First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal proces... See more
Company replied
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Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.
The Centre, Tigné Point, Sliema, Malta
Replied to 69% of negative reviews
Typically replies within 1 month
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I have played on many casinoes etc, this is the first time ever writing about a casino and that it to save you from this scam s*** casino. total scam legit
Really a scam was trying to play 3 h straight but newer get more then pay for spin 😆 scam 101
Stay away from it .. pure SCAM … that was their excuse to don’t give me my winnings… SCAM
Hello
I hope this email reaches you well.
We are sending you this email in regards to your withdrawal request. Sadly your withdrawal has been rejected and your winnings have been confiscated. We are terribly sorry for this.
The reasoning behind the confiscation of your winnings is that you’ve breached our terms of service in regards to point “7.6. Gaming with active bonuses is restricted in the next slots”. You've played the game "Coins of Egypt, Rainbow Riches, Cool Wolf, Dead or Alive" with bonus balance. You have surpassed this one or more times whilst wagering your bonus.
We are terribly sorry for any inconvenience this may cause you.
Please note that your initial deposit amount has been re-added to your casino account.
Thanks for your patience and for understanding.
What a scam. I spent 150$ and didn't even win 10$ Absolutely garbage casino website. I don't even know how people can get away with this shit...
It’s an unregulated scam site don’t give them any personal information
Spent over £600 and didn’t even win £10,absolute robbery,and yes I mean euros,and yes it is this site

Reply from Luckycasino.com
Crappy site!!!!! I just deposited $25 wager $.20 and it was a total FLOP!
Largest win $1.56 which came from my only bonus triggered. My.second largest win $0.65. Total play time 14 mins. My playtime even includes the 20 free spins I got and I won a whopping $0.22.
Just dead spins over and over again.
Total GARBAGE!!!!
I got restricted to $5 wagers on their live casino…. Joke of a casino.
I regret joining.
I deposited $50 and it never made it to my casino account. I had proof from the bank but had no luck finding ANY contact info for this casino at all. No luck in the chat and no email success. Grateful it’s only $50 I guess. Zero customer service. Zero confidence in this casino.
Absolutely disgrace online casino, played on the roulette but never pay out, ask for support but no answer!!! Absolutely scumbags stay as far away as possible to this fraud!!!
It has taken me three months to cash out $500. It is absolutely absurd. The customer service that they provide. I would highly recommend staying away from this casino at all cost. There are very reputable casinos out there that pay out in 30 minutes, not three months as these people do.
What ever is comes with lucky casino name they all just scam like lucky7even lucky days lucky casino they all same thing
This is a scam, they closed my account when I made a withdrawal of 390euro. require lots of bank statements. And lots of werd qustens about my bank statemaents like how is this way you resive this money how do you know this and thet. Dont ever play ther agine.
Identity theft! Use to play there, but now they are asking private info, ID number, copies of passport, job agreement, bank statmens, residence proof, to cash out. Identity theft is not a joke! Better play your money some place else.
This is a scam, they closed my account when I made a withdrawal of 5000$, without any sensible explanation and require lots of bank statements. I have submitted everything they requested but they are not responding.
My first withdrawal received in a couple of days. Thereafter wanted to withdrawal 500€ this was pending for a couple of days… and still had 1000€ on my account. Today I checked in my financial statement: my 500€ withdrawal was cancelled and the rest of my balance (1000€) was gone. Mentioned in the statement: “taken to system”. So normally I have 1500€ in my account and now it is 500€.. I think this is a big scam!!
Don’t reply on mail anymore, get away from these criminals.
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