The process was easy to follow through, but it would have been more reassuring to go through it with a staff member just to be very sure.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I changed my car this week simply changing make model and registration with a quote first was so simple on line. Price until end of policy was excellent considering up grade in vehicle. Will stay... See more
Company replied
When I was shopping for car insurance, I chose Moja purely based on their price & 5 star reviews. So far, my experience has been positive. I tend to be fairly law abiding, so when I was stopped for sp... See more
Company replied
Great service my car was hit off another driver with. 2days was sorted unfortunately my car was wrote off but had funds within the 2 days no issues at all, everything was straight forward
Company replied
Company details
- #121 of 140 best companies in Insurance company
About Moja Insurance
Written by the company
Hey! 👋
Think insurance is a bit blah? Think again!
Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.
Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.
We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.
If you love it, then Moja it with us – get a quick quote now in a few clicks 👇
Get a quoteContact info
United Kingdom
- www.mojainsurance.co.uk
4.3
Excellent
5k reviews
Asks customers to review
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Quick and easy to make a change
18 June 2026
Reply from Moja Insurance
Hi Christine,
Thanks for taking the time to leave your feedback.
It's great to hear you've found it quick and easy to make changes to your policy.
Thanks for choosing us!
Rachel
Moja Team
Took my money, made it difficult. I cancelled.
Tried to set it up for my girlfriend. They took my money & then refused to deal with me when it came to no claims bonus & eventually cancellation. They’re cheap for a reason.
28 June 2026
Reply from Moja Insurance
Hi Mr R A,
Thanks for leaving us a review.
We're sorry to hear you've not had the best experience with us so far.
Advising generally, we're only able to speak to the Policyholder or an Authorised Contact about policy specifics due to UK Data Protection laws.
I hope this helps explain but if the Policyholder still needs help or would like to get in touch, they can head to our Help Hub at help.mojainsurance.co.uk.
Take care,
Rachel
Moja Team
They don’t even deserve a 1 star…..
They don’t even deserve a 1 star please do not get your car insured with these pathetic excuse of people, who will ignore and avoid your questions and calls, they are that low of people that they have ignored me for months on end, and will not return my money for my insurance claim baring in mind this is a very simple and straight forward claim, that could easily be dealt with, I am absolutely disappointed in the level of support and unprofessionalism they have conveyed. I cannot even cancel my insurance and they keep taking my money even though I have not been driving. I will be taking this to small court at this point and would probably receive better support or better said answers from a 5 year old then those who are handling my current case. I am fuming. Please avoid this scamming inconsiderate company. That will destroy your mental health and I will be suing these people for the negligence towards their customers and level of disrespect I have received on the receiving end has been awful and unacceptable I will not allow this to continue further, they will avoid your call and answer on another number and then put you on hold when they realise who you are. Please for your own sanity avoid these people. This company is disgusting. One of my biggest mistakes has been insuring my car with these people.
29 June 2026
Unprompted review
Reply from Moja Insurance
Hello Ad Ad,
I'm sorry to see that you're unhappy with the service you've received and that you've found it difficult to contact us.
I've requested more information from you so that we can look in to this properly and raise your concerns.
We hope to hear from you soon,
Rachel
Moja Team
Was wit mojo before easy to deal lot of…
Was wit mojo before easy to deal lot of companies want u to have a tracking app im nearly 60 not a child so thank u mojo and fair price
29 June 2026
Reply from Moja Insurance
Hi Neville,
Thanks for taking the time to leave us your feedback.
It's great to hear you've had a positive experience with Moja and that you're happy with the price we've been able to offer.
Thanks for choosing us, and have a great day.
Rachel
Moja Team
easy to do everything is good so far…
easy to do everything is good so far just hope they don't wanna put it up by hundreds next year and so far I will stay with them
25 June 2026
Reply from Moja Insurance
Hi Loui,
Thanks for taking the time to leave us your feedback.
We're glad to hear you've found it easy to manage your policy with us and that you've had a positive experience so far.
Thanks for choosing us, and take care.
Rachel
Moja Team
Sent proof of no claims bonus 5,/6…
Sent proof of no claims bonus 5,/6 times now recived a letter that you will cancel my policy if not sent I only gave you one because no other option
Policy number 110290078 Mr Graham lean
LJ11DDE
22 June 2026
Reply from Moja Insurance
Hi Graham,
Thanks for taking the time to leave us your feedback, and I'm sorry to hear you've not had the best experience with proving your NCD.
We've sent an email so we can advise on this and address your concerns.
Rachel
Moja Team
The easiest and most frictionless way…
The easiest and most frictionless way to get insurance ! Simple application process and really competitive prices. My old insurer who I had been with for 4 years gave me a renewal quote 3 times as much!
29 June 2026
Reply from Moja Insurance
Hi Dan,
We love to see feedback like yours - thank you!
It's great to hear the process was of ease for you and the price was a competitive one.
Thanks for being part of our Moja family!
George
Moja Team
Spot on for price and service .
24 June 2026
Reply from Moja Insurance
Hello Bob
Thank you for your positive review!
It's great to hear that you're happy with the price and service that we've provided.
Hope you have a fab day!
Katie
The Moja Team
Reply from Moja Insurance
Hello Gheorghe
Thank you for taking the time to leave a review.
We're happy to hear that this has been a very good experience for you!
Hope you have a lovely day.
Katie
The Moja Team
The worst company in the world
The worst company in the world. I waited two days for the renewal price, only for them to tell me to do it online.
24 June 2026
Unprompted review
Reply from Moja Insurance
Hi Ahmet.
I'm sorry to hear that our service hasn't met your expectations.
I've requested some more information from you, once we receive this we can discuss your concerns in more detail.
Lindsay
Moja
Would give less
Would give less, it takes more than twenty minutes to go through anyone, and when you do they are clueless and could not care less, at present I have spent over an hour on the phone just trying to have the correct information against a claim when someone drove into me, they are currently withholding my excess and will not explain why, when you contact their chat, they have 24 hours to respond by email to tell you thank you for your enquiry but please call for details and when you do that takes yet another 20 minutes minimum to get through and then they repeatedly put you on hold while they check, and fob you off so you have to start again the next time you call, very very poor
28 May 2026
Unprompted review
Reply from Moja Insurance
Hi Kerry,
We are truly sorry to hear about the frustrating experience you've had. We understand your concerns regarding the long wait times and the difficulties with your claim, especially concerning your excess. We are actively reviewing our processes to improve response times and ensure clearer communication for all our customers. Your feedback is invaluable as we work to make these necessary improvements.
Take care,
Emma,
The Moja Team 🚘
I had a query about whether my old…
I had a query about whether my old vehicle was still insured up to buying my new one .
And I got a response really quick and they gave me plenty of reassurance and were very helpful.
17 June 2026
Reply from Moja Insurance
Hey Andrew
Thank you for leaving such lovely feedback!
We're so glad that you were satisfied with the great customer service and we hope you have a fab day.
Katie
The Moja Team
There was no problem in what I wanted…
There was no problem in what I wanted to do. Took a bit for me to understand but more user error than the site. The cost was also reasonable.
12 June 2026
Reply from Moja Insurance
Hello Eric
Thank you for taking the time to leave a review!
It's great to know that we were able to offer a good quote.
I hope you have a lovely day!
Katie
The Moja Team
Help & support: help.mojainsurance.co.uk
Website: www.mojainsurance.co.uk
Really good and prompt service.
17 June 2026
Reply from Moja Insurance
Hello Gavin
We love to see feedback like yours - thanks for taking the time!
We're really pleased that you were happy with the service and we hope that you have a lovely day.
Katie
The Moja Team
I was disappointed the premium…
I was disappointed the premium increased due to moving home
16 June 2026
Reply from Moja Insurance
Hello Marion
Thank you for taking the time to leave a review and I'm sorry to hear that the recent change resulted in an additional premium.
Insurance premiums are based on our risk assessment of your postcode and a lot of factors must be considered when working out the cost. A couple of examples could be that we receive a higher number of claims in that postcode or the impact of reported crime or vandalism in the area.
I hope this explanation helps and that you have a lovely day!
Katie
The Moja Team
So simple and straightforward to make…
So simple and straightforward to make changes to my policy for my new car. Took only minutes to do with nohassle. New premium was less than my current one and a refund of the difference was in my account within a few hours. MOJA set a standard and simplicity of service that others need to learn from. Thank You 👍
18 June 2026
Reply from Moja Insurance
Hello John
Thanks so much for leaving such a brilliant review!
It's lovely to know that it was such an easy process and that you're pleased with the service that was provided.
Hope you have a great day!
Katie
The Moja Team
Moja Insurance auto renew policy
Moja Insurance auto renew policy. In my stupid naivity I assumed because Moja could not take payment (Card had expired) That the policy would not auto renew.
So it transpires, that this company not only try to take an admin fee for not auto renewing, they also claim that the policy has renewed, even though you aren't actually covered. Basically this none-cover ticks along in the background pretending that it has been renewed. When eventually this dawns on you, you have to pay not only the £52 admin fee but also for every day that you had none-cover. Total cost £129.19, and I guess I got of lightly.
Thanks Moja, lesson learnt, I wont be using your services again.
16 June 2026
Unprompted review
Reply from Moja Insurance
Hello Robert,
Thank you for providing your information.
I've sent you an email regarding this.
Take care.
Reply from Moja Insurance
Hello
We're thrilled you found our application process easy and quick. We appreciate your positive feedback on our service and pricing.
Take care.
Richard.
Reply from Moja Insurance
Hello
We're glad you enjoyed your experience. We appreciate your feedback.
Take care.
Richard.
Reply from Moja Insurance
Hi Alusine,
We are glad to hear that you found it easy to navigate through our website. Thank you for the positive review.
Hope you have a great day!
Keyrthigan
Moja Customer Service Team
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