Lindex Reviews 

I've been sent the incorrect item. Customer services won't offer a return, only an exchange. The item I actually ordered, is now out of stock.

Very poor.

Delivery took almost 2 weeks to arrive, but I will blame the lockdown for it (i guess).
Quality is really poor! The colour of the baby clothes look a little faded. But worst is that one of the baby pajamas has a little hole on the back. Unfortunately I noticed it after wash all of them so, I couldn’t send it back.

Great dress, as described and despatched the next day, i have received it quickly.

Still waiting for this order, marked as delivered on the Royal Mail tracker by Stratford DO which I live nowhere near but nothing received and no reply’s to my email.

Really nice products but slow enough delivery.

The worse company, it's been a month since I made an order and still my item is in Swedan. They dont answer emails but regulary send generic emails calling you to buy stuff. I wont order again for sure .

Lovely items, let down by the service.

I ordered some items for my Daughter 17.04.2020, at the time it said a 10 day delay on orders due to Covid-19. Order marked as dispatch on Wednesday 27.04.2020. Tracking wouldn't track and no email responses.

If you cannot keep up with the volume of orders with the staff you have then you should close, things like this damage a reputation.

Not sure i'd use again. *Order did finally arrive 05.05.2020.

I was told after 14 days of waiting that my items where out of stock. And they are waiting for them to arrive before sending my entire order. Which kind of makes this fraud because you can't sell items that are not available and then not inform your customers, still holding on to our money for weeks and weeks with absolutely no estimated shipping date. Do not blame this on the current situation with Covid 19 because I've shopped at several e-commerce stores which are able to ship in time. This is just poor management and poor customer service. If you had indications that there were massive problems - you should have informed customers before placing the order or as soon as you knew that.

Ordered 2 weeks ago, received an email 8 days after the order was placed saying they need more time. When I asked for it to be redirected to a different address they’ve said it was impossible even though my order wasn’t sent or even packed yet plus I was informed it will take a month (!) now for my order to be delivered. I have asked for it to be cancelled but haven’t heard back yet. Not happy, I really had high hopes.

Don't shop online from them. Terrible customer service. They did not send me all the items i ordered and blamed me somehow. Ridiculous!

Placed my first order and emailed customer service after 3 days as tracking was still saying the same, they informed me that you need to have 6 working days with the items coming from Sweden. Arrived on the 6th day, beautiful kids clothes and excellent quality. Thanks to the excellent customer care service and beautiful clothing, will definitely be ordering more items from this great company.

First time I have ordered and experienced no problems. Ordered the 4 jumpers and they were delivered, not a fast delivery but it didnt advise it would be. The Holly and Whyte products order were a fantastic quality, very happy and will order again.

I am glad that I have finally found a good quality european clothing website with reasonable prices that has bigger sizes.

Delivery to France was quite quick and I will definetly shop there again. I am so sick of fast fashion.

Dont know WHERE my order is:
Ordered clothes, they have been delivered but I have no idea where! Emailed Lindex Customer Services twice and they replied "Our responsibility ends when we have sent the order" and nothing else. I just want to receive the order I PAID for! Have never been treated so badly by an online retailer as this before. DON'T SHOP WITH THEM guys!

Absolutely terrible company would never recommend or shop online with them again placed order 9th July for home delivery which I was advised it had been delivered to local delivery office Royal Mail ... went to the delivery office and they didn't know where my order had gone emailed lindex who told me they didn't know where they had sent it either ... asked for refund as it was over £50 and was told I had to wait 14 day a til the order was returned to them ... now 17th august and still no refund been advised 3 times in last 3 weeks that money has been refunded but it hasn't have gone to trading standards and raises issue with my bank as covered with my bank card ans they are going I get the money back ... absolutely disgusting they should be be allowed to trade ... keep away from them

I made an order approximately 3 weeks ago, and still haven’t received it. The 2 emails I have sent to enquire where it is, the first sent a week ago, have both been unanswered. Even if the clothes are lovely, if I eventually receive them, I still won’t shop with them again.

Terrible company

Very poor customer service pathetic delivery times I regret ever placing an order. I would advise people to shop else wear with more reliable and well established companies.

Good focus and work with more sustainable clothing, good price and feels like an honest clothingchain! Good quality, enviormental focus (BIG UPS) and good look, more of that in your everyday shops please! Love a genuine female store, with a good blend of taste and different women. A place we all can meet, new-moms, career-moms, students and business-women and shop eco-friendly! Night out, meetings and cozy sleepovers and a good bra for every occasion!

/jjk

Interesting clothes.

I signed up for the Missoni Collection's (so called) VIP-shopping online. I received several emails beforehand reminding me of the special VIP-shopping night and I was quite excited. Then, the "VIP" night came and it was a complete disaster. There was supposed to be a queue, but it kept throwing me back and forth (your place in the queue is now 1872, then 237, then 3269). I kept waiting for over 20 minutes and nothing happened.
Today I tried again to do some online shopping. I managed to get two items in my shopping cart. BUT, when you're supposed to tick delivery and payment options + agreeing with the terms, it can't be done using Safari :( Nothing happened. I tried to use Firefox instead, emptied my shopping cart (the items were both last pieces). But when using Firefox I didn't get to shopping cart - don't know if it works - bacause the items were OUT OF STOCK. So so disappointed and I do feel somehow even betrayed. Never ever gonna shop online at Lindex.com