The process was easy to follow through, but it would have been more reassuring to go through it with a staff member just to be very sure.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... See more
Company replied
When I was shopping for car insurance, I chose Moja purely based on their price & 5 star reviews. So far, my experience has been positive. I tend to be fairly law abiding, so when I was stopped for sp... See more
Company replied
Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward
Company replied
Company details
- #121 of 140 best companies in Insurance company
About Moja Insurance
Written by the company
Hey! 👋
Think insurance is a bit blah? Think again!
Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.
Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.
We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.
If you love it, then Moja it with us – get a quick quote now in a few clicks 👇
Get a quoteContact info
United Kingdom
- www.mojainsurance.co.uk
4.3
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Moja Insurance
Hello Abdullah
We're so happy to hear such positive feedback! We truly appreciate you taking the time to share your kind words with us.
Katie
Moja Team
Made a change to my policy and moja…
Made a change to my policy and moja made it quick and simple for me to do this . Very easy
25 July 2026
Reply from Moja Insurance
Hello John
We're so glad to hear that making changes to your policy was a quick and easy experience for you! We appreciate you sharing your positive feedback.
Katie
Moja Team
I was able to easily make changes to my…
I was able to easily make changes to my policy online. No lengthy phone calls trying to get through.
29 July 2026
Reply from Moja Insurance
Hello there
We're so glad to hear that managing your policy online was easy and efficient. We appreciate you sharing your positive experience!
Katie
Moja Team
Easy change of vehicle online
Easy change of vehicle online, no fuss or hums and harsh. Everything straight forward.
25 July 2026
Reply from Moja Insurance
Hello Mitch
We're delighted to hear that your online vehicle change was straightforward and hassle-free. Thank you for your wonderful feedback!
Katie
Moja Team
Can’t stop the auto renew.
I cancelled the auto renewal on their website well before the due date, because I’d found a cheaper quote elsewhere. What happens, lo & behold they renew my insurance anyway.
So it’s cost me £25 admin fee to cancel this new unwanted policy. Easy money! Never again.
25 July 2026
Unprompted review
Reply from Moja Insurance
Hello,
I sorry to hear about this experience, and I will do what I can to put this right for you.
I have requested some further information so I can look into this further for you.
Sean
Moja Car Insurance
Reply from Moja Insurance
Hi Louise
Thank you for your wonderful feedback! We are so pleased to hear that you found our forms easy to complete. We appreciate you taking the time to share your positive experience
Lesley
Moja Team
Reply from Moja Insurance
Hi Hugh
I'm glad happy to hear you found everything so easy! We appreciate you highlighting the noreply emails; we are always looking for ways to improve our communication.
Lesley
Moja Team
Reply from Moja Insurance
Hi Aziz
We're so pleased to hear that you found our pricing to be good and our service excellent. Thank you for sharing your positive experience with us!
Lesley
Moja Team
Easy to use website so changes can be…
Easy to use website so changes can be done online.
17 July 2026
Reply from Moja Insurance
Hi Edward
We're so glad our website is easy to use for making changes online. Thank you for your feedback!
Lesley
Moja Team
Reply from Moja Insurance
Hello Ebenezer,
Thanks for taking the time to leave us your review!
It's great to hear you've had a good experience with us and that you've remained with us for 3 years.
Thanks for choosing us, and take care.
Rachel
Moja Team
Changing details very easy
Recently changed my vehicle and found the experience of changing my car details very easy to do on the website. The bonus was a small refund too, which arrived in my account 3 days later.
20 July 2026
Reply from Moja Insurance
Hello Neil,
Thanks for leaving us your feedback!
It's great to hear the process of changing your car was quick and easy, and that you're happy with the refund we were able to offer.
Thanks for choosing us, and have a great day.
Rachel
Moja Team
Terrible service//worse website
Terrible service. Firstly I tried to not renew, but the website was so terrible to use, I gave up in the end.
Now I am trying trying to add a named driver and the log in portal is broken …”site can’t be reached “ message.
(tried on multiple browsers too)
21 July 2026
Unprompted review
Reply from Moja Insurance
Hi Adam
Thank you for leaving a review and I'm sorry that it's not been a positive experience. I've sent a request for more information so I can take a closer look into this for you.
Lesley The Moja Team
Taken my money but I have no policy and no way to speak to anyone
I’ve paid for a car insurance policy 3 days ago for a car I’m due to purchase this week - but the website crashed just as my payment was taken. I’ve been sent no policy documents and when I check online it’s still showing as being in the quote stage. I can’t ring up to talk to anyone and I just get emails saying “Please note, there is a delay in processing policies… Rest assured, we will honour your policy”. This is not assuring - especially as I won’t be able to collect my new car unless it’s taxed and insured. I have no proof my car is insured. I want to go with a different policy provider but Moja have my money (I paid for a whole year upfront) and the nearer I get to the day I collect my new car, the more expensive the quotes are getting. This is really stressful and frustrating.
16 July 2026
Unprompted review
Reply from Moja Insurance
Update: Thanks for getting back to me Sarah. I've logged a complaint for you and have replied to your original message.
Jasmin
The Moja Team
Hello Sarah,
Thanks for your feedback - we really appreciate you taking the time out.
So that I can look in to this for you, please can you send me:
- Your car reg
- Your email address and phone number
From there I'll contact you by email with an update.
Take care,
Jasmin
The Moja Team 🚘
Pay and risk losing your money with no insurance
I thought I had purchased new car insurance but after paying over £500 have had no acknowledgement, emails and get an error message when I try to login. I contacted Moja on a Web form and got a generic response with no explanation of what has gone wrong and some comment a refund would be made if no insurance being provided. Have now complained to Compare the Market who promoted Moja and complaint forwarded to Moja. Still no response, out of pocket and presume insurance not in place when needed. Do not use Moja. Have I been scammed?
12 July 2026
Unprompted review
Reply from Moja Insurance
Hello Ross,
Thanks for your feedback - we really appreciate you taking the time out.
So that I can look in to this for you, please can you send me:
- Your car reg
- Your email address and phone number
From there I'll contact you by email with an update.
Take care,
Jasmin
The Moja Team 🚘
Just wish you could speak to someone…
Just wish you could speak to someone when you need to and not rely on emails
8 July 2026
Reply from Moja Insurance
Hi Alec,
Thanks for the feedback.
At Moja we do things digital, meaning you can get everything you need online, so we don't have contact numbers for the every day stuff. Doing things this way means that we have less costs, so we can pass these savings on to our Moja family through low cost cover.
We like to be up-front and honest with our customers, so we let you know beforehand that you're buying an online policy, as we want to make sure that the Moja way is right for you.
Don't worry though, we're still there to help when you need it.
If you have a quick question, you can usually find the answer in our Help Hub at help.mojainsurance.co.uk.
And if you can't find what you're looking for, no problem - there's a contact form at the bottom of each page of our Help Hub. Fill in your info and then we'll be in touch to help - easy!
We hope you never need to make a claim, but if you do, you can call us to go through everything if you prefer, as we know it can be a stressful time.
Take care,
Rasheed
The Moja Team 🚘
Help & support: help.mojainsurance.co.uk
Website: www.mojainsurance.co.uk
They insures you because its legally mandatory to drive on road not for the safety of your vehicle thats what they said.
I have been insured with moja, 1 and month ago, my car was parked and someone hit and run. I started a claim with moja. They asked me for evidence and wverything. I have submitted them. Then whenever I am calling these guys they not giving proper response. No updates from them only I am having to call every week and they saying they waiting on liability. My car is damaged from 1 and half months and there exuse is waiting on liabilty which is not great. Today I spoke with a person, now after 2 hours of call they said they sent the eveidence through to third party I mean what have they done so far. I have submitted the evidence more then month ago and they sending it to third party today and in all this time misguiding me they waiting kn laibilty to accept the fault I mean when you not even shared the eveidence. They just dont listen and just delay it. So far spoke with them today for 2 hours. They literally said the point of insurance is it’s legally mandatory to drive on car. I mean I though I am paying insurance so my car is safe in case of any incident and I guess thats not what the company give insurance for. There have been literally bo resolution its been open from 1 month and 24 Days.
16 July 2026
Unprompted review
Reply from Moja Insurance
Hello,
I'm sorry to hear of the experience you have had with Moja so far. Thank you for providing the information requested, I have now passed your details over to the relevant team to investigate.
We hope to hear from you.
Kennedy,
The Moja Team 🚘
Up to now I've not had any problems…
Up to now I've not had any problems with the insurance. The initial form that I filled in was straight forward.
1 July 2026
Reply from Moja Insurance
Hello
We're so glad to hear you've had a straightforward experience with our insurance and the initial form. We appreciate your positive feedback!
Take care.
Richard.
Cheap for a reason
Bought a new car and was really easy to swap details over online. Then put my private registration on , DVLA accepted straight away but currently under review by this insurance. Submitted Sunday afternoon and still haven’t heard anything by Tuesday night, been told not insured until it’s been confirmed so have been without a a car getting to and from work . Had to pay for taxis and rely on family to chauffeur me around. No way of getting in touch with anyone that submitting an email and waiting a full day for a response.
Definitely won’t be choosing this company again. Cheap for a reason
5 July 2026
Unprompted review
Reply from Moja Insurance
Hello
I'm sorry to hear about this.
Thank you for providing your information.
I've sent you an email regarding this.
Take care.
Richard.
Reply from Moja Insurance
Hi Paul,
I'm glad you're happy with your new cover - we love to see feedback like yours.
Have a great day 🙂
Rasheed
Moja Team
Really easy to use website
Really easy to use website, clear what you're getting, easy to add or reject on the policy's, and within my price range.
2 July 2026
Reply from Moja Insurance
Hello Denise
Thank you so much for your positive review!
We're really pleased to hear that it was such an easy and clear process and that you're happy with the price that we were able to offer.
We hope you have a brilliant day!
Katie
The Moja Team
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