I received an unsolicited e-mail from lilypick which they found on an old genealogy site. My Eset anti-virus came up with a red warning screen as soon as I clicked the link. I did not proceed as there... See more
Lilypick
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Total scam, ordered the teeth whitening toothpaste... have waited over 9 weeks, no item, no response to emails. Have now taken up a resolution through paypal. Avoid at all costs unless you have mone... See more
Company replied
I ordered Teeth whitener from a Facebook ad and later read these reviews. Instantly I regretted and raised a dispute with PayPal believing it was a scam. I contacted Customer Service and received no r... See more
I've purchased "ONE GLIDE SCRATCH REMOVER" but decided to send it back and ask for a refund according to their 30 day return. I haven't received a reply yet despite multiple emails and after r... See more
People also looked at
Hazelpick now known as Lilypick SHAM!
I can’t give zero stars so I’m stuck with one. Ordered the kitchen bubbles April 6 from Hazelpick. Shipping info shows item was returned to sender 5/18. I have emailed the company numerous times and have not received a response. This company is fake. I will continue to review email and escalate claims with PayPal.
EDIT:
Per their response to me, I emailed them the information they requested & no response & no refund! SHAM!!! STAY AWAY!
1 July 2020
Unprompted review
Reply from Lilypick
Hi Rebecca, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
Pressue Washer
Much like the other reviewers, I saw an ad on Facebook for a 2-1 pressure washer attachment and placed an order. I placed my order on May 9 and used Paypal for the payment. It has been 52 days since the order was placed and I have not received the item I ordered. At this point, I would like a refund. The tracking information provided is irrelevant as it has not been updated in over a month and still shows the item is being processed through a Facility SHENZHEN EMS, CHINA since May 26.
UPDATE: As of August 1, 2020 I still have not received the product I ordered nor a refund. I emailed lily pick as requested and still have not received and updated status on the shipment nor I have I received my product. I’m starting to think this company May be a scam just as the other reviewers have pointed out. I’m asking for a refund immediately. My order number is #386542A.
30 June 2020
Unprompted review
Reply from Lilypick
Hi Tiffany, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
I can’t give no stars so I’m stuck with…
I can’t give no stars so I’m stuck with one. Ordered April 2 from Hazelpicks. Disputed the charge with Paypal on May 26. PayPal has been less than helpful because shipping information was provided. Of course the shipping information has not changed since April 2. I have emailed the company numerous times and have not received a response. This company is fake. They do not respond to emails.When asked for a refund they provide some sort of shipping information that never changes. It was only $15, but at this point it has become the principal and I will continue to review email and escalate claims with PayPal.
27 June 2020
Unprompted review
Reply from Lilypick
Hi Paige,mwe apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
[Update] Product order in Jan still stuck in Wuha, China - claims in transit
After writing this review, I got a refund email. Moving up one star because they responded to this review which is appreciated, but what I said below about my frustrations still stand.
--------------------------------------------------------------
Ordered a head towel from this company back in January/February. After a month of it not arriving (cause I expected it to possibly be late given the current state of the world), I went to search the tracking information. It said it was in Wuhan, China (where the epidemic really started). It was clearly never going to get here. So I emailed the company to get a refund and no response. Today, it still says my towel is in transit and stuck in China... so frustrating. I understand not being able to deliver it due to everything, but at least respond to the emails you get about it!
26 June 2020
Unprompted review
Scam!
I ordered this oil in April and never received anything, nor did I ever receive an email back. These people are money pirates! Beware! 👀👏
26 June 2020
Unprompted review
Reply from Lilypick
Hi there, we apologize for the inconvenience. During the time you ordered, international logistics chains were severely affected, with international courier services and freight discontinued, transportation routes closed, and production facilities remaining in lockdown for months. Luckily, things have really improved now and we are seeing delivery times return back to normal. Please email us at support@lilypick.com with your Order # and we will be able to provide you a full refund.
Thanks!
I ordered a 2-in-1 power washer in May…
I ordered a 2-in-1 power washer in May and never received. I just have to chalk it up as a loss. Everyone beware of this site. I have send multiple emails and never received a response.
22 June 2020
Unprompted review
Reply from Lilypick
We looked into your tracking number on USPS and it shows as delivered. Can you please confirm?
The mascara product worked really well…
The mascara product worked really well on my lashes, which are on the thin side. I got more volume and length than with any other brand I’ve tried before. The more coats you put on the more dramatic the result is. My only complaint is that I can go through it pretty fast It also seems like once you’ve used the product for a couple weeks it takes a little more effort to achieve the same results. I’m not sure if it’s because there is less product or if this is something that happens with too much exposure to air but all in all I am satisfied and will continue to buy it.
22 June 2020
Unprompted review
Reply from Lilypick
Thanks for the review Susie. We are going to work to improve the Mascara product so you don't run into the same issue in your future. Thanks for bringing that to our attention.
Got the car scratch remover and it…
Got the car scratch remover and it works very well.
22 June 2020
Unprompted review
Reply from Lilypick
Glad to hear. Thanks for your review Ben!
BEWARE!
BEWARE!! This site is a scam! They were originally named Hazelpick and changed their name to Lilypick after scamming several people. Facebook gave me their ad back in April. Purchased two cleaning items and never recieved them. Later found out I was scammed.
19 June 2020
Unprompted review
Reply from Lilypick
Hi Kelly, we deeply apologize about your negative experience. I digged a little bit and we were unable to locate your order. For privacy reasons, can you email us at support@lilypick.com with your Order # and name and we will remedy your issue. Thanks! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.