Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
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Jack and Oliver were super helpful with my daughter and her friend choosing hiking boots for DoE. They explained options and checked the fit multiple times, fetching more options to ensure they... See more
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Company details
- #67 of 90 best companies in Outdoor clothing and equipment shop
- #68 of 128 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #63 of 79 best companies in Camping Shop
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2k reviews
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Great help
Natalie and Sharon were very helpful, shame the store will be closing as always great service!
22 May 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Natalie
Natalie, was amazing - I had a last minute panic to get my son some boots on the day of his Duke of Edinburgh. I turned up first thing where Natalie quickly recommended which boots to buy and served me quickly. I am sorry to hear the shop is closing and wish Natalie all the best. Thanks James
22 May 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Excellent service by Cody
Excellent service by Cody. He was very knowledgable, friendly and helpful. We found what we were looking for.
16 May 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Great service by the two staff today.
Great service by the two staff today.
19 May 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I wandered into Millets looking for…
I wandered into Millets looking for walking boots. Even though the store was closing down, Sharon was very helpful telling me exactly what was left in stock and what wasn't and explaining the waterproof system! Thank you
18 May 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Absolutely amazing service got the…
Absolutely amazing service got the boots i need an will be greatfull for there help
17 May 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Purchases always good value for money
Purchases always good value for money. Staff are always pleasant and helpful (Sharon on this occasion)
5 May 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Went into Millets
Went into Millets, Bracknell today and the 2 assistants Sharon and Natalie (I think) could not of been more helpful. Both were chatty and engaging and nothing was too much trouble. Sorry to see the posters up say the store is closing
15 May 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Sharon was friendly and helpful
Sharon was friendly and helpful, product was on offer so good value for money
12 May 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Cody was excellent help today
Cody was excellent help today
He gave us great advice on the best boots for DofE.
Fantastic customer service
10 May 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service and products
Found exactly what I needed very quickly with the help of the staff. Sharon was super friendly and very helpful, and the price was also very good.
9 May 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
I went in to get some camping equipment…
I went in to get some camping equipment (as a non-natural camper I was less than enthused!) but Natalie, who served me, was so lovely and gave me some really wonderful tips and ideas to make out family camping trip special! Not only did I get what I needed at an amazing price, but thanks to Natalie I'm now looking forward to the trip! Thank you x
5 May 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service …
I called to check what I wanted was in stock .. George, who answered the phone, not only went to check, but agreed to put what I wanted aside for an hour, until I got there! When I got there, both staff were friendly, helpful and supportive! I will be sad to see the branch close at the end of the year and wish the staff all the best in their search for alternative employment!
6 May 2026
Unprompted review
Reply from Millets - Bracknell
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Great Service and Advice
Assistant, Natalie, was very helpful and gave good advice regarding my purchase of some Merrell Moab 3 walking shoes. It is a shame that the Bracknell store will close this September; a great loss to the community.
6 May 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bracknell
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Natalie and Jack both super helpful and…
Natalie and Jack both super helpful and friendly today
4 May 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
DofE essentials
Called in to purchase all DofE equipment for our daughter. Sharon at the Bracknell store was absolutely amazing guiding us on the best items needed and whetr to save money without compromising necessities. Also a big thank you to Oliver who had the tedious task of putting everything through the till. Such a shame the store is closing ots been so useful to have in Bracknell. I hope they get utilised in other stores as they are an asset to you!!
2 May 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I was welcomed as I walked through the…
I was welcomed as I walked through the shop. Once I found what I went in for, at the till I was dealt with pleasantly & efficiently. It was Jack who served me.
28 April 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
I found it a great shopping experience…
I found it a great shopping experience in the Bracknell store: Friendly, helpful and attentive. Sharon, George and Jack are a credit to the Millets brand and will be truly missed when the store closes.
29 April 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
5 stars
Sharon was lovely and helped us find the perfect hiking boots!
26 April 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
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