now they have changed the name to lillypick.com. A SCAM AVOID AVOID AVOID!!!!
9 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Ordered a 2 in 1 Pressure Washer 2…
Ordered a 2 in 1 Pressure Washer 2 months ago and now they say they cant find my order. But I've screenshot them all the info and have heard nothing. This is so ridiculous! I want a REFUND now!
8 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Ordered from hazelpick back in April
Ordered from hazelpick back in April, now they are lilypick!! Never received items??! This is a scam! Will never order from Facebook ads ever again! Only amazon!!
5 July 2020
Unprompted review
Reply from Lilypick
Hi Carrie, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
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