The process was easy to follow through, but it would have been more reassuring to go through it with a staff member just to be very sure.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... See more
Company replied
When I was shopping for car insurance, I chose Moja purely based on their price & 5 star reviews. So far, my experience has been positive. I tend to be fairly law abiding, so when I was stopped for sp... See more
Company replied
Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward
Company replied
Company details
- #121 of 140 best companies in Insurance company
About Moja Insurance
Written by the company
Hey! 👋
Think insurance is a bit blah? Think again!
Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.
Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.
We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.
If you love it, then Moja it with us – get a quick quote now in a few clicks 👇
Get a quoteContact info
United Kingdom
- www.mojainsurance.co.uk
4.3
Excellent
5k reviews
Asks customers to review
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Everything went very smoothly
Everything went very smoothly. Very pleased with the whole process.
10 July 2026
Reply from Moja Insurance
Hello Pauline
Thank you for leaving a review.
We're so happy to hear that it was such a smooth process for you and we hope you have a lovely day!
Katie
The Moja Team
Excellent quick easy service
8 July 2026
Reply from Moja Insurance
Hello Kim
Thank you for taking the time to leave us a review.
We're really pleased to hear about your positive experience and we hope you have a lovely day!
Katie
The Moja Team
Easy and straightforward
The process was easy to follow through, but it would have been more reassuring to go through it with a staff member just to be very sure.
10 July 2026
Reply from Moja Insurance
Hello Mrs Warmann
Thank you for taking the time to leave us a review.
We're really pleased to hear that it was an easy online process but we're sorry if you were hoping to speak to an agent.
I just want to clarify that Moja is an online product. Although we won't be able to discuss any queries over the phone, we're always happy to assist you online :)
We hope you have a lovely day!
Katie
The Moja Team
How quick and easy on line I use them and recommend this insurance company happy as…
How quick and easy on line I'm happy as Larry
13 July 2026
Reply from Moja Insurance
Hello Christopher
Thank you so much for leaving a review.
We're really pleased to hear about your positive experience and that you'd happily recommend us! :)
We hope you have a great day!
Katie
The Moja Team
Reply from Moja Insurance
Hi Howard
We are so glad to hear you found our service straightforward and our pricing satisfactory. Thank you for your positive feedback!
Lindsay
The Moja Team
this is by far the worst company ever
this is by far the worst company ever, they take days to respond and some how they allow random people to hack peoples accounts and insure there own cars and then turn around to me and say provide more information, this is the worst company ever ! right now there allowing a random stranger to take over my policy and can't even reply to me
13 July 2026
Unprompted review
Reply from Moja Insurance
Hi.
We are truly sorry to hear about the frustrating experience you've had with your policy and the difficulties you've faced with our response times.
So that I can look into this for you, I have requested some details from you.
Lindsay
The Moja Team
easy contact,easy way to do any updates…
easy contact,easy way to do any updates or changes,highly recomendated.
11 July 2026
Reply from Moja Insurance
Hi Krzysztof
We're so glad to hear that you found our contact and update processes easy.
We truly appreciate your recommendation!
Lindsay
The Moja Team
Extremely disappointed
Extremely disappointed, took out moja insurance and was involved in a crash, when I tried to insure my new car with moja they told me they can’t insure it and I need to cancel my policy , wouldn’t tell me why nor could I get hold of anyone at all as it’s all online. When I then went to cancel I had to pay the rest of my insurance off in full even though they were the ones making me cancel the policy ! Avoid unless you want to be caught in this trap also and unable to speak to anyone in person
9 July 2026
Unprompted review
Reply from Moja Insurance
Hello,
Thanks for leaving us your review and I'm sorry to hear you've not had a good experience.
Moja is an online-only insurer, but we're available via Live Chat and via the contact form available in your online account.
I have requested some more information so that we can look into this for you and raise your concerns.
Rachel,
The Moja Team 🚘
Awful company - but made amends after the event...
A few days after I'd paid two months premiums to begin my car insurance I traded my vehicle in for another, newer car. I tried to change the policy to cover the new car which was to commence the day after my old car's cover began, but for some reason MOJA were unable to do it, despite my emailing them several times (unable to 'phone them except for claims!). Finally I cancelled my policy entirely and got covered by another insurance company, but despite refunding the two months premiums (minus the one day I'd been covered with them) MOJA also took a £25 cancellation fee!
This company offer cheap car insurance for a reason - they's not fit for purpose. Shop around and pay a little more - you will not regret it....
STOP PRESS - I just received a genuine apology from MOJA and a refund for the cancellation fee. Maybe they're not so bad after all.....
3 July 2026
Unprompted review
Reply from Moja Insurance
Hello Geoff,
Thanks for leaving us your review, I am sorry to hear you've not had a good experience.
Thanks for providing the information requested. I have now sent an email to you.
Kennedy,
The Moja Team 🚘
Reply from Moja Insurance
Hello
We're so glad to hear that you found our user experience easy and our pricing great! Thank you for your wonderful feedback.
Take care.
Richard.
I have only just acquired an electric…
I have only just acquired an electric car. I was shocked by the price of the insurance quotes. This company seem to be in the know re electric which is why I chose them. Time will tell
3 July 2026
Reply from Moja Insurance
Hello
We appreciate you choosing us for your electric car insurance. We understand that insurance costs can be a concern, and we are committed to providing knowledgeable support for EV owners. We are confident we will meet your expectations.
Take care.
Richard.
Over all it was really good
Over all it was really good, but had some trouble with the final step to make my payment for the year.
30 June 2026
Reply from Moja Insurance
Hello
We're glad to hear you generally had a good experience. We apologize for the payment trouble and are looking into ways to improve that final step.
Take care.
Richard.
Spoke to a Muhammad this morning…
Spoke to a Muhammad this morning regarding a car insurance claim. He couldn't do enough for me, so helpful and pleasant. He even phoned me back, letting me know i would be getting my hire car from Enterprise. thank you.
7 July 2026
Unprompted review
Reply from Moja Insurance
Hello
We are so pleased to hear about your positive experience with our team member regarding your car insurance claim. It's wonderful to know we could be so helpful and efficient in arranging your hire car. Thank you for sharing your kind words.
Take care.
Richard.
Reply from Moja Insurance
Hello
Thank you for your wonderful feedback. We are so pleased to hear that you experienced excellent, accurate, and efficient service with great communication. We truly appreciate your kind words.
Take care.
Richard.
I found it easy & straightforward to…
I found it easy & straightforward to get the cover that I wanted.
7 July 2026
Reply from Moja Insurance
Hi Robert,
Thanks for taking the time to leave us a review.
It's great to hear that you found the process of getting your cover easy and straightforward.
Thanks for choosing us!
Nicola
Moja Team
Quick and easy to make changes
I contacted Moja online to make some updates to my Policy. It was really quick and easy to do, the changes and impact were were reconfirmed to me before I committed, and a small refund was credited to my bank account the very same day :)
30 June 2026
Reply from Moja Insurance
Hello Pamela.
We appreciate you sharing your positive experience with us! We are so pleased to hear that updating your policy online was quick, easy, and that the refund was processed efficiently. We always aim for a seamless experience.
Thanks
Lucy
Moja Team
Mojo insurance dealt with my claim…
Mojo insurance dealt with my claim quickly and efficiently. Customer service is excellent as they explained everything and put me at ease when dealing with my claim. Would recommend them and have recommended them to others.
22 June 2026
Reply from Moja Insurance
Hello Janice.
We are so pleased to hear about your positive experience with our claims process and customer service. It's wonderful to know that we could provide clarity and ease during a potentially stressful time. We truly appreciate you recommending us to others.
Thanks
Lucy
Moja Team
Reply from Moja Insurance
Hi Graham.
We are so happy to hear your feedback.
Thanks
Lucy
Moja Team
Great online car insurance company
Great online car insurance company. Easy to navigate their site,easy to understand. Quick application for car insurance, competitive prices, very efficient. I would recommend Mojo to everyone.
1 July 2026
Reply from Moja Insurance
Hi Jacqui.
We are so happy to hear that you found the process of getting car insurance with us to be easy and efficient! We truly appreciate your recommendation.
Thanks
Lucy
Moja Team
So far so good
So far so good, easy to apply for quote, easy to access documents and decent quote. User dashboard is easy to use as well.
16 June 2026
Reply from Moja Insurance
Hi Adam,
Thanks for taking the time to leave your feedback.
It's great to hear that you found our quote application process easy and that our user dashboard is convenient for you.
Thanks for choosing us!
Nicola
Moja Team
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