Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
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Natalie and Jack were brilliant today. Went in for a couple of dry robe type and already had our hands full. While Natalie was bagging our stuff up, Jack came and offered to take all our other shoppin... See more
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Company details
- #66 of 90 best companies in Outdoor clothing and equipment shop
- #69 of 130 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #63 of 79 best companies in Camping Shop
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2k reviews
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The customer service was outstanding
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the walking shoes than I'd seen elsewhere but I was just bowled over by the customer service and the shoes are worth every penny and will probably last longer than the cheaper ones I'd seen.
22 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I was served by Natalie today
I was served by Natalie today, this lady has a wealth of knowledge anything outdoors. Great service from all staff, with a friendly atmosphere.
22 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was a very helpful
Jack was a very helpful and knowledgeable assistant that was friendly and able to advise me to the right choice of product. Thankyou!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Natalie was very helpful and found for…
Natalie was very helpful and found for me what i was looking for
19 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
I called the shop Monday to see if they…
I called the shop Monday to see if they had a pair of sandals that I waslooking for and sharon said yes and I asked if thay could keep them for me till Wednesday and thay did when I went in today to get them I was served bye Natalie very helpful and friendly service like always from sharon and Natalie it is so sad the shop is going I hope thay both find new jobs thay will be missed
17 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was so helpful and full of…
Jack was so helpful and full of knowledge
Excellent customer service
16 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
I went in the buy a pair of walking shoes
I went in the buy a pair of walking shoes. The salesperson, Jack, was very helpful and knowledgeable, explaining the attributes of each style of shoe.
16 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Always a pleasurable experience coming…
Always a pleasurable experience coming to Millets. Have been buying my hiking boots and rucksacks from Millets for years.
I was assisted today by Sharon and Natalie who were very helpful and great communicators.
Such a shame you are closing down. Wishing all the Staff the best for the future.
L. McCaffrey
15 June 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Jack at Millets in Bracknell served us…
Jack at Millets in Bracknell served us today and was very attentive and patient with my autistic son who would walk all over the shop to see if the shoes fitted okay. Great experience. Thank you Jack!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Went in store today to find my daughter…
Went in store today to find my daughter some hiking boots for her DofE bronze assessment. Sharron was super helpful pointing out the best options for socks and boots. Overall great service, highly recommend!
14 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent customer service at Bracknell…
Excellent customer service at Bracknell store. Not sure why it’s closing down, great crew to have.
6 June 2026
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great friendly service
Great friendly service from Jack today and ended up getting just what I wanted. Thank you!
12 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was extremely helpful and very…
Jack was extremely helpful and very knowledgeable.
Such a shame the store is closing down. Bracknell town will really miss it.
8 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Wide selection of outdoor apparel
Wide selection of outdoor apparel. I was going to buy one leather belt but the sales assistant JACK told me about a deal to get two for a tenner, so I bought two …bargain ! Thanks Jack.
11 June 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Natalie was a superb sales assistant
Natalie was a superb sales assistant. It was a pleasure to be served by a cheerful, friendly lady.
8 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Natalie was very friendly and helpful
Natalie was very friendly and helpful. Got me what I wanted super quickly and was very knowledgeable. I am so sad that this branch is shutting down
8 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Jack and their colleague were very…
Jack and their colleague were very helpful at Bracknell store. Thanks
6 June 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
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