Sales people, IF you can find one, show no interest at all in helping customers. After 45 minutes of trying to buy an iphone, we gave up and went to Apple. While waiting and searching we encountered t... See more
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Very good experience with MediaMarkt Austria. The ordering process was simple and straightforward, and everything went smoothly from start to finish. The product was exactly as described and arrived... See more
The employees were super friendly,if they didn't told me about the "Kunde Karte" i would've paid 100 euro more on my phone, because the "Kunde Karte" gave me a discount of 100 euro,I highly recommend... See more
We had a great experience. We are new to Vienna. We purchased a refrigerator, Freezer, Washer, Dryer, Toaster Oven, Microwave and a vaccuum cleaner. The staff was extremely helpful in finding the r... See more
4.4
Excellent
16k reviews
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Great buy online and collect at store…
Great buy online and collect at store service. Punctual, great employee experience at store
18 January 2025
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your review. We are pleased that you were satisfied with our Click & Collection service.
Best regards, Your MediaMarkt Austria Team
The cashier person was rude
The cashier person was extremely unfriendly and very very rude. She has an unprofessional attitude with the customer. I wanted to return everything that I bought back to the shop. But then I let it be because I thought it’s not worth it but I had an extremely bad feeling from that female cashier. I still have my receipt and if I can, I want to make a report about her. Her behavior with the customer is really really rude!
13 January 2025
Unprompted review
Reply from Media Markt Austria
Dear Customer! Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you had with the cashier. Customer service and professionalism are top priorities for us, and we deeply regret that your visit left you with such a negative impression.
We take situations like this very seriously. To address this properly, we kindly ask you to share more details, such as the date, time, and location of your visit, by contacting us at kundenservice@mediamarkt.at. This will help us investigate the matter thoroughly and take appropriate action.
We value your feedback and hope to restore your trust in us with a better experience in the future.
Kind regards, Your MediaMarkt Austria Team
Never again…
I have ordered a dyson hairdryer from media markt, but refund was not granted within the 14day period. What I don’t get is why do they have the option on the return slip that says ‘nicht gefallt’ when a product has to be tried out to determine if it as great as advertised? This option should be omitted.
14 January 2025
Unprompted review
Reply from Media Markt Austria
Dear Customer! Thank you for sharing your feedback with us. We are sorry to hear about your experience with the return process. We understand your frustration and would like to clarify that products purchased online can typically be returned within the 14-day period, provided they meet the return conditions. If there was an issue with your refund, or if the process did not go as expected, we kindly ask you to contact us at kundenservice@mediamarkt.at with your order details so we can investigate the matter further.
We appreciate your feedback regarding the return slip and will take it into account to improve our services. Thank you for bringing this to our attention.
Kind regards, Your MediaMarkt Austria Team
Almost everything that I need
Almost everything that I need, is available, at a reasonable price.
6 January 2025
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you very much for your positive feedback! We look forward to welcoming you back to our store soon. Best regards, Your MediaMarkt Austria Team
Good shopping
Vero nice shop, prepared personal and very helpful advices from Marco. Chance to repeat 99.9%. I am glad with the articles I bought and the prices I get. Until next time! Thanks
10 January 2025
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you very much for your review! We would be delighted if you would visit us again soon. Best regards, Your MediaMarkt Austria Team
Your techs and gadgets really help out
23 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your praise. We hope you will visit us again soon! Best regards, Your MediaMarkt Austria Team
online purchase and GLS
Made an online purchase, they took my money, but I never got the package. No help was offered to fix the situation.
UPDATE: your “help” consisted of you telling me it wasn’t your responsibility since the package was marked as delivered. Well, it wasn’t delivered, at least not to me. Who you choose to work with to deliver your packages, that’s a part of costumer service too. And yours is disgraceful.
16 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your feedback. We are very sorry to hear that you were unhappy with your purchase from us and are still waiting for your order. Please let us know the exact details at kundenservice@mediamarkt.at so that we can assign the case. Thank you very much!
Best regards, Your MediaMarkt Austria Team
30 seconds expirience
I get the item I order online in 30 seconds, and left the store. All I need for pick up was QR code on phone.
20 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your positive feedback. We hope you will visit us again soon! Best regards, Your MediaMarkt Austria Team
The people in the Imst shop were always…
The people in the Imst shop were always responsive and friendly!
1 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team
Unbelievably fast and great service
Unbelievably fast and great service! My order was ready to pick up in just 1 hour and staff was so helpful just before shop's closing time, very well done MediaMarkt!
13 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team
I am so dissapointed over Mrdia…
I am so dissapointed over Mrdia Markt.Is the 9 th day when they took me more that 1500 euro from.my account ((after they sold me an unavaible item) and they still didn' t refund to me.
The comunication extremely poor and unfriendly.
5 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer! We are sorry to hear about your negative experience with us. This is not the level of service we strive to provide, and we deeply regret the inconvenience caused. Please rest assured that we take such matters very seriously. To assist you as quickly as possible, we kindly ask you to contact our customer service team directly via kundenservice@mediamarkt.at.
We sincerely apologize for the delay!
Kind regards, Your MediaMarkt Team
جيدة ،ولكن اود لو ان الاسعار تكون ارخص…
In your normal days, there should be cheaper prices for mobiles. You can do it, but I am not completely satisfied with the prices, and even on Black Friday there were no good offers at all. Basically, I got an iPhone 14 for 633 euros, and this is not a good offer for me. This makes it difficult for me next time if I want to renew my mobile. I hope that refugees or people with limited income will have special treatment or cards because we love your products. Thank you.
10 December 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you very much for your review. We will take your feedback to heart and follow up internally. Best regards, Your MediaMarkt Austria Team
it was very good i wanted to buy…
it was very good i wanted to buy electric vacuum cleaner and i got it online from paying per month to select everything.
28 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you very much for your positive feedback! We are very pleased that you are satisfied with your online purchase of an electric vacuum cleaner and the monthly payment option. That's exactly how it should be! We hope to welcome you back soon. Best regards, Your MediaMarkt Austria Team
The employees were very professional…
The employees were very professional and they helped me with everything I needed.
28 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your positive feedback. We look forward to see you soon in one of our stores. Best wishes, your MediaMarkt Österreich Team
Horrible!!!
29 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, we are sorry that you were not satisfied with the service in our store. We would like to know exactly what went wrong. Please send us your feedback in detail to kundenservice@mediamarkt.at and we will be happy to look into it.
Best regards, your MediaMarkt Austria team
Service standard as expected!
30 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you very much for your positive feedback! We are very pleased that you were satisfied with our service and your shopping experience. Best regards, your MediaMarkt Austria team
Dysfunctional Company
Horrible experience. Ordered a TV. Received a call about scheduling a date and time for delivery. Received an email confirmation of said date and time. Order never arrived. Customer service is rude and has no compassion for customers who have wasted their time waiting around, not to mention they don't propose adequate resolutions and simply give excuse after excuse. Every agent I spoke with had a different story about what happened and couldn't help. I will cancel my order and request a refund because it's easier purchasing the product another way rather than deal with this dysfunctional company.
29 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer! We are truly sorry to hear about the experience you’ve had with your TV order. Please send us your order number to kundenservice@mediamarkt.at, so we can help you!
We will of course forward your feedback to the relevant teams to address these issues and prevent similar situations in the future. Thank you for bringing this to our attention! Best wishes, your MediaMarkt Österreich Team
Reply from Media Markt Austria
Dear customer, thank you very much for your positive feedback! We are very pleased that you are satisfied with our service and your shopping experience. Best regards, your MediaMarkt Austria team
Great store atmosphere with friendly…
Great store atmosphere with friendly employees
19 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you very much for your positive feedback. We look forward to welcoming you back to our store soon. Best regards, Your MediaMarkt Austria Team
Have to give onthe spot conformations
16 November 2024
Unprompted review
Reply from Media Markt Austria
Dear customer, thank you for your feedback. If you would like to give us more detailed feedback, we would be delighted if you could send us an email to kundenservice@mediamarkt.at so that we can improve even further!
Best regards, Your MediaMarkt Austria Team
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