Manulife Reviews 

Worst coverage. I have had Manualife my whole adult life have never had to many problems. I had to get private coverage know that I have my own business and my wifes company stopped covering family. I told them my history even though they knew it because I have been with them for over 30 years. They then jack the price up on my policy for being honest about stuff that happend over 20 years agago and I have never really used it in 30 years. Cost almost double the price they quoated and then when I go to use it because I had a ER visit that required me to have a prescritption they decline it because they presumed it was for something I mentioned in my form I filled out which I have never had any prescriptions for. Fighting still to get $20 dollars back. I would be better off with out this extra coverage and just invest into the goverment insurance for health care.

They answered the phone and hung up

I was trying to apply for a conversion policy which I met the deadline and mailed out in a Canada Post box along with other documents for my company pension both were stamped with government stamps manual life claims that they never got the conversion policy application I am now in the struggle to keep contact he does not want to email me he calls me but I'm emailing him because there was a big silence for a few weeks I'm thinking they're hoping that I'm going to drop it and not bother to buy a small $10,000 policy which I don't need a physical for because I was already on long-term disability I am being totally discouraged from getting a package for $10,000 policy furthermore with their misuse of my information which I sent into them they put my social insurance number at risk which p they asked for and now are denying of ever receiving the conversion application policy. I will have to change my social insurance number everywhere since they have denied getting the package. I might add since I mailed that package to manual life I am being spoofed by many wealth management companies there's a third party questionnaire if you're willing to hear from their third parties to check it not only have they put my social insurance number at risk they have also spoofed me out of my mind I get calls at 2:30 in the morning now and throughout the day
What distressed me the most was the insurance agent says do you still want to pursue this and get your package from manual life I said yes because by our contract specified we could do a conversion policy and get a policy at a cheap rate and not have to have a physical. Furthermore it's just a small policy of $10,000 it's not like I purchased a huge one but they're thinking because I'm retirement age I'm not going to last that long I am a poor investment and they're going to lose more money that's bottom line that's the way they work your promise to conversion policy and they try to eliminate your chance of ever getting one .

I paid 106 biweekly from my paycheques from work to have coverage for long term disability they told me to apply for canada pension disability I was receiving worker's compensation and they gave me 228 per month. They took back their money which totalled 2228 dollars from my canada pension disability that I paid and also paid for manulife. I have taken legal action against and I am filing a complaint with consumer affairs as well

I wish my employer would use another insurance company.

I just signed up for coverage after retiring from my previous job that had switched over to them from another provider. I attempted to call their customer service line find the status of a health claim that has not been processed within the allocated time that they dictate is needed. Transferred 5 times and eventually hung up on. A total of 45 minutes of my life wasted. At this point, I will try to cancel my service with them and find a competent provider. Do not waste your time with this company. You have been warned.

I applied for benefits through this terrible company, only to get declined because of an unempathetic case worker there who misunderstood our conversation, and deemed my condition "caused by workplace factors" rather than a legit medical disorder. They made me wait 2 weeks for an answer. Whenever I tried to call, no one ever answered the phone. They are clearly out to save whatever money they can, all while trying to paint a picture that they're only there to help. It's all nonsense. Avoid these people at all costs, just go on EI, they will waste your time.

Their customer service is awful, their claims process is a complete joke. They deny payouts for items on their benefits, then accept them when you submit them a second time wasting a full month as their "7 to 10 business days" is the best joke they ever told. They have cried "Short staff" for years while raking in BILLIONS of profit each Quarter - not year Quarter.

They suck! Trying to make a claim through them is a pain more than a benefit. They make it way more complicated than it has to be. Find other providers out there as a lot of places won’t take Manulife because of how bad they are!!

I would give them 0 stars. Many claims are not processed (not rejected; just not processed). I need to stay for 1hr on the phone everytime I call to follow on something that should have been processed. Case numbers are lost or not processed and I need to call again.

Submitted a claim for my group plan for doing massage therapy. They mistakenly gave me a $0 approval, reached out to customer service and they simply said “We have sent an escalation request to the back office, please wait for 3 - 5 business days”. The escalation request thing was made several times. But none was getting back to me.

I was so pissed I simply filed a complaint and asked for a compensation since it’s very incapable and wasted lots of my time. Finally a few days later, I got the claim redeemed but no compensation was made but an apology from the client care only. It made even angrier. Tried to reply that email but a weird salesforce error happened.

The only reason I can think of is their mailbox is full. Poor customers…

Absolutely horrible

Literally the worst insurance company. If you have a choice sunlife is much better.

By FAR the WORST insurance company to deal with! I work in dental and of all the companies we deal with, Manulife is absolutely the most difficult - for both us and out patients. And good luck trying to get through to a real person! Their phone system is all automated and none of the prompts will get you the info you need, then it just disconnects you.

Absolutely terrible!!! Highly recommend a competitor. For 8 years they've denied every single one of my children's benefits stating that there is a second policy that has been set to primary even though the policy hasn't existed for many years and WHICH THEY KNOW BECAUSE THAT WAS ALSO A MANULIFE POLICY - 8 years of this crap. They tell you things have been taken care of time after time but it's just a ploy to get you offe the phone because there's zero oversight! Avoid like the plague!!!

Manulife sent an approval email finally after months and months of processing LTD... Progress! Yay!...

Noooope...

Weeks have gone by and still no money... Not even the current month which they calculated long ago. Promised money by Oct 31st then by first week of November... Still nothing. Supervisor has been involved for weeks now....

Bullying and starving disabled folks is not ok, Manulife.

I knew that all insurance companies sell air, but this one (MANULIFE) is the champion in croockedness, useless and the most nosey and expensive.
For medical travel insurance to US they interrogate you for a good hour, very privately invasive, want to know everything about your health and habits, almost want to know how many times you peed yesterday and at the end (after wasting your time) they roll out ridiculous unaffordable price. Based on other people's reviews about claim refusals, it's fair to assume that croockedness is their specialty: they want to get the most money and to pay out the least or NOTHING AT ALL. "Nice business". I hope Canadians, especially seniors or snow birds would help them TO GO BELLY UP.

Well it started back in April, I called to get clarification on cataract surgery coverage. I was informed it would be covered from my diagnostic visit through to the surgery (IOL) implants at 80%. After my first visit with my specialist I started submitting my receipts for the lense imaging and preparation for the procedure. I didn't hear back for over 2 weeks so I called back. They lost the attachments to my email that contained the receipts, so I re submitted them. I called back again a week later, still no response and I was told not to call or email again they would notify me. Another week went past and I called again, still no clarity so I asked for a manager. I had to re explain everything again!! The supervisor Ava seemed to understand the sequence of events and said she was going to re submit the information and recommend payment and she would call me back between 24 to 72 hours. That has past now and I waiting for a call back from her. Not 1 person gives the same story as the last one. I have been a plan member for almost 30 years to the tune of $171,000. and an additional $60,000.since I retired! Horrible company to deal with! I can't understand the accents and they don't fulfill their promises. This is all over a $6000.00 claim, shameful! Why would they treat a senior this way, or anyone for that matter? It cost me $550.00 per month to have this policy, truth is I would have been way further ahead to set that money aside and cover this all myself. I'm gobsmacked at what they put people through. This is a very shorten version of the journey I've been on ☹️, sooo disappointed.

Bunch of thieves!.strongly suggest to HR and bussiness owners don't get even close to these thieves, If you want to give real insurance to your employees.

This company has screwed me over BC they refused to give me my account number a while back BC they say money gets taken out on the first but reality it's taken out 2-3 days after and I was missing 2 dollars my bank rejected the request and instead of giving me the account number so I can pay they told me to wait (which takes about a month) and now I am owing a $1000 in fees BC of it. I got fed up in August and finally got the account number, started making payments to remove the balance only to find out on Oct. 20th they fully cancelled my account so so I didn't have to make a payment, to now, just a few days ago that they exempt my account and that I owe 700+ still after me calling to find out how much I owed on the 20th a few days before. And I asked them what happened to the amount I paid for August/Sept and they said it was for specific months.... Which by my calculations I should of only had 300 left of the 1k I owed... They basically stole the 700 I already gave them....(I also have low income so I don't have alot to go around and have to budget so much just to even make sure I have food on the table) On-top of it all There is so much miscommunication from those who are in the higher ups and they take a long time to even respond back.
If you plan on going with them, be warned... Demand the account number so you can manually make payments DO NOT trust the automatic payments. But don't ever expect them to do their job properly cause it takes months or they are back and forth with your account. if you had an advisor don't expect them to reply back to you ever so your pushed to calling ppl who basically take on the heat from clients. Their website doesn't give you options to make payments and takes a few weeks to update any information on how much you owe or that your payments even made it through.