Excellent service from both Sharon and her co worker. Helped me find what I needed within the budget I had to work with. They were both friendly, approachable, knowledgable and most importantly listen... See more
Company replied
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Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
Company replied
Went into the store to look at jackets and hiking boots not really knowing what was best for us. Kai came over to us and answered all our queries, listening to what we wanted and helped us keep within... See more
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Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more
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Company details
- #76 of 92 best companies in Outdoor clothing and equipment shop
- #72 of 119 best companies in Activewear shop
- #41 of 61 best companies in Bags and luggage shop
- #68 of 80 best companies in Camping Shop
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2k reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Sharon was very helpful in selecting…
Sharon was very helpful in selecting the shoes for the weather conditions i would be using them for.
10 August 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent team
Excellent team, always very helpful and knowledgeable. Great customer service.
9 August 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. What a shame this store is scheduled to close soon. Kai and Sharon were both terrific and great ambassadors for Millets
8 August 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
The 2 guys were very helpful and sold…
The 2 guys were very helpful and sold us much more than we went in for!! However very happy with the purchases and just sorry Millets are closing all High Street shops and going online and superstore
5 August 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Super Sharon
Sharon was super helpful on the phone, and great in person, when discussing my wife’s first camping trip and bed needs, which was a massive success - thanks! 🤩
Sal
24 July 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Excellent 👍
Quick delivery, easy to return goods not needed. Staff were very friendly and helpful. Trainers comfy and light value for money
21 July 2026
Reply from Millets - Bracknell
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Purchased a nice looking tent and got a…
Purchased a nice looking tent and got a good deal on it. Very happy with this.
Lovely service from Sharon who was very knowledgeable.
3 August 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent experience in Millet Bracknell
It is an excellent experience in this store at Bracknell!! Hope this store continues and doesn't close down
2 August 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
A great shop for hiking items
Great service from the lady who served me, and had all the products I was planning to buy.
27 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Natalie was really helpful when I was…
Natalie was really helpful when I was gathering equipment for my sons camping trip.
30 July 2026
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful sales consultant
Sharon was very helpful. She was patient answering my questions about hiking shoes and advised me criteria of the right size of a hiking shoe.
It's sad to hear that Millets-Bracknell is going to be closed down in September. I hope Millets-Bracknell can be re-opened in the near future.
30 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Sharon was brilliant!
I walked out of the store the previous week due to a bad experience with a member of staff. However, this week, I was served and helped by Sharon and I could not have asked for better service.
28 July 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Despite the shop shutting in a few…
Despite the shop shutting in a few weeks, Natalie and her colleague were super friendly and helpful. They are a credit to this company
28 July 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Such a shame this store is closing…
Such a shame this store is closing after so many years. They have got lots of bargains with everything reduced. Despite imminently losing her job, the staff member was pleasant, cheerful and helpful.
27 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great staff
Great staff. Natalie advised how to get a 50% discount on the item I purchased!
27 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Natalie and Jack were brilliant today
Natalie and Jack were brilliant today. Went in for a couple of dry robe type and already had our hands full. While Natalie was bagging our stuff up, Jack came and offered to take all our other shopping that wasn’t in bags and put them in the bag for us. It’s the little things that give the best service. Thank you both :)
24 July 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Five star service
Natalie and the team were excellent on my visit, very knowledgeable and helpful. Disappointed to learn of the pending closure as this team subject knowledge is seldom found in other similar stores wishing the team every success in their futures.
11 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Both store attendants were very helpful…
Both store attendants were very helpful with my questions. Jack was very knowledgeable and made purchasing quick and painless.
17 July 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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