Mels Cleaning Reviews 

Where do I start, paid in advance to have an end of tenancy clean and didn’t receive any sort of confirmation so rang and asked if they have received the money they informed me that they had and they would be with me at 2pm I said they was supposed to be at the house for 10 and made sure they they knew the house was furnished and all the white goods needed cleaning, the “cleaners” turned up and started cleaning upstairs they then went on to say they had been called in as the cleaners who was supposed to be there where having “car troubles” and are nothing to with mels cleaning they then went on to say that actually only 1 of the 2 of them was actually a cleaner and the other one was a builder, I had paid £250 for 4 hours with 2 cleaners My partner who was dealing with the house was so shocked and didn’t know what to say but We needed the house cleaning as was doing the key handover to the landlord that evening, a short time later my partner had to go to get some cash out before he left they said to him can you sign some paper work just to say we turned up my partner agreed signed the paper and went to the cash point came back 20 minuets later and they had gone only being there 3 out of the 4 hours they where supposed to be and not showing him any of the cleaning they had done later on that evening we did the inspection with the landlord and honestly didn’t look like the house had been cleaned at all the cupboards where still filthy the fridge, washing machine and dishwasher hasn’t been touched and not cleaned at all floors hadn’t even been hoovered bathroom wasn’t touched, was told the house would be spotless and they needed the 4 hours for 2 cleaners so they could do the skirting boards and all the little details that was the least of the issues the house was no different to when they came I have been calling them now for 2 weeks speaking with different members of the team trying to come to some sort of resolution but nothing I’m now getting charged another £200 from my landlord to get another cleaning company in to do there job, haven’t even received the invoice I have requested at least 10 times a refund would have been good considering the photo evidence I have but nothing as they claim the cleaners are part of mels cleaning and that my partner signed off the clean how could he have done that if one minuet he’s there and they are still “cleaning” and tells them he needs to go out to the cash point but when he returns they had gone so no one to show him the cleaning or to sign it off
I’m really disappointed

FABULOUS!!! highly impressed by both the efficience of the cleaners and also the very precise methods they employ. They managed to do an absolutely smashing job on my aunts bungalow after many years of neglect. The place hasnt looked so clean for years. The girls were wonderful and made sure my elderly aunt was comfortable throughtout their visit and even took 5 minutes out to sit and have a chat with her which really brightened her day after many months of not having any company in the house.
Very very pleased. Thank you

Despite paying in advance, being flexible with days, and being let down twice at the last minute; a week later and I still await a refund. I was assured a refund would be processed last Friday, it’s now Wednesday. Unfortunately I don’t think this company can be trusted presently, a shame it all started so well.

I would like to thank missie and the gang.
They worked really hard made my decisions to get rid of rubbish easy, it all looks so different now.
I will not hesitate too recommend or use them again.
Big Thank You Mels Cleaning

Missy and her team were brilliant when dealing with a very difficult clean we needed doing after losing a loved one
From the office staff to the team that came out it was faultless
Thank you again

Arranged for a team to complete an end of tenancy clean last Tuesday at midday. Paid upfront. received a text at 10am saying they would be slightly late and would be arriving at 10.30am. When we rang and spoke to Alex he was very professional and informed us that he would rearrange and send the team to another location to arrive at ours for midday as originally planned. At midday we received a call saying they were delayed and wouldn’t be there until 4pm. At 4.30pm we rang and were told 1.they were outside 2. They were running late. After this we were told they were still on another job and would come and collect a key so we wouldn’t have to hang around. At the same time we received a text saying there was a car accident and the team would be there at 7pm opposing what was said over the phone. Someone did come and collect the key and we were assured it would be done that evening.
I told them that I understood it was late so completing it on Wednesday would be okay if they couldn’t do it that evening.
The clean wasn’t completed until Thursday - after numerous calls and texts assuring it would be done Wednesday. We asked that we be told when the clean was complete so we could evaluate the work (as instructed in the email by the company) we were not called. We arrived and found the fridge and freezer had all been binned with cigarette ash all over the top so it was not salvageable, and laundry cleaning items taken. We rang and was told this was unacceptable and we would hear back. We have been told repeatedly when we ring that we would hear back about what could be done and have not even though it’s now been a week later.
There is obviously an issue with communication as no one has rang us back and everyone we have spoke to when we rang has been so apologetic and said they would ring back and don’t.
I would suggest not leaving anything in the house if you’re having a clean done. The cleaning was good - they even did the oven.

Update: spoke to Tracey who was very helpful and wanted to make it right. Have been given a partial refund of 25%

First of my regular cleans completed this morning and very pleased with the service so far. Prompt arrival and the 2 ladies were very professional, the even had cards 5o hand as my friend is also after a service. So far so good

Extremely pleased with my end of tenancy clean.
The landlord had let maintenance on the property lapse to the point thousands are now going to have to be spent rewiring, replacing stairs and such however the team managed to work around all the issues and clean to an excellent standard.
The team also were able to flex when I was stuck in traffic behind an accident around school pickup.
They were professional and understanding. Will definitely recommend and use again.
Many thanks

I have been left bitterly disappointed by my experience with this cleaning agency.

I had an end-of-lease clean booked for 10am on a Tuesday in Weymouth (Dorset). It was arranged and paid for 6 weeks in advance, by a very professional sounding lady who clearly described the service and made me feel comfortable that I could rely on them to thoroughly deep clean the apartment and hide the fact that I'd secretly had a cat in there (something I specifically pointed out to them).

On moving day, I was all packed up by 10am but nobody was here so I called the office. After 30 minutes they were able to explain that the 'cleaning crew' had had an emergency with her school-aged daughter and was delayed. Of course these things happen and family comes first, so I passed on my best wishes but begged them to find an alternative to allow me to complete my move. In the meantime I rearranged my own plans for the day.

At 12:00 I had to leave to catch a flight so I spoke to the estate agent and got them to agree that the cleaners could collect the key directly from the office and come the following day. Mel's Cleaning agreed to this with thanks for the extra time, and I continued my difficult move overseas.

However, the following day (Wednesday) came and went. Thursday came and went. On Friday afternoon the estate agent called me to say that the cleaners had not yet been in touch, and that the landlords had arrived to spend the weekend only to find the flat uncleaned. Horrified, I immediately called Mel's Cleaning and insisted that they get in touch with the estate agent at once. They did so, arranging to collect the keys at 10am on Saturday morning.

Well, at 10:30 on Saturday morning, guess what? The estate agent called me to say that nobody had shown up, and also "Were you keeping a cat in the flat?", because of course they had seen cat hairs that were supposed to have been cleaned up long before anyone had the opportunity to see them.

I called Mel's Cleaning and was met with voicemail. I left a message and was pleasantly surprised to actually get a call back an hour or so later. The caller told me that the appointment with the estate agent had not actually been confirmed because they'd said they needed consent from the landlord. Abi then proceeded to contact both the estate agent and the landlord directly to attempt to rearrange the clean.

This went on for some time, until finally at around 12:30pm the estate agent called and told me she had no faith in the cleaner and felt she was "fobbing us both off". I later exchanged emails with the landlord who clarified, "I spoke directly with Abi and quickly formed a view that she was, quite simply, a liar. We had expected her today (Saturday) at 10.00 a.m. but, after several conversations, she finally admitted around 12.15 that her team would not be coming."

At this point, as outgoing tenant, I was expected to take action, so I asked the estate agent for a local company recommendation, called up Dust Bunnies Dorset and had a new clean arranged for 9:30 Monday morning.

Abi was sincerely apologetic and said that she wished we would allow her to continue to resolve the problem, but agreed to issue a refund. I passed her my bank details and received the full refund 6 days later.

i have recently had a full end of lease cleaning service from Mels Cleaning.
I had reached out as i nedeed a really thorough clean including the carpets and upholstery as i had a rental that was fully furnished.
I called and was given a very reasonable quote which i was happy to proceed with and they got me all booked in within a few days. The team who came out to me were prompt and very courteous and they had everything needed to get the job done.

The cleaners arrived on time and carried out the clean very thoroughly. All parts were covered. They even discovered a quiche someone had left in the oven!

I found the service from Mels cleaning really high standard making the booking was straight forwad . Tracey was sympathetic and easy to communicate with. The cleaning team Marena did a wonderful job they were so hardworking and thorough. They did lots of extras organising my kitchen They completely transformed my house back to my home .I just hope that the ladies are paid a high rate to reflect the higher cost of this service..It was worth it..

The crew that turned up at my house were excellent They just got on with it and I stayed out of way

great service and cleaning was top quality. 100% recommend

Very disappointed. Arranged bi-weekly cleaning which to begin with, I was very happy with the service and cleaners. Then I was informed that our cleaners no longer worked for Mel's Cleaning and a replacement would be found for my next clean in 2 weeks. I emailed prior to this clean for an update, no response. No cleaner came. I emailed again, no response. Eventually, I emailed to say that I no longer wanted to continue using Mel's Cleaning given the poor service I had received - and again, no response. Disappointed to say the least.

Lovely service provided by a happy and competent team. The booking systen was smooth and straight forward and they helped even when i felt like i was asking silly questions

Had a lovely team that came out to help me with my moving out clean
Missy and her team were very professional and can't thank the girls enough for helping me out short notice
It's just been a smooth journey from start to finish

The cleaners were very polite, punctual and did an excellent job to the satisfaction of myself and my letting agent.

Beautiful service the company was easy to book with and listened to what I needed they did not try to make me have any service I didn't need. They cleaned at my house to a high standard and I was very happy. I would be wanting to use them again for cleaning for me.
Thank you for the hard work that was done

Wow we was due to have a inspection from our landlord and we required a full deep clean the 2 lovely ladies arrived full of enthusiasm so cute the girls tackled our bathroom their was nothing that was to much we are blown away by how professional both the girls where nothing appeared to much our house smells divine hopefully our landlord is happy well done thank you so much