Millets - Bracknell Reviews 

1,651
TrustScore 5 out of 5

5.0

46 High Street, RG12 1LL Bracknell, GB


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Rated 4 out of 5 stars

Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more

Company replied

Rated 5 out of 5 stars

Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more

Company replied

Rated 5 out of 5 stars

The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more

Company replied

Rated 5 out of 5 stars

Natalie and Jack were brilliant today. Went in for a couple of dry robe type and already had our hands full. While Natalie was bagging our stuff up, Jack came and offered to take all our other shoppin... See more

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Company details

  1. #66 of 90 best companies in Outdoor clothing and equipment shop
  2. #69 of 130 best companies in Activewear shop
  3. #36 of 58 best companies in Bags and luggage shop
  4. #63 of 79 best companies in Camping Shop

About Millets - Bracknell

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 46 High Street, RG12 1LL, Bracknell, United Kingdom

  • 01344 203524

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(1,651)

5,185 reviews in the last 12 months

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Rated 5 out of 5 stars

Jack and Oliver were super helpful with…

Jack and Oliver were super helpful with my daughter and her friend choosing hiking boots for DoE.

They explained options and checked the fit multiple times, fetching more options to ensure they got it right rather than just closing on the first ones she seemed to like.

Helpful, knowledgable, and all round top notch. Thank you both.

6 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Visited the other day for the closing…

Visited the other day for the closing down sale, the team of Oliver and Sharon on the floor were so helpful and friendly to chat with

6 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was really helpful today with…

Jack was really helpful today with helping me find the perfect hiking boot. He was very approachable and helped me out very quick

6 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Jack helped us get the correct boots…

Jack helped us get the correct boots for our hike in Norway. He was very knowledgeable and kind. All in all great service

6 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Sharon and Jack looked after us very…

Sharon and Jack looked after us very well

6 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Today I was served by the wonderful…

Today I was served by the wonderful Natalie, an absolute professional! Her knowledge of brands and equipment was second to none. Unfortunately this branch is due to close later on this year, sad to see such a stalwart of the high street have to close its doors.

3 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

I have been to the Millets shop in…

I have been to the Millets shop in Bracknell several times over the last couple of weeks. Each time I have always had good care from all three staff members Natalie, Cody & Jack. They are very helpful and offer great support & advice. It is such a shame that the store will be closing later in the year.

5 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I was taken great care of by Jack

I was taken great care of by Jack. He was extremely professional and very approachable. Jack helped me organise the equipment I needed for my son’s DoE. He went above and beyond and is a true ambassador for your company. Jack is an employee who deserves recognition.

3 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Thankyou

Cody and other staff very helpful, polite and attentive, always go out of their way to make sure you have found everything you were looking for, or order it when needed. It's such a shame this shop is closing down will miss it and all the staff, I wish them all well.

3 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Customer service was great by the name…

Customer service was great by the name of Jack, quick, helpful and friendly. I'm a size 4 but was told North Face tend to have smaller shoes fitting so was offered to try a size 5 which fit perfectly. I bought what I needed.

3 June 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 4 out of 5 stars

quick store delivery

quick store delivery
freindly staff called Natalie and other females but forgot their name

26 May 2026
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Thank you for providing your review.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I needed to replace a child's rain coat…

I needed to replace a child's rain coat & needed help to find what was suitable and within budget.
Natalie was very helpful, she led me to the correct section & the right sizes, she also gave me some product knowledge. It makes shopping so much nicer when you have lovely kind staff like Natalie ☺️

2 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Jack…

Excellent customer service from Jack who helped me find the product that I needed and as I’d mentioned it was for D of E, he asked if I had the discount card with me which I didn’t but I was able to prove that my daughter is attending so I received discount. Please use Millets - it’s such a shame they’ll be leaving Bracknell

2 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful well informed staff

Helpful well informed staff. Good value for money. Using my DofE leaders discount really is worthwhile. Natalie was able to help us make the correct choice.

2 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie was really helpful

Natalie was really helpful, great customer service.

1 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

I have been going to millets in bracknell

I have been going to millets in Bracknell for years and always received quality and informative service from Natalie and her team.
Today i purchased another tent with great personality advice and reassurances from Natalie
I will be back for more items soon, don’t close until then xx

1 June 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Natalie. Found exactly what I needed easily. Sad to hear the store is closing and wish the staff luck in the future.

19 May 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I was speaking to Natalie today and she…

I was speaking to Natalie today and she showed me how to fold my rain jacket. She is such a lovely lady, and honestly what she showed me feels like something that should be patented!

I also wanted to say that I truly believe she should be part of the design team and not just working in-store. Her practical knowledge, creativity, and way of explaining things really stood out.

Just thought this feedback deserved to be shared.

31 May 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Having popped into Bracknell store

Having popped into Bracknell store, it was very sad to hear that the company have taken the decision to close this store. Dispite the likelihood that Jack will soon be looking for alternative employment, he was nothing but professional. Assisting me in finding the right pair of walking shoes. Good luck Jack and keep up the good customer service.

3 May 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Great help

Natalie and Sharon were very helpful, shame the store will be closing as always great service!

22 May 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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