I have been with medicash for quite a long time probably over 30 years,and have always found the system very easy to use and good value. It has improved considerably since one can photograph your rec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app is easy to use. Called medicash for an enquiry and the call handler was very helpful and got everything sorted quickly and easily. Submitting a claim is easy and the payments don’t take long t... See more
Company replied
Can’t believe how easy it was to upload an invoice - complete a very simple form And I was paid days later. Phoned the helpline to understand how it works, and a human answered! And she was super... See more
Company replied
Such an easy process within the app to make a claim and Medicash action very quickly. Lots of choices of options if memberships to suit individuals. I highly recommend Medicash A++++
Company replied
Company details
Written by the company
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Contact info
One Derby Square, L2 1AB, Liverpool, United Kingdom
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Medicash
Hi,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Easy to submit claim via app and money…
Easy to submit claim via app and money paid into my bank account within a few days.
14 August 2026
Unprompted review
Reply from Medicash
Hi Joanne,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Claim annually for dental and optical…
Claim annually for dental and optical consulations. Quick and simple service though the app.
8 August 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
They'll give you a policy if they think you won't claim
I was denied a policy because they said that when I used it a few years ago I used them too much. Note, I didn't abuse the system, I used what I was entitled to, and this they have a problem with. So what they're saying is, buy a policy from us and if you don't use it and we can make a huge profit from you, you can join. If you want to look after your health and we will only make a small profit from you, you're out. Very disappointing but at least there are a lot of competitors out there.
16 September 2026
Unprompted review
Reply from Medicash
Hi Kate,
Thank you for taking the time to leave a review.
We are sorry your initial online application was rejected. I understand you have since been contacted and offered an alternative policy.
Should you need any further assistance, our customer service team are always on hand to assist with any queries. You can contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Reply from Medicash
Hi John,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy process to make claims
Easy process to make claims. Quick decisuons on payment and method of payment ideal
4 August 2026
Unprompted review
Reply from Medicash
Hi Mike,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
It is very easy and straightforward to…
It is very easy and straightforward to claim online and funds are paid straight into my account.
No paperwork needed. I have been a member for a long time and it is so much easier to claim now than it was in the early days.
Great, efficient service
Thank you
14 August 2026
Unprompted review
Reply from Medicash
Hi Marg,
Thank you for your 5* review! We're so pleased to hear that you've been with us for a long time and that you're finding our claiming process efficient.
We look forward to processing your next claim.
Kind regards,
Hannah
Surprisingly what I thought was a…
Surprisingly what I thought was a receipt was in fact a dental plan. What appeared to just a plan was accepted as a receipt
12 June 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy to make a claim online
Very easy to make a claim online. Prompt payment
18 August 2026
Unprompted review
Reply from Medicash
Hi Sue,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi Bernard,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Receipt process is hard work and over…
Receipt process is hard work and over zealous
14 September 2026
Unprompted review
Reply from Medicash
Hi Paul,
Thank you for your review. I'm sorry to hear of your experience.
We actually have some videos on our website which explain the most common issues customers have when submitting claims and what to do to avoid this. You can find them at www.medicash.org/claims.
Our customer service team are also on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Excellent easy to use app
Excellent easy to use app - makes claiming a very simple exercise
14 August 2026
Unprompted review
Reply from Medicash
Hi Joanne,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to use app with clear and concise instructions
Easy to use app
13 September 2026
Unprompted review
Reply from Medicash
Hi Yvonne,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy system through my employer
Very easy system through my employer. Claims get paid quickly and submitting them is very easy.
10 September 2026
Unprompted review
Reply from Medicash
Hi Bobby,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Terrible experience
my company stared using Medicash this year, where i'm supposed to claim back excess from private medical insurance. Every time I submit a claim, they decline it, even though I provide all the relevant documents. Last straw was claiming the excess from private medical insurance bill - I followed exactly what the app told me to upload, only then for it to be declined.. so I had to call them back and email them another and completely difference document. I will not be frustrated from chasing my claims, but I will recommend my company to stop using them.
4 September 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear of your experience, as the reason for the decline should have been clearly stated in our response.
This page on our website should offer some guidance on making a PMI excess claim: https://www.medicash.org/customer-service/make-a-claim/#pmi
If you still have any questions, our customer service team are always on hand to assist with any queries. If you would like help understanding what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
Easy to claim
Easy to make a claim by submitting photo. Very user friendly.
9 September 2026
Unprompted review
Reply from Medicash
Hi Steph,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Timothy,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi Dominic,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Excellent app from Medicash
Very easy to submit a claim the app is excellent.
7 September 2026
Unprompted review
Reply from Medicash
Hi Robert,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Wanted to make a claim for my partner…
Wanted to make a claim for my partner in the App. Discover Medicash now no longer permit a partners policy to be managed on the same device as the main policyholder - myself.
We are elderly - have only one device. I do all the IT stuff. Q. Is this change fair? The premiums are claimed from a joint account in our names and claims paid directly into the same account.
Had no notification of this change. Spent roughly an hour of my time today trying to find my partners details on my app. Phoned the company - said I could make his claim via the website. This was ok for the first claim but froze on the second claim. So neither claim has gone through . Had to phone again and request a claim form to be posted out. Despite, policyholders being constantly encouraged to use the App. I’m going to cancel my plan after 15 years.
7 September 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear of your experience. This is a recent update to our app to ensure any sensitive information contained within it is protected.
Our Customer Care Team would like to look into this further for you, if you could please email customercare@medicash.org with your name and policy number.
Kind regards,
Hannah
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