Very bed service I bought shoos, they wrote me by email that very was fine and the package was in the way and after 2 weeks they told me they didn't have it in stock even if they told me already that... See more
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Excellent Experience! I finally found a Jacquemus piece I'd been searching for in my size for quite some time. I placed my order over the weekend, and it was processed and shipped promptly on Monda... See more
I gave Miinto a bad review at first, due to their return policy. I was not happy to find out that return fees would have been deducted from the refund, even though I received a wrong item, which was o... See more
Company replied
I had the best experience with a customer service of Miinto. They replied very fast and they’ve provided the best solution for my order. It’s been my third order with Miinto and as always I’m happy wi... See more
Company replied
Company details
Written by the company
Miinto è una piattaforma internazionale di moda che connette i migliori negozi di abbigliamento del mondo in un’unica selezione di qualità e lusso. Come negozio del tipo marketplace, non siamo in possesso della merce visibile sul sito, ma ogni ordine è attentamente confezionato dalle appassionate persone che lavorano nei migliori negozi di moda. Che ne dici? Visita il nostro sito www.miinto.it. Se hai bisogno di aiuto, il nostro team di Assistenza Clienti è pronto ad assisterti ad ogni ora della settimana sulle nostre chat.
Contact info
Denmark
- info@miinto.it
- www.miinto.it
4.0
Great
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return of Paraboot shoes
I have been contacted immédiately by Emilia who was very sorry of what happened, escalated the case to her superior and offered a compensation to forget this bad experience. This experience will anyway cost me money and time but I appreciate the effort to keep me satisfied.
9 December 2021
Unprompted review
Reply from Miinto Italia
Dear Avvanier,
We are extremely sorry for your negative experience with our website, but we are happy to hear you appreciate our efforts to improve it.
Our agent will stay in touch with you in order to make sure we bring as much positiveness in to this case as possible. 💪
We are aware how difficult it is to regain trust that has been once lost, but we sincerely hope you can give one more chance. 🙏
We wish you a very good day 💐
i buy some items and was having a…
i buy some items and was having a problem with the delivery but as soon as i contacted the custumer care everything was solved and i received my items thank to miinto custumer service
9 December 2021
Unprompted review
Reply from Miinto Italia
Dear Jerry,
We are happy that you appreciated our customer service! 🥰
Customer service that all stores should…
Customer service that all stores should have!
Thank u so much Filippo M.
7 December 2021
Unprompted review
Reply from Miinto Italia
Dear Giovanni,
We are very happy that you are satisfied with our service! 🌷
I give 5 stars only to customer…
I give 5 stars only to customer service, because i had to cancel my order. Filippo M. helped me so much, i recommend him because of his kindness and professionalism.
6 December 2021
Unprompted review
Reply from Miinto Italia
Dear Martina,
We are super glad that you liked our agent's work! 🤩Filippo and all our other agents are always ready to help with all the questions you may have! 👌 We hope that you will see you soon on Miinto again! 😉
The service was just great and I highly recommend it
The service was just great and impeccable. I am very satisfied. The delivery arrived very fast. I can recommend it to everyone.
2 December 2021
Unprompted review
Reply from Miinto Italia
Dear Maria,
Thank you very much for sharing your opinion! 😍 We are very happy that you are satisfied both with the service and the delivery time. Hope to see you on Miinto again soon! 🤗
Fast and informative answer :)
1 December 2021
Unprompted review
Reply from Miinto Italia
Dear Alessandro,
Thank you very much for appreciating our customer service agents work! 😍 We do our best to help our customer as quickly and efficiently as possible! 🚀
Excellent customer experience
Fast, reliable and simply amazing experience. Everything went smooth from the beginning to the end of my customer experience.
You will fine a lot of incredible deals. There are no equals to Miinto. Strongly recommended!!
30 November 2021
Unprompted review
Reply from Miinto Italia
Dear Silvia,
thank you so much for taking the time to leave your review and for appreciating our website so much! 🙏
We can't wait to see you again!
FILIPPO M
FILIPPO M. is the Best Customer service Manager ever!!!!!!! Thank you so much Fil <3
29 November 2021
Unprompted review
Reply from Miinto Italia
Dear Federica,
We are extremely happy to hear that the help of our agent proved fast and efficient! 🤩 All our agents do their best to provide excellent assistance, and we are glad that you appreciate Filippo's work. 🤗
Dominik S
Dominik S. was great in helping me to resolve the issue linked to my order in very short time.
Good experience!
27 November 2021
Unprompted review
Reply from Miinto Italia
Dear Michele,
We are very sorry that there have been some problems with your order. 😞
Our agent helped to resolve the issue, and we are very glad that you are satisfied with the solution, but we are going to contact you to see whether there's anything else we could do to make your experience better. 👌
Thank you for sharing your precious feedback with us! 😊
Very good experience for my first puchase
Very good experience for my first purchase on this Website. I thank the Customer Care for the help and for the indication of the Promo Code to use. Special thanks to Kamila T. for her support.
26 November 2021
Unprompted review
Reply from Miinto Italia
Dear Matteo,
We are very glad you have given us a chance and feel satisfied! 🥰 We strive to always have something special to offer, and our agents do their best in order to assist the customers in the most efficient and fast way possible.
Thank you for appreciating it! 🤗
Highly recommended - MIINTO
Best online order done in recent months. Excellent and always available chat support.
Highly recommended.
24 November 2021
Unprompted review
Reply from Miinto Italia
Dear Massimo,
Thank you so much for your recommanding us! 🤩 We are happy that you have found our chat service helpful - we do our best to be with anytime you need us. 🤗
Request for reminder
If the requested events follow the support chat, it was a positive experience.
22 November 2021
Unprompted review
Reply from Miinto Italia
Thank you for sharing your opinion with us! 🙏
We hope to see you on Miinto soon!
So far so good
So far every single little issue that has arisen in the return and refunds process has been efficiently solved by customer care. Don't know if I get lucky every time I fired up the assistance button I get operator Alicja K. Feels like your friend trying to help.
14 November 2021
Unprompted review
Reply from Miinto Italia
Dear Carlos,
We are very grateful for taking time to review our agent's work, and we are extremely glad that her help proved to be efficient and satisfactory. 😊 Indeed, our purpose at Miinto is to build strong relationships with our customers, even if the first contact may regard some issues with the order. 🤗
Reply from Miinto Italia
Dear Iana,
Thank you very much for appreciating the work of our agent! 🥰 We are proud he has been able to assist you satisfyingly. 🤗
Can I give more than 5 stars?
Highly appreciated product and flawless customer service!
I decided right away to buy a pair of Red Wing shoes from this store because of its unbelievable price (more than 25 percent discount - during their promotion period). However, I forgot that I must go abroad next Monday. When the package arrived at DHL, I was anxious by the estimated delivery date, which would be too late for me to receive the package. Thanks to your collaboration with the store and generous customer service, my package arrived yesterday. I can relax and enjoy my new pair of shoes. Thank you so much again and I will definitely recommend this store if you are finding one!
29 October 2021
Unprompted review
Reply from Miinto Italia
Dear Marasan,
Thank you so much for sharing this great story with us! We are proud that, thanks to the dedication of our agents, the parcel has arrived to you on time. 🤩
At Miinto, each and every single customer counts, and we strive to provide you an amazing journey while shopping with us: storied like this make us feel the effort was worth it. 😍
Thank you for recommending our webshop and ... see you soon on Miinto! 😉
Top!!!!!!!!!
26 October 2021
Unprompted review
Reply from Miinto Italia
Gentile Alessio,
Grazie mille per aver apprezzato i nostri servizi! 😍 Siamo contentissimi di averla soddisfatta. 😊
Such a horrible online store
Such a horrible online store. I have ordered a blazer, and it was supposed to be delivered express after 11 days. I still don't have it. I wrote them an email after two days they replied; we apologise for the inconvenience. We can see our seller has not shipped Your order yet. I wrote back, and They responded after two days, and again we can see there is a delay, but our seller from Slovenia has shipped your order, and this is your tracking number. It is supposed to be delivered express after 11 days there is no blazer. So disappointed will never shop from this website.
2 October 2021
Unprompted review
Reply from Miinto Italia
Dear Soheila,
I have just read your opinion on our services. First of all, I wanted to thank you very much for taking the time to describe your experience and leave a precious feedback for us to improve. 🌷
I was terribly sorry to read about the delay in your shipment. This is absolutely not the kind of service we want to offer, and we are extremely sorry for our partner who did not send your parcel within the promised time. Even though the blazer has apparently arrived, we sincerely apologise for this unacceptable delay. 😔
Also, I very much regret that our customer service did not provide you with a satisfactory and quick answer. This might be due to the amount of requests we have been receiving these days - we are doing our best to reply to all of them as fast and efficient as possible, and I'm very sorry that our efforts didn't meet your expectations. 😞
We strive to offer our customer a top, 5-star service, and we take constructive criticism to heart, therefore we have contacted you to discuss how we could improve your experience with our company.
You will find all the details in the email we have sent to you. 📧
We know how hard it is to regain trust that has been once lost, but we sincerely hope you could give us one more chance.
We hope to hear from you and wish you a wonderful day! 🌞
Thumb up!!
Super reliable and with a very strong service. Delivery tracking service via DHL, short leadtime from order to delivery. Highly professional and highly recommended. Jacopo =)
1 October 2021
Unprompted review
Reply from Miinto Italia
Dear Jacopo,
We are very happy that your order arrived without any delays and that you liked the tracking system offered by our shipping partner. 🥰 Thank you for recommending our services, and see you soon on Miinto! 😉
Reply from Miinto Italia
Dear Elisa,
Thank you for sharing your opinion. I'm glad you received your package so fast! :)
Have a great day ahead!
Best regards,
Marcel
Miinto Customer Care
Reply from Miinto Italia
Dear Nico,
Thank you very much for appreciating our efforts to provide accurate pictures of the product and the fast delivery. 😍 Our partners do their best to ship the parcels in no time! 🚀
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