Very bed service I bought shoos, they wrote me by email that very was fine and the package was in the way and after 2 weeks they told me they didn't have it in stock even if they told me already that... See more
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Excellent Experience! I finally found a Jacquemus piece I'd been searching for in my size for quite some time. I placed my order over the weekend, and it was processed and shipped promptly on Monda... See more
I gave Miinto a bad review at first, due to their return policy. I was not happy to find out that return fees would have been deducted from the refund, even though I received a wrong item, which was o... See more
Company replied
I had the best experience with a customer service of Miinto. They replied very fast and they’ve provided the best solution for my order. It’s been my third order with Miinto and as always I’m happy wi... See more
Company replied
Company details
Written by the company
Miinto è una piattaforma internazionale di moda che connette i migliori negozi di abbigliamento del mondo in un’unica selezione di qualità e lusso. Come negozio del tipo marketplace, non siamo in possesso della merce visibile sul sito, ma ogni ordine è attentamente confezionato dalle appassionate persone che lavorano nei migliori negozi di moda. Che ne dici? Visita il nostro sito www.miinto.it. Se hai bisogno di aiuto, il nostro team di Assistenza Clienti è pronto ad assisterti ad ogni ora della settimana sulle nostre chat.
Contact info
Denmark
- info@miinto.it
- www.miinto.it
4.0
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great customer service…
Always great customer service especially from Marcelina & Alicja :)
23 May 2022
Unprompted review
Reply from Miinto Italia
Gentilissima
Siamo fieri di meritarci le sue cinque stelle.🥰
Speriamo di rivederla presto!
Miinto Customer Care
Customer care good support
I had some questions regarding my order and the customer care support was very good. Let's wait for the shoes and hope that also the product will be ok like the support received via chat.
16 May 2022
Unprompted review
Reply from Miinto Italia
Dear Marco,
Thank you very much for such a positive review! We are glad that you found our Customer Service helpful and efficient. 😊 We also hope the parcel arrives soon, and you like the sneakers!
Marcelina
Miinto Customer Care
Good prices and fast delivery
Good prices and fast delivery. Excellent product selection.
10 May 2022
Unprompted review
Reply from Miinto Italia
Dear Claire,
We are more than glad to hear that you found our prices convenient and delivery fast: we select only the express couriers, and our partner shops do their best to ship the items in no time! 💪 Thank you also for appreciating the packaging, we strive to make every customer feel as if they received a gift! 🎁
Marcelina
Miinto Customer Care
fast and excellente assistance
fast and excellente assistance, that gave me the answers to every question.
8 May 2022
Unprompted review
Reply from Miinto Italia
Dear Marco,
Thank you so much for your review!
We are so happy that you have a good experience with us. 😊
Have a nice day!💕
Servizio Clienti Miinto
very reliable site and above all 100%…
very reliable site and above all 100% original articles !! very kind and very helpful customer service!
28 April 2022
Unprompted review
Reply from Miinto Italia
Dear Chiara,
Thank you so much for your review!
We are so glad that you have a good experience with us. 😊 We hope to see you again soon!
Miinto Customer Care
Very professional assistance
The assistant has been very kind and professional with me: he replied fast to my request and helped me with patience with the procedure of return.
Thank you very much Marcel (and Oliwia too).
15 April 2022
Unprompted review
Reply from Miinto Italia
Dear Hariel,
Thank you!
We hope to see you soon on Miinto. 💕🛍
Miinto Customer Care
ATTENTION FRAUD!!!!
ATTENTION FRAUD!!!!
This company is dubious! I ordered boots that were sent to me from Italy. Without labels!!!!!
I only tried them on at home and sent them back because they are too tight for me. The retailer claims I wore them and I now - after it was checked by so called Dispute Center - have to keep the boots. ANYONE could have worn these boots in the shop in Italy. MIINTO gives no assurances. Do not buy here under any circumstances.
I will consider legal action.
15 March 2022
Unprompted review
Reply from Miinto Italia
Dear Silke,
I am really sorry to hear that you had this experience.😔
I can see that your order belongs to the German market and this Trustpilot site is only for our Italian customers, therefore we will have one of our German colleagues take a look at your order 🙂
I wish you a great day! ☘️
Kind regards,
Marcelina,
Miinto Customer Care
very good customer service and good…
very good customer service and good quality of product with nice price. I will always trust Miinto.
26 February 2022
Unprompted review
Reply from Miinto Italia
Dear Koun,
Thank you very much for your trust in us. 😍 We are glad that you've liked both our customer service and the prices. Our partner shops do their best to provide best offers for high quality products 👌 and we are happy that the offer met your expectations! 🤗
Marcelina
Miinto Customer Care
Very helpful
16 February 2022
Unprompted review
Reply from Miinto Italia
Gentile Federica,
Grazie mille per aver apprezzato il nostro lavoro.♥️
Speriamo di risentirla presto. 😌
Thank you!
It was blind buy. There was no size of a bag on the page, and I was offered to give it back if the size doesn’t please me. But it came bigger and prettier than I expected! Thank you 😊
13 February 2022
Unprompted review
Reply from Miinto Italia
Dear Jasmina,
We are very glad to see we have manges to surpass your expectations! 🤩
We are doing our best to improve our product descriptions (with over 900 partner shops, hundreds of products each it is sometimes challenging to keep everything under control 🙏) and we are super happy that you decided to give us a try despite the website's imperfections.
Thank you! 😍
Marcelina
Miinto Customer Care
Reply from Miinto Italia
Dear Ivana,
Thank you so much for your opinion. 🙏🏼
It was useful and fast in solving my…
It was useful and fast in solving my issue
14 January 2022
Unprompted review
Reply from Miinto Italia
Dear Rosina,
Thank you so much for appreciating our agents' work! 🤩Some issues may occur if you collaborate with over 900 individual entities - our partner shops - but we do our best to solve any problem! 💪
⭐️⭐️⭐️⭐️⭐️
The experience on Miinto was excellent! I found an article that cannot be found on any other website except the official one at a much lower cost. After the order, the package arrived in less than 5 days and the package even had a handwritten inscription from the shop. Overall an excellent experience!!
13 January 2022
Unprompted review
Reply from Miinto Italia
Dear Giulia,
We are extremely happy to see that you are satisfied with your Miinto experience! 🤩
We do our best to put online as many products as possible at the most competitive prices in the market! 💪
Thank you also for appreciating the small details like handwritten notes: we want to feel every customer feel as if they received a gift! 🎁
i did a wrong order
i did a wrong order (92289), and i asked to delete my order. they did in a few second with their customer service chat. GREAT service!
10 January 2022
Unprompted review
Reply from Miinto Italia
Dear Vincenzo,
Thank you so much for appreciating our Customer Care team - they do their best to be as quick and efficient as possible! 💪
Reply from Miinto Italia
Gentile Nadia,
Grazie mille per la sua recensione! 😍 Ci fa piacere sentire che si sia trovata bene sul nostro sito e non vediamo l'ora di rivederla! 😊
Affidabile e molto disponibile
Affidabile e molto disponibile. Customer center works very well and I always use Miinto without problem.
1 January 2022
Unprompted review
Reply from Miinto Italia
Dear Jeong,
We are happy to hear you have used our website already multiple time and are always satisfied! 🥰 Thank you for sharing your experience and appreciating our customer service work! 🤗
Worst seller ever
Worst seller ever! Do not trust them. I have returned an order, and after more than 6 weeks I am still waiting for the refund. Save your money and go shop elsewhere!
24 December 2021
Unprompted review
Reply from Miinto Italia
Dear Salvatore,
I am very sorry to hear that you have not received your refund yet 😰
As I can see your return was sent to the wrong address and it is now on the way to the correct store.
We are currently working on fixing this situation as soon as possible for you.
We are aware that we have created a very unpleasant situation and we are really sorry. 😰 We strive to provide you with a 5 star experience!
That is why we will email you shortly to update you on your return and be able to refund you as soon as possible.
We are aware how difficult it is to regain trust that has been once lost, but we sincerely hope you can give one more chance. 🙏
We wish you a very good day 💐
Super customer service
Super customer service!
I have ordered a couple of items, and while one of them was promptly sent, the second one was very late… after a week I called the customer service (very good that you can actually phone them, the majority of e-commerce only give a contact form to fill in) and I was helped by Marcelina. She was very caring, and solicited the shop to ship the item, despite her efforts the shop gave no answers and Marcelina, after giving me a nice coupon code of 20%off on my next order, was so kind she updated me daily with a nice email. At the end, after a week more, she was forced to cancel my order and refund me.
I am obviously a bit disappointed I didn’t get the item, but I am so pleased by the customer service that I will surely buy again from this website.
14 December 2021
Unprompted review
Reply from Miinto Italia
Gentile Annalisa,
Prima di tutto siamo molto spiacenti per il fatto che non siamo riusciti a consegnarle il suo ordine e che dovevamo rimborsarla. 😞 Purtroppo collaborando con oltre 900 boutique indipendenti i disguidi capitano, ma facciamo il nostro meglio per evitarli o al meno rimediarci. 🙏
Siamo molto contenti che si sia trovata bene con la nostra assistenza clienti: tutti i nostri agenti si prendono a cuore i casi dei nostri clienti e fanno il loro meglio per essere risolvere i problemi. 💪
Grazie per la sua recensione e fiducia in noi! Speriamo di rivederla presto su Miinto! 🥰
Great Customer service!
I contacted customer service for some issues with the payment (request #577368) and they solved the issues in few minutes! Super trustable website!
11 December 2021
Unprompted review
Reply from Miinto Italia
Ciao Federica. 😉
We really appreciate your feedback about our customer service.🙂
Thank you!
well managed
My order was on slightly delay, i contacted the customer care that give me all the information about the order and give me also the tracking number when they have received it. So i see that they really care the client and i am very satisfied about them.
10 December 2021
Unprompted review
Reply from Miinto Italia
Ciao Alessandro,
Of course, we do! We are always happy to help! 🙏🏼
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