Mr Clutch Reviews 

4,189
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently report excellent and efficient service, often highlighting its reliability and quick completion of work. The staff are frequently praised for being friendly, professional, and helpful, offering clear communication and great customer service. Many also appreciate the competitive and honest pricing, finding the costs reasonable, and the booking process easy and efficient. However, some people mentioned issues with customer service, citing unresponsiveness, poor communication, or dismissive handling of concerns. A few other people also felt that pricing could be an issue, with some experiencing unexpected charges or quotes significantly higher than competitors.

What people talk about most

Service

People report positive experiences with service, often highlighting the prompt, polite, and professional... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as friendly,... See more

Price

Reviewers express satisfaction with the pricing, often highlighting reasonable and competitive rates for... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, courteous, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy to book online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Rated 5 out of 5 stars

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied

Rated 5 out of 5 stars

I had an MOT done at the Oxford branch yesterday and the chap on reception could not have been more lively. Great attitude and the team were really helpful during my MOT, even letting me keep my car t... See more

Company replied

Rated 5 out of 5 stars

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage. However, I shall definitely return as this garage did a fantastic job. They’re... See more

Company replied


Company details

  1. Car service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOT’s.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(4,189)

492 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and very competitive

Needed clutch on mini countryman replacing. Searched online for garage options and requested online quote from Mr Clutch.
Received quote promptly and was very competitive in comparison to others. I emailed to ask a couple of queries and they called me back direct to address. Managed to book car in for works for the following day and works completed the same day! Super impressed. Smooth service, efficient, professional. Charged as per the quote, no additional extras. Very pleased and would definitely use again and recommend to others. Thankyou to the staff at Kingston for making it such an easy process!

1 April 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rachel S,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Good service

Good service very polite and cared for the car

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mrs H Foreman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

New clutch efficiently fitted for price…

New clutch efficiently fitted for price quoted, friendly accommodating staff

31 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Brilliant company Mr Clutch in…

Brilliant company Mr Clutch in Maidstone can't recommend them enough Bob the main man is just a breath of fresh air lovely kind man who sets your mind at ease with his kind down to earth and friendly nature Cars are a big deal and if your like me you literally rely on your car for day to day life Honestly can't praise them enough
If you want a good job done quickly and cheaply by competent and caring mechanics then go here you won't be disappointed Thankyou Bob we will be back

30 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tammy Ingram,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Have been using Mr Clutch Nottingham…

Have been using Mr Clutch Nottingham for service and MOT for a number of years now,this year I decided to shop around for a major service and MOT. I checked around about 6 different outlets and found that Mr Clutch was very competitive plus I’ve always been pleased with there staff and service.So once again thank you Mr Clutch Nottingham see you next year hopefully 🤞

23 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terence Conway,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very friendly helpful and efficient…

Very friendly helpful and efficient service.

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Julie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Booked MOT on the day and it took less than an hour!

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Natalie Holden,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent customer service

28 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Craig Parkin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Very helpfull and efficient service and…

Very helpfull and efficient service and staff

25 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Chingford Mr Clutch

I've used the Chingford branch of Mr Clutch for many years and found them knowledgeable, professional and always friendly

26 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Shavaunn Fearne,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great service

Great service, fixed our fault expertly and in good time.

26 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Rakesh Patel,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great crew at bedminster Bristol…

Great crew at bedminster Bristol branch. Friendly and customer focused

23 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Mr Martin Brooks,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Great Team, and honest.

Its very rare I write a review, but felt this service received at Mr Clutch, deserves it!

After looking for a while for a Garage to be able to do MOT and a Top Service, I got recommended to use Mr Clutch, on "Lodge Causeway"

Was welcomed into the reception from a couple of the staff, what felt good already,
I already knew the car was possible going to fail as something wasnt right when driving it.
A couple of hours into it, this was confirmed, and I was pleasantly surprised at how cheap the repairs were going to be!

Although I couldnt collect my car until the following day, it wasnt a huge problem, as my car would be sorted :)
And so much more comfortable to drive

So a big thank you to all the staff at Mr Clutch - Fishponds Branch, for doing an excellent job, not rushed, and not charging the earth like other Garages!

19 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Terry Garrett,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Positive experience, would use them again

Online booking easy to navigate. Turned up on time for MOT, parked and left them the keys. Town centre a few minutes up the road so walked there and had a wander. Returned 45 minutes later just as they were finishing test. Found staff friendly and the whole experience hassle free. Will use them again

24 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Stephen G,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

All sorted no problems good service

24 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Tony,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service

MOT and Major Service on my ancient little car - still going!

21 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Excellent Service!

Excellent !!
MOT done on time with no failures and was done in 45min
Thank you Enfield team!!!

21 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi Karina Guerra,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Rated 1 out of 5 stars

What’s the saying. Buy cheap buy twice!

After a visit there, I had to go elsewhere to correct their work so paid twice. Customer Service were so not bothered!

You want invoice no. 07511417**

21 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

Rated 5 out of 5 stars

Stars of Crayford

Easy booking, easy drop off, easy payment, easy collection, and everything fully explained. Just what you want from a garage! Staff at Crayford are all very pleasant too.

19 March 2026
Unprompted review
Mr Clutch logo

Reply from Mr Clutch

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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