First time playing on an online casino, app is easy to use and large range of game categories to choose from. Easy to use for a beginner like myself. I'll update after seeing how the withdrawal proces... See more
Company replied
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Lucky Casino – Licensed Online Casino & Sportsbook Lucky Casino was founded in 2018 and operates under LCKY Group (formerly Glitnor Group). The platform is managed by Glitnor Services Limited (Malta registration C 85912) and is headquartered at Level 8, The Centre, Tigné Point TPO0001, Malta. Lucky Casino holds licenses issued by the Malta Gaming Authority (MGA) and the Swedish Gambling Authority (SGA). The brand operates in regulated European markets, with a primary focus on Sweden and Finland. The platform offers more than 2,000 casino games from over 30 established game providers, including slots, table games, and live dealer titles. In addition to its casino offering, Lucky Casino operates an online sportsbook covering major international sports and leagues. The platform is designed with a fast-loading infrastructure and an intuitive user interface to ensure efficient navigation across desktop and mobile devices. Operations are conducted in accordance with applicable regulatory frameworks and include mandatory age verification, Know Your Customer (KYC) procedures, SSL-encrypted data transmission, and secure payment processing standards. The brand focuses on streamlined payment flows and fast withdrawals, subject to verification and regulatory requirements. Responsible gambling is integrated across the platform through deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion options, and access to national self-exclusion registers where applicable. Customer support is available via live chat and email. Lucky Casino operates as a regulated online casino and sportsbook brand focused on compliance, transparency, operational reliability, fast transactions, and a user-friendly experience in the markets it serves.
The Centre, Tigné Point, Sliema, Malta
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from Luckycasino.com
Fun games and good bonusus very enjoyable

Reply from Luckycasino.com
Excellent variety of games plus support is easy to access and payouts are fast plus verification is easy what’s not to love about it
Takes to long to process withdrawals.Also free spins is rubbish.

Reply from Luckycasino.com
Good app well set out with good bonus's, easy to use with good games that actually pay.

Reply from Luckycasino.com
Is it possible to give negative stars? This casino will do anything not to pay you out. At least 3 times they've cancelled my withdrawal for bogus reasons. Do not use.

Reply from Luckycasino.com
Nice site but zero promotions and the lowest payout I have experienced playing a half dozen on line casinos. Don’t waste your money, there are far better options

Reply from Luckycasino.com
I used this site before reading the reviews so when I won £100 on free spins I was very worried I would not receive my winnings but I did the next day after sending my verification details. Chat was helpful too.

Reply from Luckycasino.com
Hi people don't joined luckycasino I won't 50 pound on Friday and I'm still waiting for it to go in my bank

Reply from Luckycasino.com
Would not recommend this casino to anybody I see they’re on scam alert as well I did not even intend to go to this casino. I was just playing a casino I liked for free. Wasn’t putting any money in at all because it’s a mugs game. If you think you’re gonna win this casino popped up on the casino that I was playing saying that it was a much better casino to play it which I think is wrong. Should not be able to do that. I think this casino is a scam. I think they do not pay out money properly. I would not touch them they are clearly not a good casino. Read your reviews on here and it will tell you that too. I will now be finding a way to block them. I do not. I will not put any more money in an online casino. That is mine I’m much preferred to play the ones that are for free just for fun then it’s not my money. Like I said it is a mugs game if you think you’re gonna win you’re joking. Don’t use this casino. And if you do do not use their money as well as your own you will never get your money back. It is just a con to get you to apply more. They give you the money but you have to pay it back 500 times or something before they’ll pay you out that will never happen. They make it hard for you to get paid out. Just do not use this casino if you’re bored, go and play Candy Crush or something else. Do not think that you’re gonna win. Casino is stuck it against you. You never win. REPLY: No, I don't think so, just look, still the same place, and have you seen how many reviews you have saying the same thing ?

Reply from Luckycasino.com
won 1300 and had 0 problems with the withdrawal got it in a couple hours, not sure what all these other people have experienced but everything i experienced was good, good app too with lots of good games

Reply from Luckycasino.com
DO NOT PLAY if you win and send the proof they ask they will always find something wrong with it so they don't have to pay con artists and a scam
They are a huge ripoff I won $600.00 then they closed my account and locked it. Kept all of my winnings after I gave them all of the documentation they asked for including bank statements drivers license etc. they did not honor and of my winnings and would not refund my deposits I made. Or even respond to me. They are the biggest casino scam out there if you are thinking of making a deposit DONT DO IT. THEY NEED TO BE SHUT DOWN. I only gave them one star because trust pilot made me. It’s no stars for them absolute garbage 110 percent scam. Probably stationed in Nigeria or something.
They said they will pay me tomorrow let's see if they will keep there word!!!
I wish I could give 0 stars because they are the worst casino online and SCAM is right. Every other online casino I’ve played at never been this unfair and shady. This Luckycasino weren't concerned at all when I deposited thousands and lost lots of that. As soon as I won small sum of money and withdrew they emailed me, suspended my withdrawal and asked me for multiple questions and documents. After I gave them what they asked they released my funds days later and then proceeded to suspend my account without any explanation. Go with bigger and better online casinos that don’t scam players and cheat their monies. It’s laughable how many people say the same thing on here. If you ever need proof you can find one in reddit (I’m gonna post it there) I have all the screenshots and receipts of emails to show. I’ll be filing a complaint and reddit post too just to help other players from being victim of their practices. It’s insane how they have their licenses.
Lucky casino in my opinion this casino is rigged not to win anything good, lots of very low game payouts with 15 deposits and no return. Not a fan so far, but as a player from Ontario, their site was accepted by IGaming that has a lot of corrupt casinos. I will try again, if I receive anything good, I will change my review. A year later of not playing on this iGaming crap casino, deposit $30, gone in a few minutes, no bonus or scatter popped up in my plays. Another iGaming horrible casino. Update; Jan/5/2026; You better be very luck to play on this corrupt platform, it is rigged, the odds are disgusting, and still not one scatter on this BS casino.

Reply from Luckycasino.com
Star rating speaks for its self. This site is a scam. spent over 1k and didn't win as much as $5
If I could leave NO STARS I would. This company keeps taking money out of my account whenever they see fit! Don't play! It's a scam! Would love to attach the emails from the "customer service" team! Haha what a joke. Don't waste your money. Don't waste your time. They're theives.
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