Med Mart Reviews 

10,860
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the staff's exceptional helpfulness, knowledge, and patience, making the purchasing process smooth and reassuring. Many appreciate the personalized approach and efficiency in handling orders, often noting quick processing and timely delivery of products. People are generally pleased with the products received, finding them comfortable and meeting their needs. However, some customers also noted issues with product quality, such as items arriving with defects or parts not built properly. A few other people also felt that customer service was unhelpful or slow, leading to frustration with order delays, lack of updates, or difficulty resolving issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and professional... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many appreciating the helpfulness and patience... See more

Order

People report positive experiences with order, highlighting the ease and efficiency of the ordering process,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent assistance and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YOUR AGENT, PATRICK BY PHONE, WAS WELL INFORMED RECOGNIZED MY NEED FOR A TALL DRIVE MEDICAL ROLLATOR, VERIFIED MY SPECIFIS FOR ORDERING, TOOK OUR CARD INFORMATION EFFICIENTLY, AND IN GOOD TIME VERIFIE... See more

Company replied

Rated 5 out of 5 stars

Needing a special piece of medical equipment can be very tasking when not sold local. Searching, buying, receiving in a certain type period can cause anxiety, etc. Onecall to Med-Mart and one discus... See more

Company replied

Rated 5 out of 5 stars

Buying was easy and we had real live person to speak with immediately right at the end of purchase, we received a telephone call. That made our day. Everything so far very excellent!!!! Can't wait to... See more

Company replied

Rated 5 out of 5 stars

The item we ordered was missing keys to activate it and MedMart staff worked to get a new key sent quickly. When further problems with the item were found, they worked with the manufacturer to get it... See more

Company replied


Company details

  1. Mobility equipment supplier
  2. Disability equipment supplier
  3. Hospital equipment and supplies store
  4. Medical Equipment Supplier
  5. Motor scooter dealer
  6. Wheelchair Shop

Written by the company

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(10,860)

1,071 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was told at the time of order that it…

Was told at the time of order that it would ship out next week. 3 weeks later was told it should ship within 2 more weeks. Don’t order if you have a timeline to complete project.

3 June 2026
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Reply from Med Mart

We understand how important the products we sell are and sincerely apologize this item is to ship later than anticipated. I see we gave an update via email on 6/9, and things are still on that track. Please reach out if needed and we appreciate your patience.

Rated 5 out of 5 stars

I was amazed that how helpful your whole team was in helping me purchase the Sit stand Lift I needed to help my wife at home. Thank all of you

I was amaze, it was late right before you closed for the evening. I talked the help desk I got a quote for a Protekt® STS500 Compact Sit-to-Stand Lift
SKU: 34500-COM-30669SA.I Had trouble with my password after I had paid for it to get in to my account. I believe Kristan was who I talked with. Got everything straighten out. Got a message it had shipped on Monday morning and it is sitting in my living room at 12:00 Thursday. I could not be more happier. What a Great team you have. I will be getting all my items from you.?Thank your whole team for me. I talked with at least 3 different team members. Great Job

14 June 2026
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Reply from Med Mart

Thank you for your review and business, we truly appreciate it.

Rated 5 out of 5 stars
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Reply from Med Mart

We pride ourselves in knowing the products we sell so we feel confident finding the right product for our customers. We appreciate your acknowledgement of that-thank you!

Rated 5 out of 5 stars

Great Experience

Stacy was the best! I needed assistance with ordering a lift chair - Stacy was polite, helpful, and got me what I needed.

18 June 2026
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Reply from Med Mart

We agree, Stacy is the best! Thank you for your kind words about your experience, we truly appreciate it.

Rated 1 out of 5 stars

TERRIBLE

I would advise you to be extremely careful when doing business with Med Mart, Indeed, in order to avoid being financially raped, I would avoid doing business with Med Mart. After I had placed my order with Med Mart, I found their prices to be three or more times higher than the prices of other companies. Moreover, Med Mart sold me very expensive parts (thousands of dollars) that I did not want or need. Med Mart told me that they could not sell me what I wanted and needed without selling me the parts I did not need or want. When I finally got Med Mart to allow me to return the parts that I did not want or need, they raped me yet again. The charged me hundreds of dollars for restocking fees and crazy prices for the parts that I did need. In sum, I would run, not walk, away from Med Mart. It is my individual, personal, subjective opinion, belief, and interpretation that I was ripped off by this company.  Therefore, it is my individual, personal, subjective opinion, belief, and interpretation that the company is incompetent, dishonest, and/or unethical.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, subjective, personal opinions, beliefs, and interpretations.

11 May 2026
Unprompted review
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Reply from Med Mart

Thank you for taking the time to share your feedback. While we have a different perspective on the points raised, we are always committed to maintaining high standards and continuously improving our customer experience. I am not able to confirm your order or provide specific feedback, as this review is not affiliated with an email address that we have done business with. If you would like us to look further into this complaint, we will need an order number or the email address associated with your purchase. We encourage anyone with concerns to contact us directly so we can better understand their situation and address any outstanding questions.

Rated 5 out of 5 stars

When online wheelchair cushion to look for a cushion for…

When online to look for a cushion for my wheelchair, found the item I wanted right away ordered it. Your website was amazing. Had to reach out to customer service over an address. The issue the representative was so nice. There was no waite time at all. I ordered it on 17 June and received it on 18 June. Great service.

17 June 2026
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Reply from Med Mart

Wonderful-we are so glad the ordering process was smooth, please let us know if we can help in the future!

Rated 5 out of 5 stars

Darryl

Darryl? Customer service was very helpful and understanding helping me through the order process.

17 June 2026
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Reply from Med Mart

We are so glad you had a great purchasing experience! Let us know if we can be of further assistance.

Rated 5 out of 5 stars

Customer Service Was Amazing !

Stacy had the answers for everything ! She was phenomenal! Stacy knew exactly what I ordered, and made sure that I had everything I would need to go with it!

17 June 2026
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Reply from Med Mart

We take pride in our product knowledge, we feel confident when helping our customers purchase equipment. Thank you for your review, we truly appreciate it!

Rated 2 out of 5 stars

I ordered 2 items and got 1

I ordered 2 items, and only received 1. I had to call to find out it's on back order. No one notified me by phone or email.

4 June 2026
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Reply from Med Mart

We apologize for this inconvenience, we understand how important the products we sell are and understand the frustration in the delay.

Rated 5 out of 5 stars

Darryl understood exactly the part that…

Darryl understood exactly the part that I needed. He took down the information and said he would call me back to make sure that the part was in stock.
He returned the call the same day he gave me the information for purchase and overnight shipping. I was able to purchase it the same day and will be receiving it very soon.
Thanks for great customer service!

16 June 2026
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Reply from Med Mart

Thank you for your feedback! We are so glad you had a great experience. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Wonderful contact

Wonderful contact, clear explanation. Patience and efficiency, great experience

16 June 2026
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Reply from Med Mart

Thank you for taking the time to provide this feedback, we truly appreciate it!

Rated 5 out of 5 stars

excellent product...great customer…

excellent product...great customer service

16 June 2026
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Reply from Med Mart

Wonderful! We are so glad we met your expectations in product and service. Thank you for your review and business and please let us know if we can be of further assistance.

Rated 5 out of 5 stars

New Wide Wheelchair

Finding the right product and placing my order was easy. Prices are comparable and hopefully we will received a great product!

15 June 2026
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Reply from Med Mart

We feel confident you will be satisfied with the selected product. Thank you for your review!

Rated 5 out of 5 stars

Smooth

Smooth, ordering process really saved time.

15 June 2026
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Reply from Med Mart

We are so glad your purchasing experience was seamless. Thank you for your review!

Rated 4 out of 5 stars

Great order lady Stacy!

Order lady , Stacy, was very helpful regarding my purchase. Hope the rest of the transaction goes as well.

12 June 2026
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Reply from Med Mart

Thank you for your feedback, we are so glad the ordering process was seamless! Let us know if you need anything further.

Rated 5 out of 5 stars

Outstanding Sales Process

Sales people were extremely knowledgeable and pleasure to work with. We’re not in a hurry to get me off the phone answered one of my questions and provided great support.

12 June 2026
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Reply from Med Mart

Wonderful-we pride ourselves in taking time with each customer to ensure we get each person what they need. Please let us know if we can be of further assistance.

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