Media Markt Austria Reviews 

On the evening of 05 August 2025, I placed an order via Mediamarkt's official website for a headset required for work purposes. The product page stated a delivery date of no later than 07 August 2025.

I selected the pick-up store in District 13, Vienna, close to my accommodation.

On 06 August 2025, I received the delivery slip from Mediamarkt confirming the delivery address (District 13).

On 07 August 2025, I did not receive my order. Later that day, I received a notification stating that
my parcel had been delivered to a parcel shop in District 7, which was not the location I selected at
check-out and not the delivery address in the confirmation. (They even told me that I could go and pick it up myself - seriously??)

As of 13 August 2025, the order has still not been delivered. I have contacted Mediamarkt multiple
times without receiving a satisfactory update or resolution. Now, I am not even in Austria anymore, and they still have the headset and MY MONEY!!! (Not sure if this is even legal in Austria!?)

This constitutes a breach of the agreed delivery terms and has caused direct inconvenience, as the
headset was urgently required for my work.

This situation is unacceptable.

Thank you very much

I wanted so long to get attention from customer service

I bought my good online. It was very easy to make my purchase and to do it on a leasing. In 15 min i went to pick it up from the store where i finalized the leasing option with just a signature. The customer service staff were very kind and efficient working.

Good quality and trustfully

I orered samsung galaxy s24 3 weeks ago and i still didnt get it. I tried to sent email, phone call but nobody answer to me.

The best experiance.

Good price, many selection

The company is nice and I also buy phones and tablets and other electronics fro there

"The people from Media Market are super friendly, competent, customer oriented, quick and professional.
It is really pleasure to work with them"

I purchased and paid for 3 items online (washing machine, dryer, dischwasher). All in attractive price. It was not all ready to be dispatched (it was not all stored) so I agreed to wait to all be deliver at once. Two weeks later I received email about one of the products (Bosch dryer) being sold out and I found the very same with +300 EUR price and different articel number and even after speaking with help desk they said "sorry". Very unprofessional.

I’m happy with the great fast service.

When a entered the store, the products were well localisated and were different qualities with differents prices. I was able to choose calmly. At the end the seller was very nice and professional.

We were lucky to meet Dominik who helped us with choosing what we need for and answered all our questions and as foreigners he spoke to us in english and he made things much easier for us.

"Support & Kindness extended during the purchasing; though I am third country national and hardly able to speak German. I must appreciate your representative Klaudia & one more colleague sorry as I am forgetting his name who supported and handled very effectively and which lead to enhanced buying experience."

Simple, fast and competent service online as well as offline and on the phone.

I was forced to pay extra for a service I don’t need and an “updated Windows” even though I said my intention is to not use Windows and install Linux on this particular laptop.

Very good range of products to choose from and super fast delivery.