Phil was really forthcoming about the brand and was very patient around the purchase which made it very easy to make the decision to buy. Gave us all the information we needed and the experience was f... See more
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See what reviewers are saying
I can highly recommend Maxus Northside, our experience was very positive and the staff were very helpful throughout the process. If you are looking for a Van dealer then i don't think you will get a... See more
Company replied
Do not buy! Maxus delivery 9 250miles when delivered to my home address, broke down after 3 days alternator fault. It’s broken down with same fault 5 times since and have done my best to r... See more
Great service, I was in the fortunate position to buy the vehicle outright so I had no experience with finance side. I enquired on the 10th June and took receipt of my new Maxus Deliver 9 on the 25th,... See more
Company replied
Company details
Written by the company
Maxus Northside offer the sale, service and repair of the entire Maxus van range. Partnering businesses since 2021 moving them into the all electric age with style and comfort. Since our beginnings, we have developed more than just buildings. Our investors in people scheme has received silver accreditation. Every member of the Northside team is an industry expert and a vehicle enthusiast. Whether you are working with sales, technical or support you are guaranteed to be in safe hands. Our sales and services are tailored to cover every customer want and need, carrying one of the largest volume of stock vehicles across all UK based Maxus dealerships.
Contact info
Sandtoft Industrial Estate, DN9 1PN, Sandtoft , United Kingdom
- 01302 304 858
- feedback@northside.co.uk
- www.maxus-northside.co.uk
4.1
Great
65 reviews
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Hasn’t replied to negative reviews
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Reply from Maxus Northside
Hi Dave
Thank you for choosing Maxus Northside and taking the time to leave us a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Really easy from start to finish
Really easy from start to finish. Great price and an amazing price for delivering the van to us. Looking forward to receiving the van this week.
1 February 2025
Reply from Maxus Northside
Dear Jamie,
Thank you for choosing Maxus Northside and taking the time to leave a 5* review.
We hope you enjoy your new Deliver 9 and look forward to seeing you again in the future.
Kind regards
Customer Care Team
Laurie was very helpful
Laurie was very helpful and the purchase went smoothly and easily
25 January 2025
Reply from Maxus Northside
Dear Bryan
Thank you for choosing Northside Maxus and taking the time to leave a 5* review.
Your kind feedback has been passed on to Laurie and the rest of the team.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Reply from Maxus Northside
Dear Pab
Thank you for choosing Northside Maxus and taking the time to leave a review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service from first initial…
Excellent service from first initial enquiry to handover
10/10
18 January 2025
Reply from Maxus Northside
Dear Rob
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Communication great from start to…
Communication great from start to finish
Excellent service
18 January 2025
Reply from Maxus Northside
Thanks you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service throughout
15 January 2025
Reply from Maxus Northside
Dear Rhyd
Thank you for choosing Maxus Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
I can highly recommend Maxus Northside
I can highly recommend Maxus Northside, our experience was very positive and the staff were very helpful throughout the process.
If you are looking for a Van dealer then i don't think you will get any better!
Hopefully when we require our next van which wont be long they are able to help us again
15 January 2025
Reply from Maxus Northside
Dear Paul,
Thank you for choosing Maxus Northside and taking the time to leave a 5* review.
Customer experience is very important to us and your kind comments have been passed on to the team at the Dealership.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Maxus delivery 9
Maxus delivery 9, with around 11000 miles from new. Delivered to Bradford branch, with engine knocking and struggling to run. Told no courtesy vehicle is included in warranty. After 7 weeks and no nearer to resolving, been given endless excuses, told various reasons including, it needs an engine replacement, then latest is we need to check the engine to assess the problem. We have phoned over 20 times all recorded. This is beyond a joke. May have to take legal advice. Meanwhile our small company struggles along with additional costs.
19 December 2024
Unprompted review
Reply from Maxus Northside
Dear Dale,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced with your Maxus Delivery 9. We understand how critical a reliable vehicle is for your business operations. Your complaint has been forwarded to the General Manager at the depot who will be in touch to discuss further.
If you require anything further please contact us at feedback@northside.co.uk
Kind regards
Customer Care Team
Easy to buy our van
Very friendly helpful and accommodating to our needs easy to buy our van and delivered to our door by an excellent delivery driver.
14 December 2024
Reply from Maxus Northside
Dear Michael,
Thank you for choosing Northside and taking the time to leave a 5 star review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Clueless
Awful, had my van for 2 days for a service. Chased what was going on told me it was 2000 miles too early for a service…. I told them I’d rather it done as near impossible to get a booking bang on the mileage. They refused! Ended up taking it without the service and took it elsewhere. Communication was none existent. Avoid Northside Bradford at all costs.
Northside leeds however are more professional with great communication and would highly recommend
27 November 2024
Reply from Maxus Northside
Dear Gareth,
Thank you for taking the time to leave your feedback.
Customer experience is very important to us at Northside and
we would like to take the opportunity to look into this matter further for you and have passed your details to the General Manager at the dealership, who will be in touch to discuss further.
Kind regards
Customer Care Team
Definitely a 5 star after receiving my…
Definitely a 5 star after receiving my Maxus deliver 9 was a pleasure dealing with Phil smith from north side
27 November 2024
Reply from Maxus Northside
Dear Acorn Access
Thank you for choosing Northside Maxus and taking the time to leave a 5* review.
Customer experience is very important to us and your kind words have been passed on to Phil and the rest of the team at the dealership
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Everything went according to plan
4 December 2024
Reply from Maxus Northside
Dear Martin,
Thank you for choosing Maxus Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Had to chase the sales rep at every…
Had to chase the sales rep at every point. Promised dates disappeared and only when escalated did things improve. Day of collection despite PDI the side door runner was covered in wood filler
7 November 2024
Reply from Maxus Northside
Dear Customer,
Thank you for taking the time to leave your feedback.
We would like to take the opportunity to look into this matter further for you. Please can you email further details including your registration number to feedback@northside.co.uk
Kind regards
Customer Care Team
I had a very frustrating experience…
I had a very frustrating experience with my recent purchase. Firstly, the truck bed length was wrong upon delivery, which caused a lot of inconvenience. On top of that, the Bluetooth system doesn’t work correctly, and I’ve had ongoing issues with it. What’s worse is the customer service — they’ve completely dropped the ball. I’ve sent emails about the issues, but they never responded. When they did address the problems, they didn’t fix them properly. Overall, the service and quality were not what I expected, and I’m extremely dissatisfied.
29 November 2024
Reply from Maxus Northside
Dear Damian,
Thank you for taking the time to leave your feedback.
We would like to take the opportunity to look into this matter further for you. Please can you email your registration number to customercare@northside.co.uk
Kind regards
Customer Care Team
Good to deal with
Good to deal with, quick turnaround from order to delivery.
Only down side is the location when the service or breakdowns happen, could do with some more service centres.
27 November 2024
Reply from Maxus Northside
Dear Nigel,
Thank you for choosing Northside and taking the time to leave a 5* review.
Our Sandtoft depot is now a vehicle storage facility and all services are carried out at any of our other seven depots.
Kind regards
Customer Care Team
Never bought a Maxus before. Never again!!
Never bought a Maxus before.
Salesman told us it would carry the same weight as a transit twin wheel.
It doesn’t.
Doors don’t shut properly
Hands free doesn’t work properly.
It’s soo bouncy on the rear end, I could hire it out for kids parties 🎈 and I feel like the clown for buying it and trusting north side.
Absolute joke of a truck.
Absolutely no shxts given when these concerns were raised.
On the bright side, only 4 more years finance on it 😩
27 November 2024
Reply from Maxus Northside
Dear Simon,
Thank you for taking the time to leave your feedback.
We would like to take the opportunity to look into this matter further for you and have passed your details to The Head of New Van Sales, who will be in touch to discuss further.
Kind regards
Customer Care Team
NORTHSIDE Doncaster
NORTHSIDE Doncaster went above and beyond to get me the spec I required with the maxus.
Always keeping me updated. The customer service was exceptional and very helpful, would highly recommend and will definitely keep doing business with them in the future. *****
27 November 2024
Reply from Maxus Northside
Dear Richard,
Thank you for choosing Maxus Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
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