Little Wings Factory Reviews 553

Easy ordering and prompt delivery.First class service

A small company but don't expect personal service.
I ordered a dress and underskirt in two sizes and returned one set on the 14th day. I awaited my refund and when i didn't receive it emailed to complain. I did not recieve a response and so raised a dispute with PayPal. Customer service then contacted me but would not refund me the £112 due as they said i had exceeded the policy days for returning. PayPal eventually have given me my refund after i appealed.
Appalling refund policy and service by this company.

Poor returns service. You have to pay yourself to return the item and then, if it does not arrive within 14 days of you having received it, they refuse to refund the item. I paid over £80 for a dress which sadly did not suit me but, due to illness, was late returning the item by two days. The company acknowledged receipt of the return well over a month ago now but refused to offer anything more than a credit note. Well, it is a month since I last had a response from their customer care team and I have emailed them multiple times and I still have yet to be issued with a credit note. So sad when you put your trust and money into a small company and they treat you so poorly 😔

Quick delivery,and refund..lovely dress I ordered but unfortunately style not for me.....thankyou.

Slight blip with postage surcharge, which was resolved in a couple of days. Purchased 2 dresses, both lovely, nice quality material. Fit very slightly snug but both dresses flattering. Will use again. Sadly my 10% discount code did not work for me but it did not spoil my overall experience. Will use again

I had to send back the items, not because they were faulty , they were not appropriate for the occasion. The company refunded my money really quickly and the customer service was excellent. Thank you.

Speedy delivery, dress was exactly as described, there were lots of different size/age ladies showing the dress on normal women on the Facebook page.
The dress is great quality and I can't wait to wear it for an upcoming wedding

Have never ordered online before and was quite wary but I ordered the luna dress for my son's wedding and wasn't disappointed. I also ordered the petticoat to give that extra fullness. The dress fitted lovely the only criticism is it was badly creased so I have had to leave it for a while before ironing

Beautiful dress, excellent customer service

A lovely dress which is so comfortable to wear! It came super quick to so I was able to wear it while visiting my parents 😃

Prompt delivery. Good quality but too big for me as petite.

I bought the Liana dress and I love it!! I wore it for an event recently and it felt so comfy and lovely. I felt very special and want to wear it again lol!
I am annoyingly between sizes - 14/16 so I ordered the 16 and it fit really nicely. Thank you!

Dress is lovely but was too big, exchange sorted quickly and easily. 😊

Easy and efficient. Dresses are lovely quality and fit nicely. I bought two. I returned some as ordered more for fit. Easy to return and refund was very prompt. I would definitely use little wings factory again.

Great quality product which fitted well and was very comfortable. Good delivery time. Would recommend and use again.

Gorgeous dress, even better than the pics.

It’s my first time ordering from you But I was so pleased with my dress I will definitely be ordering from you agin Thank You

Came quick, always fit me.

Very easy to place order via the app and quick delivery. Happy, can't wait to wear my dress at my niece's wedding in June.