Met PlusTelecom 

Cold called my elderly mother who has dementia. Signed her up and got her bank details off her. I'm now trying to extract ourselves from this nightmare. They could not answer my question of how they obtained her phone number !

If I could leave zero stars I would. I have never left a review for anything before, such is the strength of my feeling towards this organisation who harassed my elderly mother, until she paid hundreds of pounds to pay them off, constantly calling her for more money for one thing or the next, all whilst giving poor or no service at all. Preying on elderly people, absolute scum. I can only assume that the people who have left 5 stars are either fictional, work for the organisation or have a very nasty surprise coming. Stick with Virgin/Sky or one of the main providers, AVOID THIS ORGANISATION AT ALL COSTS!

Don’t buy anything with these. CON MEN !!!!

Also know as zoom telecom, millennium talk and mega telecom.

Added all this onto the bill without informing you.
£3.56 for call centre charges. Yano just Incase something is wrong with the phone line and you need help your pre charged ever month for it !
£3.99 for paper bills. Ink must have run out the printer every month so £3.99 isn’t going on ink.
£3.99 for Fraud Montoring. Never Evan heard of a fraud monitor for a home phone.
£2.50 for care plan 03. Can anyone else let me know what care plan 03 is?
Get told they send you out emails when the person aged 70+ doesn’t Evan know what an email is. Then they say ‘Sorry we didn’t mean email, we mean letter’

Bill that should have been £14.50pm came to £37.50. Wouldn’t mind but the actually call charges £0.00 as the person has a mobile so doesn’t ring out on the house phone.

They Evan send a text out the day before telling you to ‘make sure you have money in your account as your payment is due tomorrow’ what company reminds you to put money into your bank ?

If you have just read this please take my advise and go with EE, BT or any other company that are well known. Don’t fall into the trap. If you already have fallen for it please get in contact with Ofcom and go straight to your bank to cancel your direct debit.

This company is absolutely dreadful, most of the company aren't English. I tried to leave them but they were always slamming the crossover.

Avoid at all costs. They rang my 82 year old Mother who has alzheimers and does not know what day it is. They said she agreed to their service. They contacted BT to terminate her contract without our consent. Their letter of confirmation had no date on it, and they claimed the fourteen day deadline had expired, so wanted a cancellation fee. The Indian gentleman was extremely rude...On-going Dispute!!

Disgraceful. No scruples.

They targeted my 92 year old mother telling her that she qualified for a free line. They ended up getting her bank details from her (which we immediately changed once we realized what had happened.)

We have asked that they cancel the line which we didn't even sign a contract for and are refusing to do so, without paying a large termination fee. They should be shut down.

We will be taking them to court if they don't resolve this matter immediately.

I was contacted by this company and their salman said I was entitled to a special offer for PENSIONERS and would save money on my phone calls and broadband. Then he sent me a letter asking me to sign this letter and return to him . He has called several times, becoming a nucisnce and I said I wanted to cancel the arrangement, he said it was TOO LATE late to cancel. I felt extremely harrassed, and I have not signed the letter, this morning he phoned again and left a voice mail message saying “I MUST ANSWER MY TELEPHONE !!!! He has also called my mobile insisting that I MUST SIGN his letter. I have suffered a STROKE, and I find it difficult to deal with this HARRASSMENT, I am worried every time my phone rings in case it is HIM. I have no idea what their service is like, but their aggressive and frequent sales calls are intimidating . I have emailed support at met plus Telecom and they have acknowledged my email promising to contact me within three days. Altogether a vet upsetting experience. NB UPDATE 10/09 at 6pm.They have since emailed me to say that they have made sure that the contract with them IS CANCELLED. But NO apology for the stress they caused.

Endless sales calls. They expect you to hear their sales script out in its entirety despite advising them at the start of the call that Im not interested. They continue to address me as "Mam" despite me saying stop calling me that. I do not speak to a gentleman by continuously calling him Mr or Sir in the conversation. Why would i buy a product from you when you do not listen to me in the first place. talk over me when i said I am not interested?
What potential customer wants to deal with people who keep saying "mam, mam, listen mam. you are with open reach mam" (Even though I am not). Never mind, they continue with their script like robots. And apparently Im supposed to do business with people like that?

No mam, no lol! Abosolute di*k*

Absolutely the worst kind of lowlife scammers that target the elderly and trick and confuse them into signing up for services.

They repeatedly called my 81 year old Father-in-law and 'tricked' him into divulging his credit card details.

What kind of pathetic, weasels would want to operate or work for a company like this? I don't have the word to describe how pitiful they are. Avoid like the plague.

I am happy with the installation and the rates that MET Plus provides for the customers. The broad band services and telecom service that I availed from the company is trustworthy. I switched from BT to MET Plus and happy to get served on time for all the queries and troubles if any! The company provides you with customisable packages thus making it easy for you to choose.

Where do I start, first of all Avoid like the plague! Anything under MET TECHNOLOGIES it's all a scam. After they Clearly TARGET sales on my 85 year old Grandmother who has Dementia this company led her down the path with opening statement of 'you qualify a reduction ma'am' and what ever other nonsense they said to lead her into passing on details. Nothing but sharks. I have been fighting this since beginning March along with citizen advice and have gladly won ourselves out of it avoiding their £349 cancellation charge! Anybody who has fallen a victim of this company I would strongly advise anybody not to sit around and wait for CISAS or ombudsmen but speak to citizen advice and file complaint through trading standards and with Ofcom im sure theyd love to hear more about these people. With all their unidentified charges picking on vulnerable people these people need shutting down!
Met technologies is the mother of all 3 firms sistering each other under one roof Metplus telecom Zoom Telecom and Millenium Talk I STRONGLY ADVISE ANYONE CONTEMPLATING THESE TO DO THEIR HOMEWORK FIRST!

Excellent Team & they helped me instantly for the credit which was required on the account.
Happy to be with your company.

After they convinced my mum to join them, they added on almost £10 extra a month on stupid fees after them promising it would cost cheaper than our previous provider. Was left without any internet for over a week which is just appalling customer service! After calling and complaining they did absolutely nothing of use to help us. They keep calling at early hours when everyone is out of the house - even though we have told them when we are available. You'd think they could send out a simple letter to get in touch rather than calling 6 times a day. After enquiring about faster broadband, we have been charged extra for a router and received it. Was told not to connect it for another 2 weeks, after a month of receiving the router it still doesn't work. Was told a technician would be sent out on the day I'm writing this and had to clear my schedule and take off work so I would be home for the technician and they didn't even arrive. Overall the company is very unprofessional and only care about money and not their customers. My families worst experience when it comes to customer service and companies in general. I just hope we can switch soon without any stupid and ridiculous fees!

Scam - beware

This company cold called my elderly 85 year old mother who has dementia. They bombarded her for 33 minutes and got her bank details off her. Signed her up for a 2 year phone only contract at a cost of £37.47pm I have cancelled the standing order and am prepared to fight them in court. Totally unprofessional company - AVOID

Very bad company! I hope no one will be victim again. Keep calling but no one answer after we pay everything! Avoid this crocodile company. Words not enough to describe how horrible our experience to them
. They just listen and do nothing. We don't want to stay in your company. Let's see in ombudsman!

Excellent service. Very patient. Satisfactory outcome

Avi was so helpful and I was amazed by the service he provided. He was well organized and never let me down to help to set up my rooter which was hard for me to set up. I really appreciate the hard work of Avi and I was so pleased that Avi phoned me back so promptly. Excellent and Amazing support from Avi. Thank you very much.

Im very happy with the system and the staff were so helpfully with the difficultys i had setting it up grate communication and very helpfully over all