Lyons Davidson Solicitors Reviews 2,517

I was passed on to these by my insurance company for a car accident that was not my fault. I do not think that they did much at all to fight my claim, despite me constantly chasing it up, and over a year since the accident they have now closed the file.
Not impressed at all

The person I dealt with all the time, Shannon Fairhurst was very easy to speak to and helped me understand the process all the way through. She helped with things I wasn't sure about and understood my situation. I feel I would have gave up if I had not had her support having not dealt with anything like this before. Very pleasant indeed.

Katie has been a very helpfull member of the team . She always got back to me and helped me through my case answering all question and assisting me when I needed support and help. I would completely recommend lyons Davidson katie britton has always been professional, polite helpfull and given me knowlegable advice . I felt lucky to have her as my case handler . 10 /10

After being involved in a motor accident with an uninsured driver, Freya at Lyons Davidson solicitor dealt with my injury claim, Freya was polite, friendly and thorough and I found her to be very helpful. I would recommend Freya to my friends and family should they ever need a good solicitor.

I was very pleased to hear that the hard work of Amy Knox was so successful.
She was so professional and customer friendly in all our dealings.
I have no problem in giving Amy 5+stars

Jazmin Mahmood helped massively regarding my claim getting full refund back

From start to finish Lyons Davidson Scotland exceeded all expectations and kept me at ease throughout my claim. Kai Downey my case handler gave me great support always gave me great advice and listened to me. I would recommend Lyons Davidson Scotland to anybody.

Nadia Brown from the Bristol Office was excellent in replying to my questions and her honest advice allowed the case to come a conclusion before going to Court. Excellent service

Freya was professional and helpful throughout the full process and took time to explain anything i was unsure about no lengthy waits on hold really puts the client first was a pleasure knowing and talking to Freya over the time

Wouldn’t recommend really poor service instead of giving you a solicitor they give you a paralegal who doesn’t care about you and are really lazy. Takes 2 months to wage your time highly recommended me go down tribunal route but now pulls funding and ask me to then pay £15k! After the shoddy service you gave you ask for money and you’re not even a solicitor!

I cannot recommend Kerry Smitheram highly enough. From start to finish she has been absolutely amazing.

During what has been a very difficult time for me, Kerry showed incredible patience, understanding, and professionalism. She always took the time to explain everything clearly, making sure I fully understood each step of the process, which gave me a lot of reassurance and confidence.

Kerry has been more than just a solicitor throughout this journey — she has been a huge source of support. Her guidance, kindness, and willingness to help went far beyond what I could ever have imagined. I always felt that she genuinely cared and wanted the best outcome for me.

I’m truly grateful for everything Kerry has done and for the way she supported and guided me throughout the entire process. I wouldn’t hesitate to recommend her to anyone who needs a solicitor who is not only highly professional but also compassionate and supportive.

Jonathan at Lyons Davidson (LD) gave us tremendous support throughout a difficult time. He was always available within LD's response times always giving us clear advice.
Our claim took over 3 years to reach a successful conclusion at mediation where Jonathan was very supportive.
The time to reach a conclusion is no reflection on LD but rather an indication of the pace the law works at.

My car insurance company put me in touch with Lyons Davison Solicitors after a road traffic accident when my car was hit from behind and pushed into the car in front.
The case handler appointment to assist with my legal claim was a lovely lady called Freya Simpson based in their Edinburgh office who looked after my claim.
Freya kept me well informed with regards to how the case was developing and was always available for advice. She was very approachable and nothing was too much of a problem. The legal action has now reached its conclusion which I'm more than happy with and I thank Freya and Lyons Davidson for their assistance in the matter. Going forward I wish Freya a very successful career in her chosen field in law and thank her for help in my case.

Freya went out of her way providing a first class service with my claim

I cannot recommend Lyon Davidson Solicitors highly enough. They represented us in litigation against our former accountants, in relation to professional negligence, and their support throughout the process was outstanding.

Steven and Jonathan were both incredibly helpful from the outset. They took the time to explain the legal process clearly, kept us well informed at every stage, and always made themselves available to answer questions. Their professionalism, expertise, and calm guidance made what could have been a very stressful process far easier to manage.

What really stood out was their dedication and attention to detail. We always felt that they genuinely cared about achieving the best possible outcome for us.

I would not hesitate to recommend Lyon Davidson Solicitors to anyone needing assistance with professional negligence claims or similar matters.

First class! Excellent communication. Swift, clear responses.
Jonathan was extremely kind and personable. Can’t recommend highly enough.

Very poor service from the first message you sent us.
We felt thoroughly mucked around, like pawns in a game and we didn't know the rules.

You wrote to say you'd reviewed all the evidence of our case and advised we settled for 50:50. After about two weeks of trying to contact you about this on the portal, I talked to someone on the phone and was told you had no evidence from our car insurer and had read nothing. Your company didn't ask for the information and I had to chase you multiple times to do this.

In addition, multiple times we received notifications saying you'd sent us letters or online messages and we received none. Again, I had to chase this.

Then you said you'd made a mistake and our case couldn't go to mediation because it happened in Feb 2025.

The whole process was baffling for us as lay people. The court pack of evidence was only sent the day before the case which was too late to do any corrections or discuss it.

No advice was given about how to prepare for court or what to expect so once again I had to phone to ask.This all meant we couldn't trust you.

The whole thing has been awful.

Please start to be truthful about what you say to clients. Complete tasks you say you will complete, actually gather evidence and read it before advising clients. Offer clear advise that's based on your work to read evidence.

I had an accident that wasn't my fault. I was hit from behind whilst stationary at lights. Most of the advice I was given by people was to give up and its just one of those things.
However, I managed to get probably the best advisor there is. Natalia Paluszek, was brilliant from the start and an absolute credit to Lyon Davidson.

She constantly kept me up to date, replied to all my messages quickly, and kept reassuring me through out the process.

The other person denied liability, and I was close to giving up, but with Natalias professional advice we sent everything I had over. She managed to get me a great result, even though my car didnt record the incident.

Natalia is by far the most professional, courteous and hard working person ive ever dealt with.
There wasn't a single message ignored, all my questions were answered truthfully, when some people lie and tell you what you want to hear, she was always honest and I cant thank her enough.

For anyone needing a solicitor, I cant recommend using Lyon Davidson enough, and if Natalia is anything to go by, then everyone there deserves all the credit possible.

In what was a bad day, she turned everything around, has given a great and positive outcome and Lyon Davidson are lucky to have someone who works so hard for their customers. Even if the outcome had been different, there isnt a single thing I could fault with Natalia.

I hope her manager and senior managers see this, as she is an absolute perfect employee and I will always come back to Lyon Davidson if I ever need to.

Unfortunately, I am having to submit a Subject Access Request to get access to my closing letter so that the PHSO can pursue process. It's a shame they just blank you after you are no more use to them. Another firm who reviewed my case on contingency answered an enquiry six months later on the same day. They just disappear or are they closed permanently? I am very upset and medical negligence is not a great thing to go through.

My late father was a barrister, and as a result I have always had a deep respect for the legal profession. Sadly, my experience with Lyons Davidson has significantly undermined that faith.

Over the course of four years, communication has been consistently poor. Emails and portal queries have gone unanswered, telephone contact has been extremely difficult, and I have repeatedly had to chase for updates. My case handler has changed at least three times, resulting in a lack of continuity and accountability.

The medical assessment arranged felt rushed and impersonal. Due to the severity of my back pain, I sought a private specialist consultation at my own expense. Despite providing this report, I was informed it would not be relied upon. I also had to gather and supply my own medical records, which I would have expected my solicitors to obtain directly.

Although an award has now been agreed and paid, I am still awaiting receipt of the funds due to me. After four years, this is both frustrating and deeply disappointing.

Overall, the experience has been marked by delay, poor communication and a lack of client care. It has been an exhausting and disheartening process.

If your insurer appoints Lyons Davidson, request another solicitor. DO NOT USE!