Londis Reviews 

295
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were let down by their experience overall. Customers frequently reported frustrating encounters with unhelpful or rude staff members, especially when dealing with parcel drop-offs, deliveries, and everyday store services. Reviewers also mentioned serious issues regarding poor product quality, expired items on shelves, and disorganized store conditions. Some reviewers were happy with the friendly and welcoming staff who consistently provided helpful assistance during their shopping visits. Local consumers also appreciated having a convenient neighborhood store offering an excellent selection of everyday groceries and products. Visitors noted that these helpful team members made their daily shopping experience much more pleasant.

What people talk about most

Staff

Customers consistently note negative experiences with staff, describing them as rude, unhelpful, and... See more

Location

People report ambiguous experiences with location, mentioning various branches across different towns and... See more

Service

Users describe negative interactions with service, highlighting instances of rude behavior and long wait... See more

Product

Consumers find product experiences to be mixed, reflecting a high level of disagreement among reviewers. Some... See more

Delivery service

Reviewers express strong dissatisfaction with the delivery service, noting severe issues when trying to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The Londis in Northumberland park, Willoughby Lane is absolutely terrible if you go there of an evening, staff come across very rude, with all due respect the staff don't seem to understand simple re... See more

Rated 1 out of 5 stars

The shop is filthy and dingy, but the man who works there was absolutely horrible and rude… even told me where I should stay inside the shop, just near the door…parcels get thrown on the floor with ut... See more

Rated 1 out of 5 stars

Completely overpriced. Lack of choice, fewer brands. Little choice and vastly expensive alcohol for instance. The sense of locality feels gone and hollowed out.

Rated 1 out of 5 stars

Today I was at Londis Dartford and when I bought 3 products my husband was just telling me that last time when he bought something from them they didn't give him a product, they hid it near the checko... See more


Company details

  1. Supermarket
  2. Grocery delivery service
  3. Grocery Store

Information provided by various external sources

Our friendly service, surprising range of fresh and grocery products at prices to suit your budget and flexible opening hours make us the home of independent convenience shopping.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

295 reviews

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1-star

No history of asking for reviews

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1.7

All reviews

(295)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

East Cowes Londis visited the 1st week…

East Cowes Londis visited the 1st week of opening and wasnt imprssesed. Unfriendly staff, rubbish left for weeks on the pavement after opening and the salad purchased on my only and last ever visit was complete rotten and went in the bin. One to avoid.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

UNFORTUNATELY THIS IS AN AWFUL…

UNFORTUNATELY THIS IS AN AWFUL REPRESENTATION OF A LOCAL SHOP.
THE SERVICE FROM MANAGEMENT IS DEPLORABLE AN ABSOLUTELY
NO NO FOR COLLECTING PARCELS.
AVOID AVOID AND AVOID

THEY ARE RUDE AND COMPLETELY NONCHALANT ABOUT THEIR BEHAVIOUR. RETRAINING WOULD BE AN ABSOLUTE MUST FOR EVERYBODY WHO WORKS IN THE SHOP

UNFORTUNATELY, BECAUSE IT IS LOCAL TO THE PARK
PEOPLE FEEL DRAWN TO
IT SIMPLY FOR CONVENIENCE

BUT IT IS A NO-NO OUTDATED PRODUCTS AND TERRIBLE SERVICE A TOTAL DISRESPECT OF CUSTOMERS

17 May 2026
Unprompted review
Rated 1 out of 5 stars

Londis East Cowes

Londis East Cowes. Nice refit, but outside unfinished looks awful. Shocking customer service, talking on phone headset ignore customers. No social interaction, doesn't work on IoW. Rubbish

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Londis helston store as an army vet…

Londis helston store as an army vet with ptsd I went I to this londis post office twice now and was abused by a male member of staff about my registered PTSD support dog even though I have provided both her I'd cards with registration number today was the last straw I phoned police reported him for a hate crime and he had a stern warning by the police sergeant , the police lady phoned me and told me said he was most apologetic to them and that staff will get training but the fact is he was laughing a t me saying call them I don't acre and he embarrassed me I front if other sin store twice. This should not happen and he should be fired being a ggresive and disability discrimination will get you sued which I am contemplating doing with my first light rep on Wednesday because I have seen previous reviews form 4 years ago that he did this to another person with a registered assistance dog and you still have him working there. I suggest you rethink that or it will cost you dearly . This is londis in helston Cornwall.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! The man behind the till is horribly rude and intimidating. I went to send a parcel. They scanned it, put a label on it and only when I asked for a receipt did they realise something was wrong. They realised their mistake and then told me it ‘failed’ and I needed to take it elsewhere. Confused, I was politely asking questions and he started yelling at me and told me to leave his shop. I live locally and would always pop in there, but I will never return there again. I understand there are many others that find is behaviour unnecessarily aggressive.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn’t even give one star

Wouldn’t even give one star. Short changes lots of vulnerable people. Keeps milk on shelf days and days passed the sell by date. Just not a happy man and passes his misery onto his customers through his sharp words. Definitely not family friendly.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Just been to londis in chorley

Just been to londis in chorley. Over road from police station. How ignorant can you get. Rude customer service. He was on the phone. Wasn't willing to speak to me. Never going again. Lost my custom.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Liar staff

Today I was at Londis Dartford and when I bought 3 products my husband was just telling me that last time when he bought something from them they didn't give him a product, they hid it near the checkout and when he realized after 2 minutes he came back and said he didn't get the product they said it wasn't there. When I bought the products he did the same thing to me, he bought me a chocolate and when I asked he said sorry. That's what the people there do. Shame

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Overcharged and items were sub-standard

Bought 3 items - was overcharged by about 50%. I didn't realise until I got home and gave it a little bit of thought. I wasn't offered a receipt at checkout (cashier was not pleasant at all) so couldn't return. Also, bread was almost stale and potatoes were already sprouting when I opened them the next day !!!!

28 March 2026
Unprompted review
Rated 1 out of 5 stars

I went there today and four times the…

I went there today and four times the staff tried and pushed there delivery good in my face and frequently they have ignored me discrinated me and have treated me like dirt the manager was good but the staff are very abusive and treated me like dirt 4 times when I was looking for what I wanted to buy they pushed a cart into nearly and when I politely I asked them to wait they grinned and smirked

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Very rude staff. Evri machine never works.

Londis, Altrincham
The staff here are always so rude. They don’t even acknowledge you when you go to the till and greet them. I said I had an evri parcel and he just said “not working” without looking at me. And the evri machine never seems to be working anymore when I go. I’d suggest just going to the post office instead.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

SOLD EXPIRED FOOD ITEM/ Londis (petrol station)hatch. London E4

Londis (petrol station) by the hatch, Chingford.

As a a vulnerable hsehold, On the 10/2/26 (A londis branch working under deliveroo delivered expired milk & products, lowest of the lowest ive ever come across under the consumer act)
It was very appalling which filled me with rage as my kids were abt to drink it.
With my time wasted and my money now gone Deliveroo said they'd refund also with a gesture but instead they sent a part payment then on return later fighting me as a alleged lair whilst enraged with an email asking for a complaints mgr to review payment which to date is not satisfactory (But instead the same Jeffery chap kept replying to his own mistakes made as if he was the only one in the deliveroo call centre).

Truth is they only eventually refunded part of it with no gesture of goodwill. Very slow, inconsistent and abysmal services after initially starting off ok.

Im now weary of Deliveroo themselves and the retailer LONDIS who i also contacted via their website but to date not even a reply with an apology..The public must be made aware of these practices.
PHOTO AVAILABLE UPON REQUEST/ IF ESCALATED

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Very very (Rude)

The Londis in Northumberland park, Willoughby Lane is absolutely terrible if you go there of an evening, staff come across very rude, with all due respect the staff don't seem to understand simple requests like toilet roll along with many other items, also whilst trying to deal with customers on a few occasions they're on there mobiles chatting to whoever, very rude. Ps It's happened to many times.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Lydiate branch - AVOID!!!

Lydiate branch, Southport Road - the worst store for customer service in Merseyside and has been for years. Manager has zero ability to be friendly (to anybody) and he treats you like a criminal. Utterly disgusting.

10 January 2026
Unprompted review

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