Lindex Reviews 

DO NOT ORDER IF YOU LIVE IN THE UK! Totalling misleading website that does not highlight clearly that your item is coming from the EU so subject to a delay it seems. They also use Royal Mail so another cause for delay. Tracking functionality on the website seems OK - unfortunately the package has not moved after almost a month. They don't really care either.

Do not believe the delivery time.
I’ve ordered with Lindex twice and both times it has taken months. The first time, I was willing to forget as it was during lockdown. However, this time around - I have ordered things from China AFTER yours and received them. You are misleading customers and using the pandemic to cover your tracks. Shameful.
Beautiful items but horrendous service.

Appalling customer service, parcel two weeks late and no message from customer service. At time of purchase delivery was given as 6 to 8 business days. Rang them and they said I can only get a refund after 30 days delay! Will challenge with PayPal. AWFUL!

We still have not received our parcel ordered on Jan 13th, so very close to one month ago. The customer service has been terrible, they keep sending the same generic message and ignoring my emails asking for a refund. I am at a loss as to what to do next. Very disappointed.

Items still not delivered after 2 weeks. Advised can only get a refund after 30 days. From looking at reviews here everyone is having the same experience and contacting customer service. So lindex are well aware and should really make this clear on their website - it is very misleading to let us place orders where the note on delivery is “4-6 business days”. Nice products for good prices but you’ll never actually receive it so don’t bother.

Gillade inte butikens medarbetare. I usually see many careless staff at clothing stores such as Zara, but the lindex store I went this time, they behaved in a mean manner. It was just like narrow minded old females who dislike any smallest differeces.

Awful company. Gives bogus tracking and says wait for 30 days then contact again! No I will not wait 30 days thank you!!! I’ve opened a case in PayPal for my refund. AVOID

I made a order on the 5th January and I never received.
I contacted the customer service and I been told to wait 30 days dor my order to come as is is a delay because Covid19 and Brexit.
Customer service they are ignoring my emails right now. It's a shameless company!!
Don't waste you money and your time with them! They shouldn't even be allowed to have a license to sell!!

No items and almost 6 weeks. Blaming covid and Brexit which is utter rubbish .... contacted several times and same lame excuse

Worst delivery and costumer service EVER!!!
Sending automatic messages with an excuse that their warehouse is located in sweden and takes longer to deliver...

It has been almost a month! Items from China comes faster! What a stupid excuse!
They just making money without making any deliveries I believe. Its a scam!!!

And they dont want to refund apparently because the item is already shipped.

Bad bad bad!!!
DONT BUY!

I ordered on 6th Jan after being recommended by a work colleague . I was impressed with the selection in the kids department so I placed a order for my grandson . They sent a email to say it had been sent & my tracking no which doesn’t track anything ! Two weeks later they had a sale so I ordered a snow suit again for my grandson it had a good saving even though I had not yet received the first item ! One month later no first item I contacted customer service several times & all they say is that the items are stuck at customs ? Why don’t they warn you that they maybe a delay ? I emailed yesterday & they can not even tell me if they have actually sent the items !!! I am now asking for a refund but they will only refund the first item (30 days ) I doubt that any have been sent & they are still taking customers money . I wish I had looked into Lindex more & seen the negative reviews . I won’t be ordering again !!!!!

Ordered clothes mid December, received at the end of December. Sent part of the order back at the beginning of January and did not hear from them. On contacting them was told they are not accepting returns or issuing refunds currently due to Covid and have extended their returns window to 100 days. This was not clear at any point during ordering and I had already returned the goods to them with the returns label supplied. I have reminded them that the law on online selling calls for a refund within 14 days of me returning the goods but they are not budging. I am now £65 down and they have their clothes.

Yes...same old...same old...as many of the reviews placed an order 11th January...no show...just generic emails....makes me so cross I got an email this morning telling me they would refund if not received in 30 days....they must be joking....I won't give in...it is only £7.89 but that is not the point....it makes me even more determined to get my money back....there is NOTHING wrong with the postal system I am getting parcels from China with a two week turn round.....

Ordered nearly a month ago and still no sign of delivery, their excuse is brexit don’t take customers money if you can’t deliver to that country ! Have ordered lots of times before and never had an issue , why can’t you track your own parcels ?! You must know where they are !!! If your in the UK do not order from them

I have been purchasing many times from the company, all were good in the past until this month after Brexit. One order placed on 8th Jan, and order has been sent on 9th with tracking, however, there is no information can be found on Royal Mail page. I understand after Brexit, there are many pending parcel at custom, however, after a month it is too long. The customer service told me that their warehouse is located in Sweden, and they told me that the parcel definitely left their warehouse on 9th Jan. Nothing more help except ask us to wait!! The money already has taken from Lindex. Now I just want to refund but company didn't reply!

Initially I had rated Lindex Customer Service one star. However, I sent a direct email to correspond with them and did not use the drop down boxes provided. My query was managed quickly, efficiently and an explanation provided. The item had been lost in the post and I was refunded immediately.
Yesterday, the item arrived. 6 weeks after making the order. I emailed Lindex to advise them of this as I wanted to keep the top (it was lovely and good quality) and to pay them for it. I received an email back from them, allowing me to keep the top without payment as it had been late in arriving.
First impressions count but the Customer Services at Lindex have completely changed my first impression and the service following my initial encounter has been excellent.

Love their clothes and the quality, both for adults and children. Their customer service team is also excellent. Quick response and happy to help you! The only downside is that it takes a while to receive your order after purchase. But that might be more due to royal mail than lindex

I recently bought a lovely black broderie summer dress. It arrived in good time and I’m really impressed and happy with the quality. The fit is perfect too. It was priced at £29 but when I got to check out, I had a nice surprise of £5 off. I’m pleased with my experience but didn’t have to send it back so can’t comment on that side of things.

I am pregnant and ordered some maternity knickers online from Lindex. They arrived fast, fit nicely and didn't fall down (a problem I had with other maternity items). All pluses for the company.

However, after one wash the elastic on the white pair has begun to unravel. I figured this wasn't a problem and I could just contact Lindex for a replacement pair or a voucher for a new pair as I've done with other companies in the past in regard to a faulty product.

Unfortunately this did not happen. After sending them my order details, the story and a photograph of the fault, Lindex gave me two options:

1. Return the faulty items to a store for an exchange or refund.

My nearest store is one hour's drive or a 40 minute three train ride away. That is a long way to go to return one pair of knickers, especially when the store might not have a replacement pack in stock.

Also, as a pregnant woman nearly in her third trimester I am in a higher risk category for suffering complications if I were to catch Covid-19. I have been advised by my midwife to avoid all unnecessary interactions with large crowds. Taking public transport and going to Westfield Shopping Centre would not be a good idea for me at the moment. I do not wish to risk my child's life for the sake of a pair of pants.

2. Send the knickers back to Lindex in Sweden for a refund only.

They kindly offered to return my airmail postage fee (though neglected to say whether they would cover my petrol cost, town centre parking cost or packaging expense) but unfortunately going to the post office would force me to go into my local town, which is also a busy and crowded place and again would put me in danger of contracting Covid-19.

I also didn't want or need a refund as my other pairs of knickers were perfectly fine and (as they came in a three pack set) I didn't want to have to send them back too. If I did, I wouldn't be able to wear my maternity jeans because (as previously mentioned) these knickers are the only ones that don't get pulled down by the jeans.

I replied to their email hoping for a better outcome but just had another reply from a different customer service adviser telling me that if I wanted to complain I could do so by returning the product to a store or by post to them...

At this point I felt like they'd clearly ignored my fears about contracting a potentially lethal virus when pregnant and that no one was actually reading what I was writing.

In the end I ordered some more maternity knickers from somewhere else and managed to (vaguely successfully) repair Lindex's broken ones myself with my overlocker.

Overall, despite the comfort the other pairs of knickers have brought me, I'm really disappointed by Lindex's lack of compassion during what is an extremely frightening time to be pregnant.

Very high-quality clothes and underwear. I like that Lindex offers such a wide range of clothing. I can always find what I'm looking for. The prices are reasonable and the products serve very long. It is a great pleasure that Lindex also supports saving natural resources, but it would still require working and providing plastic-free packages and price tags.