Met PlusTelecom 

This was a Cold-Call offering to replace BT as telephone and Broadband provider.
No documents, nor contract to sign !
Then I heard (after getting back from a foreign business trip, they couldn't verify the address and therefore their Router couldn't be sent.
2 days later, BT disconnected the service (on instruction from MetPlus)
I am furious.
BT is now instructed to reconnect the service.
MetPlus was a HUGELY bad experience. I advise others to have nothing at all to do with them.

AVI . was extremly helpful and talked my partner through settung up my broadband . he was polite and consise in his instruction. Well done for employing such a. Helpful individual.

AVI WAS VERY POLITE AND VERY HELPFULL IN THE END BUT I WAS NOT IMPRESSED THAT I HAD TO BUY MY OWN ROUTER HOPEFULLY I WILL GET REIMBURST

I am not very good at the technical side of things but with very much patience from Mr Avi Das, I managed to get connected. Nothing was ever a bother for him. A very lovely and genuine person,

Many Thanks

Helen Miles (+ a big thank you from my parents who were concerned with keeping in contact from abroad on a trip as I have a brain tumour)

xxxxx

I would like to say a BIG THANK YOU to AVI when I reported a fault on my telephone today. I was very impressed by his manners and he took his time and listened to me. My telephone was working again in about just over 1hour. A great ambassador for this Company. Keep up the good work. Many thanks.

Margaret Dickson

AVOID THESE SHYSTERS AT ALL COSTS! I was contacted out of the blue by Met Plus in November 2017 at a time when I was very disgruntled with bt as the internet service I was getting from them was diabolical with upload speeds barely 0.05, which considering I run a business online, is TOTALLY unacceptable. The Met Plus salesman listened to my problems and promised me over and over that this company would improve on ALL my BT experiences and match any other cheaper prices that I may find both now and also at any FUTURE date, any better internet offers etc. To this day I still do not know HOW these crooks got my number and knew of my unhappiness with BT but I agreed to them becoming my new provider and ordered a met plus router which I was to pay for. Our contract with BT ended and Met Plus took over on 1/12/17. The day came and went but we didnt receive the hub which surely should be with the new customer on the day the new contract starts, if internet service has been agreed and is being PAID for?! On 5th December received a text message saying we are very sorry for the inconvenience the router is taking time to be delivered due to an issue with the royal mail server.Please bear with us. I DID bear with them for another 2 weeks but it was my busiest time for my business and I had to get online, and ALL those many promises of giving a far better level of service were obviously grossly over exaggerated nonsense, so I decided that I wanted NOTHING to do with Met Plus (or indeed ANY telecom company ever again!) and I went and purchased a wifi hub package from 3 which is giving me ALL my internet needs AND mobile phone calls. I called Met plus on 21stDecember 2017to tell them that after this fiasco of a start where they delivered NONE of the things promised, I had decided that I DO NOT want their service now and to cancel my contract. I told the guy over and over again to cancel but he said he couldnt as I had taken out a contract but I said that part of the contract was the internet, needed for business, I didnt even have the router to connect with internet. I said I would pay for a months line rental and for the 2 or so calls I had made but I would NOT pay anything else because their level of "service" is so appalling that I had changed my mind about being connected in any way with them. This IS my right! I recorded the phone call and did inform them of the fact. The router turned up on 23rd December but I refused to take it from the postman and he sent straight back to them. Funny how it all of a sudden turned up after I had tried to cancel!
Then last week I received a bill for £84 for December line rental and broadband charges and a couple of calls, the returned router, AND
January line rental and broadband! I telephoned met plus right away and once more recorded the call and eventually I got through to the cancellations department where i told them I would only pay Decembers charges and call charges and to cancel my account. The man confirmed that this was alright and that my account was now cancelled and that he would send an amended bill. Today I find out, after trying to pay for some food with my card and my card being declined, that Met Plus have gone into my account and taken the whole amount of
£84!!!!!!! I once again telephoned them today, recorded again, and eventually got through to an Angel Barker the senior accounts manager, who I relayed the entire story to and who told me that she would find out exactly what happened (even though I have already TOLD her exactly what happened) and get back to me. She DIDNT, so I called her again only to be told that she was "very busy". SHE STILL hasnt got back to me at 7pm this evening! These people are inept shysters and I doubt if I will ever see the £50 they have helped themselves to out of my account again! Bloody crooks!

I would give 5 stares to the enginearing staff especialy AVI who went out of his way to resolve the problem as to the administery side????? The problem that i had was just shufeled back and forth I just now hope that it has been resolved because BT state thay are goung to disconect the line on the 22 of Jan

Great service, very patient, friendly and very helpful. Many thanks Avi.

today is 15/1/18, I signed up on 20/12/17 and I've only just got the internet sorted. What a palaver! but I get my past emails. I think your system leaves a lot to be desired. If it doesn't improve I will switch.

Both Kevin and Avi were very helpful and patient. They were clear and accurate in their instructions. Kevin's phone line was at times difficult to hear.

Avoid this company at all costs my 80 year old mother was cold called in September and persuaded to take out a contract with them at £14.50 per month ...no extras added, she thought this was a good deal as she was paying more with BT. I have been going over her last two invoices and am shocked to discover she is being charged for paper billing, care level, fraud monitor on her first invoice and on the second one caller display...when she has an old fashioned phone with no display ! A friend of hers rang them up and was fobbed off with a lot of excuses..so I am now investigating it on her behalf as she is extremely worried about paying these bills on a basic pension...so far instead of £14.50 a month she has paid £41.17 and £32.72...twice of what she paid with BT..this company are preying on the elderly and my poor mum is now stuck in this contract. Next step is the Ombudsman !

I was rung out of the blue and told that Met plus would be reducing my current bill for me and I did not have to do anything. The sales guy seemed to suggest the Met plus were part of Open Reach which seemed legitimate.
He knew my address and my wife's name which are fairly easily found I guess and gave the impression he would provide a discount and everything would stay the same.
I would say it bordered on fraud because he was not direct in saying he was selling me a completely new service that had nothing to do with my current phone provider.
He even went as far to say that he could see that I was paying £29 a month and he would reduce it to £14.50 a month. When I pressed him on what my bill was he gave in and was stating what most people in my post code would likely pay and not what I was actually paying.
He gave me a job reference of 7239 which I was sceptical about he even gave me his name as Jack CONNAR which left me less than convinced judging by his accent.
He asked me to provide my date of birth quoting that he needed it to confirm my age because he could not give the discount to anyone under 18 or over 90, under OFCOM guidelines.
I questioned his use of the word confirm as it suggested that he had the details and by me providing it he could make sure it matched the details he had. And there lay the problem as it was clear he was trying to extract information from me without a full explanation of what he was selling. Jack put the phone down on me in the end.
I can see how someone can be conned (yes I mean conned) into taking out a contract without realising what they are doing.
Jack has my e-mail address and said he would send me more details. They have not arrived.
I also rang 1471 and the caller used the number 02036300361.

Will were do we start, This company does not deserve any star due to the bullying tacks.
I have been trying to get a signed contract from them with no joy told they do not have to have one as the phone call is adequate so asked to list to the call
1st call was not the person so gave them a second attempt was the person but could only pick out certain bites off the conversation but as previously requested HAVE NOT HEARD THEM ACTUALLY AGREEING TO THE TERMS They then sent me a email with the alleged phone conversation (this was not the full one as some of the bites I heard was not put on) So I have requested that they release the line back to us. VERY POOR AND GOING TO OMNIBUS AND WATCHDOG.
Never mind the actually bills all the added extra's they have put on.
Will watch this space

We started off with a lot of problems with millenium talk However through the help of your staff especially Avi we managed to sort out many of the problems and get back on track.
We have only stayed with millenium talk because of the help support and advice we got from Avi. I want to thank him for all his help and hope it will be continued.

Communication issues within the company as i had to ask 3 times for my router and resolving a issue with connection with the internet to my appliances was a nightmare!