Magictrips.com Reviews 

6,920
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the representatives for being extremely patient, polite, and knowledgeable when planning trips and managing complex requirements. Travelers note that the booking process is very straightforward, and the supportive team consistently secures wonderful deals tailored to their personal preferences. Consumers heavily value being able to speak directly on the phone to receive expert advice, helpful guidance, and prompt assistance with their holiday reservations. Some reviewers were not happy with communication issues, noting frustrating instances where online chats were ended abruptly or requests for support after booking were completely ignored.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are exceptionally helpful, patient,... See more

Holidays

Users describe positive interactions with holidays, highlighting how agents went above and beyond to find the... See more

Booking process

Clients share satisfaction regarding the effortless booking process, noting that staff members are... See more

Service

Customers report extremely positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another great experience booking a holiday with this company. Morgan always goes way and beyond to help assist with any questions, changing of dates, times etc. we usually travel as a very large group... See more

Rated 5 out of 5 stars

We have previously booked with Blue Sea Holidays for 7 years for all of our holidays! Under Magic Trips, we spoke to Fred Ahmed, who helped us book our 2026 Summer holiday. He was patient, and took al... See more

Rated 5 out of 5 stars

We have used Blue Sea Holidays for a number of years now & we have always found them to be courteous and accommodating. This time around we have been assisted by Blessina Jetti who helped us clear up... See more

Rated 5 out of 5 stars

So, we booked a last minute package holiday through Morgan who was absolutely amazing from start to finish, throughout this process. He was always available to answer and questions or take a c... See more


Company details

  1. Travel agent
  2. Travel deals

Written by the company

Book holidays that combine exceptional value for money with great service. We can afford you amazing flexibility on durations. departure airports and airlines. Pick from All Inclusive, Half Board, Self Catering or Bed and Breakfast, Small and Friendly hotels through to 5 star deluxe resorts, City Breaks, Beach getaways or Luxurious Long Haul - but no matter what you choose you will experience the same high level of Customer Service that we pride ourselves on. You can book with confidence as all our hotels and flight deals are fully financially protected We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusive deals for last minute bookings. We have over 35 years of travel experience so give us a call and let us find you the perfect getaway


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(6,920)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish with Morgan.

From start to finish with Morgan.
Found us a fabulous holiday in Malta.
Everything was organized and hassel free, even got an upgrade when we arrived.
No hesitation with booking again for definite,thanks so much 😁👍💯

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Spent a great afternoon with Morgan…

Spent a great afternoon with Morgan booking a family holiday. Morgan was patient and worked tirelessly to get the best deal he could. I would throughly recommend Magic Trips. Everything was made so easy and smooth. Now the countdown begins to Holiday 2027.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Morgan is the main man!

Morgan has gone above and beyond to help us find and book the best deal for our holiday! Very easy going and nice chap to chat to. Have used this company previously and will always return.

Thank you Morgan!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor. Trying to get Info and pricing on a Villa in Lanzarote on the online chat - Speaking to someone then decide to end the chat. Then tried speaking to someone else who also ended the chat.

Absolute disgrace & would NOT be using or going through this Travel agency.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I've booked a trip to Milan in December…

I've booked a trip to Milan in December with 2 very good friends. I emailed to ask when we'd receive the train tickets through the Swiss mountains and Paul Ahmed sent them the every next day. It's a great company and we also pay our holiday up every month which makes it more affordable.
Keep up the good work

26 May 2026
Unprompted review
Rated 5 out of 5 stars

We had a very good experience with Austin

We had a very good experience with Austin and truly appreciate the excellent service he provided. He took his time to help us find a very nice hotel and made sure everything was comfortable and well arranged for us.

Austin was always quick to answer our calls and responded with patience, kindness, and professionalism. He explained everything clearly and supported us throughout the process with great care and respect.

We are very thankful for all his help, good manners, and the genuine care he showed us. His customer service was outstanding, and we would highly recommend Austin to anyone looking for trustworthy and professional assistance.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

The “Premium” upgrade sold to us by Magic Trips was a complete misrepresentation.

We’ve just returned from Rhodes and, although the holiday itself was very good, the “Premium” upgrade sold to us by Magic Trips was a complete misrepresentation.
There was no Premium service whatsoever. Not a single element of the advertised upgrade existed in practice. Every guest we spoke to received exactly the same service and inclusions, despite paying nothing extra. In other words, we paid for an upgrade that simply did not exist.
I contacted MagicTrips.com for an explanation. They have ignored my email. No acknowledgement, no clarification, no attempt to resolve the issue.
At this point it is impossible to avoid the conclusion that Magic Trips is charging customers for fictional package upgrades and then refusing to engage when challenged.
Extremely disappointing and absolutely not what we paid for and we will not be using them again!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Messaged in the morning, and was sorted and booked by afternoon. John was a brilliant help, talked me through everything, explained everything. Made the whole process simply. Highly recommend

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Molly is incredible!!

Molly has been excellent with creating a holiday package that works to my needs. She is attentive to what works for her customers and is very keen in making sure that she can help in the best possible way. She is considerate and dedicated to her role. Will definitely recommend Molly if you are looking to book a package deal!

13 May 2026
Unprompted review

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