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Mr Clutch Reviews 

4,190
•
TrustScore 4.5 out of 5

4.7

Car service
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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and often available at short notice, with many appreciating the speedy repairs and thorough investigations. People frequently highlight the helpfulness and friendliness of the staff, who provide clear advice and make the process stress-free. Reviewers also find the pricing to be very competitive and honest, often noting that costs are kept under control and align with initial quotes. The booking process is described as easy and accommodating, with cars often ready as promised. However, some customers also noted concerns regarding the work performed, with instances of damage occurring during service, charges for work not completed, or unexpected price increases. Additionally, a few people experienced issues with communication, such as not receiving promised updates, being ignored, or encountering dismissive responses when problems arose.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting reasonable and competitive... See more

Customer service

People report positive experiences with customer service, highlighting helpful, courteous, and professional... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy to book online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Woke up to a flat battery on a Saturday morning. Had to drive elderly parents home 100 miles away that day. Phone garage and got a new battery ordered and fitted all before lunch time. Great re... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied

Rated 5 out of 5 stars

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage. However, I shall definitely return as this garage did a fantastic job. They’re... See more

Company replied

Company details

  1. Car service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,190)

494 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service.

Amazing service.

19 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Omar,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Thank you for the great service you…

Thank you for the great service you provide every time.

Leena

18 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Leena Brazier,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly service

Very friendly service , have been using this garage for years

17 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Pariagsing Takooree,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Quick and painless

Quick and painless. Guy behind the desk runs a tight ship and everything runs smoothly. Many thanks

17 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Katrina,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good friendly customer service

Good friendly customer service. Not pushy.

16 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Michael Watts,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

I got an MOT done at the Leyton branch…

I got an MOT done at the Leyton branch of Mr Clutch and the staff were brilliant, speedy and efficient

13 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Charlie Brandon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Nice place

Good amount of space to leave your car with them.
Front desk was talkative and entertaining

14 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Michal,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Adrian was really helpful

Adrian was really helpful, great customer service and feedback.
I used to service with Halfords but came few months ago to fix my clutch. Since then I have been using Adrian &clutch master service.
Went in today for major service, shock absorber replacement & brake fluid change. I changed from Halfords to clutch master because of the time Adrian and the team get to support you whenever you visit.
Great team over there.

13 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Evans Sarfo,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Easy

Easy, nice people

13 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service! Highly recommend!

Phoned up and was booked in the next day. They even checked to see if they could source the parts cheaper than the original quote. They did - and saved me quite a bit on a new clutch. Fantastic service. I highly recommend. They even do free checks on the clutch at certain mileages to check the clutch.

10 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

MOT at Mr Clutch

Easy to book urgently needed MOT. Courteous when I arrived and carried out the MOT efficiently and quickly. Also, little bit cheaper than the main Toyota dealer.

12 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi David Haywood,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent service

Excellent service. Straight forward advice. Very helpful staff

11 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr David Waters,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

Would be 0 if allowed.

I am updating my review to reflect how my complaint has been handled.

After raising concerns about the work carried out on my vehicle, I have now been told by the company that they will not deal with or progress my complaint unless I remove this review. I have also been threatened to take it down.

To be clear, this is not speculation — this was stated directly by their Customer Relations Manager, and I have this in writing.

Rather than focusing on resolving the issue, the priority appears to be getting the review removed. Meanwhile, I remain out of pocket and the original problem required correction elsewhere.

I believe it’s important for others to be aware not only of the service provided, but how complaints are handled when something goes wrong.

5 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tara Mitchell,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Non Rip Off Centre!

Friendly,Informative,and Efficient!

10 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Steve Suluk,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

5 star customer service every time.

5 star customer service every time.
MOT swiftly carried out, useful recommendations and costed quotes supplied too.

6 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tim Dixon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Another good experience with Adrian

Another good experience with Adrian and Mr Clutch at South Chingford branch. Just had mot and full service.

9 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rob Davis,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Had my MOT done at the Sittingbourne…

Had my MOT done at the Sittingbourne branch and was very happy with the service and helpfulness of the staff I would recommend

7 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Brian,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Problem with auto transmission leak.

Problem with auto transmission leak.

10 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. MOT completed in around an hour and less expensive the more you use them. Happy to go back each year

10 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Sarah Pallett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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